No longer have access to itunes on my computer due to installation of upgrade....

Been trying to get itunes to load/work for the past two hours.  Worked perfectly earlier until I updated the software.  Now it won't work at all.  Kept having messages to say it isn't installed properly so I removed it and tried to reinstall it.  Still doesn't work.  Also had message to say that there is a runtime error...
Tried all the suggestions on Apple website but made no difference.  So now like lots of others on here, I am now longer able to connect my iphone or ipad to my computer.  Poor performance Apple!!

If you can't install iTunes on it then you can see a cut-down version of an account's purchase history (and optionally contact iTunes Support) via this page : http://reportaproblem.apple.com - that should show your recent purchases and their prices.
If you can't find what it was for, or you don't recognise it, then you can try contacting iTunes support via this page and se if they can help (we are fellow users here on these forums) : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

  • I forgot I changed my passcode and am locked out. How can I get into it if I don't have access to iTunes on a computer

    I forgot I changed my passcode and my iPad is now locked. I have no access to iTunes how can I unlock it?

    Use a friend's computer.
    How can I unlock my iPad if I forgot the passcode?
    http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
    iOS: Device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    How can I unlock my iPad if I forgot the passcode?
    http://tinyurl.com/7ndy8tb
    How to Reset a Forgotten Password for an iOS Device
    http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
    Using iPhone/iPad Recovery Mode
    http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
    You may have to do this several times.
    Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
    ~~~~~~~~~~~~~
    ‘iPad is disabled’ fix without resetting using iTunes
    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
    2. Open iTunes with the iPad disconnected.
    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
    5. Click ‘Setup as new iPad’ and then click restore.
    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
    8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
    If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
    ~~~~~~~~~~~~~
    Try it and good luck. You have nothing more to lose if it doesn't work for you.
     Cheers, Tom

  • Is there a way to transfer my music from 4s to 5s without access to itunes on a computer.

    I am upgrading from the Iphone 4s to the 5S today.
    I purchase my music from my phone through Itunes on my phone.
    I do not have access to itunes on a computer and I dont want to lose all my music when I upgrade.
    I cannot install Itunes Match as I dont have access to itunes on a computer.
    I just want to be sure I wont lose all my music when I upgrade. I dont have any cd's that I have transferred to itunes so all have been purchased direct.
    thanks in advance for the help

    See:
    https://discussions.apple.com/message/11857427#11857427

  • I am trying to sync 2 different itune accounts into one. The first one is so old I no longer have access to the email. When I just sync'd I only got 6 songs. How can I get the songs on my Ipod on this deskop?

    I am trying to sync my ipod info from my laptop to my desktop. When I did the transfer only 6 songs came through. How can I sync all my accounts. One email address is so old I no longer have access to it. Help???

    It appears that something happened to yur computer/iTunes files.  It happens sometimes.  To recovery:
    - Import the old music into the current iTunes library
    - Make sure all the apps are also in the library
    - If in the USA and therplaces where iCloud has benn released you can redownload most iTunes puchases by:
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    - You can always redownload apps at no additional cost as long as you are singned into the same iTunes account the originally purchased them.
    - After all the suff in in the iTunes library, make a backup of the iPod by connecting the iPod to the computer and right clicking on the iPOd under Devices in iTunes. 
    - Restore the iPod from backup and restore as necessary.

  • Have an iTunes account w/email addr I no longer have access to... how in the world can i combine that with my new Apple account

    I have had an iPod Nano for several years and had an iTunes account.  I no longer have access to the email address connected to that account.  I just bought an iPhone4s and set up a new account with my current email address as user id.  How can i get these 2 accounts combined so I can sync music from my iPod to my iPhone?  

    You cannot combine accounts at all.
    Why did you create a new one?
    Just change the e-mail address associated with the old one.

  • I have the computer with my itunes library on it but no longer have access to the email account the library was set up with. How can I transfer the library to a new appleid/email?

    I have the computer that holds my itunes library. However, I no longer have access to the email account (and therefore apple account) it was set up with so can't sync/update etc. How can I transfer the library to my new apple id? Any help gratefully received as searched the internet but can't find the answer!
    Have ipod touch 4th gen, ipod touch 5th gen and ipod nano 7th gen all to sync to library.

    Hi Stillme,
    You cannot transfer purchases from one Apple ID to another. You need to go into the old Apple ID and change it to the new email address instead of using a new Apple ID altogether.
    Apple - My Apple ID
    If you can't remember the password to the old ID, then click on Reset your Password, and answer the Security Questions. If you can't remember the Security Questions, contact iTunes Support and have them reset:
    APPLE ID SECURITY CONTACT NUMBERS
    Once you get into your old account, Edit the Apple ID to your new email address. Before you will be able to do that you are going to have to change the email address on the new Apple ID to something else.
    Cheers,
    GB

  • I cant sync my iphone to my re installed itunes.  It is saying my iphone is already synced with another library.  How do I get rid of that old Itunes library that I no longer have access too?

    I recently re installed itunes (due to pc crashing).  When I connect my iphone to sync it is telling me my Iphone is already synced to another library.  I no longer have access to that library.  How do I delete that old library to enable me to sync to my new library?

    You don't need to delete the old library, but it will take a little effort to transfer the allegiance of the device to your new one.
    You should be able to:
    Backup the device to the new installation
    Transfer your purchases into a newly authorized library
    Recover any other media using third party tools as suggested in this post from forum regular Zevoneer
    Restore the device from the backup
    This process should switch the association of the device to the new library, preserving the data and settings in your apps.
    May also be prudent to attempt a backup to iCloud directly from the device before you start... Settings > iCloud > Storage & Backup > iCloud Backup > On. It won't save any media but it would preserve the general account settings and documents in case anything goes wrong while you are trying to extract your other data.
    When you get it all fixed, make a backup!
    tt2

  • The hotmail address i use for my apple ID was hacked and i no longer have access to it, this is stopping me from accessing any of my icloud or itunes. how can i fix this?

    The hotmail address i use for my apple ID was hacked and i no longer have access to it, this is stopping me from accessing any of my icloud or itunes. how can i fix this?

    Thanks, I appreciate the help.  I think this is one of the problems Apple is creating by changing the OS so often. I had fomer colleagues at [a major aerospace contractor] who told me that so many original files were ultimately lost because of the deadly change in the "Save As" operation that they are now afraid of every OS update. Apple has badly damaged their support base with that very prominent company (they won't update now until they've fully examined and understand changes in the pre-conditioned nature of OS computer functions), and they are a whole lot less enthaled with Mac-related equipment/software. Can't blame them, I too used orginal files that way (as easy-to-use templates), and lost some important files before I realized what was happening (to late to revert). Companies should not have to retrain employees each time an OS gets an update, it's can be very expensive several different ways. They learned a painful lesson with that one. And because I'm now retired and don't use multiple devices, I need iCloud like I need a hole in the head... but I'm told there's no way to keep Apple out of my computer. Fortunately, because of major problems when initially installing Mountain Lion, one hold-over of the hardware/software damage I experienced was that iCloud can no longer access my computer even though everything else is working fine again. That was the only "good luck" I had as a result of that expensive nightmare.

  • I have an ipod 2nd gen that was synced to a computer that i no longer have access to..now when i plug it in to my current computer itunes wants to delete all my songs!!!!!

    I have a ipod 2nd gen that was synced to a computer that i no longer have access to...now when i plug it in to my new computer it shows the ipod but wants to erase all my music on the ipod in order to use itunes!!!

    I think that's the way it's supposed to work. When you connect to a computer that has iTunes, but is different from the computer you are normally synced to, you are asked if you want to sync to the current computer. If you say yes, it will replace the content of your iPod with what is designated to sync in the iTunes. If you say no, it will leave your content alone, but you won't be able to load any new songs, but you can still use it in disk mode as a storage device.
    The exception is that you can transfer your iTunes store purchases to the new computer from the iPod, but I haven't done that myself. I'm not sure, but I don't think you can transfer non-store tracks, like those you burn from your own CDs. You have to copy those manually and then sync them onto the iPod.
    Anyway, that's how it works with a 6th gen and the latest iTunes. Not sure if there is a limitation with 2nd gen.

  • HT4859 I CHANGED THE EMAIL ON MY ITUNES AND IT IS NO LONGER BACKING UP BECAUSE IT WANTS THE OLD EMAIL, WHICH I NO LONGER HAVE ACCESS TOO.

    I changed the email to my itunes and now my cloud is stuck on the old email which I no longer have access.

    To change your iCloud account to a new Apple ID, go to Settings>iCloud on your phone and turn all data you are syncing with iCloud (contacts, calendars, etc.) to Off.  When prompted choose to keep the data on your iPad.  (If you are syncing iWork documents with iCloud, also open your iWork apps and turn off iCloud syncing and choose to keep the documents on your phone.)  After everything is turned off, scroll to the bottom and tap Delete Account.  Next, set up a new iCloud account using your other ID, then turn syncing for your data (contacts, etc.) back to On.  When prompted, choose Merge.  This will upload the data to your new account.
    This will not move your photo stream, however.  If you have photos in photo stream that aren't in your camera roll and you haven't backed up anywhere else you will need to save these before deleting the account.  To do this, open your photo stream album on your iPhone in the thumbnail view, tap Edit, tap all the photos to select them, tap Share, then tap Save to Camera Roll.  You can then delete the iCloud account and your photos will stay in your camera roll.

  • I'm trying to retrieve or change my password for an OLD itunes account. I know longer have access to the email in question and Apple refuses to acknowledge my birthdate. What to do?

    I'm trying to retrieve or change my password for an OLD iTunes account. I no longer have access to the email account in question. Apple will not accept my birthdate. What to do?

    send an e-mail to the iTS customer service using this form, describe your problem and ask the folks there to help you sort it out.
    JGG

  • I have forgotten my iTunes password and no longer have access to the recovery email address. It offers to verify dob etc. but says I entered it incorrectly! How do I get I to my account?

    Hello,
    I have multiple iTunes accounts. One I cannot access because I've forgotten my password. It's telling met dob doesn't match what's on file (which is obscured) and I no longer have access to the recovery email address on that account. How can I access this account?
    Thank you in advance!

    https://iforgot.apple.com/

  • Cannot sync iTunes using my new laptop. No longer have access to the old HP that iTunes was originally installed on.

    Cannot sycn iTunes using my new laptop (home sharing is turned on). I no longer have access to the old HP desktop that iTunes was originally on. How can I get all the songs in iTunes on my iPhone?

    You may refer to this tutorial, it's about how to fix iTunes sync problem with iPod/iPhone. Hope it helps. Feel free to email me if you need further help.

  • I had to trade in my iPhone for an android, I did not unencrypted the back up on iTunes, i no longer have access to the phone, is there a way to get to my data?

    I had to trade in my iPhone for an android, I did not unencrypted the back up on iTunes, i no longer have access to the phone, is there a way to get to my data?

    The difficulty is you have to unencrypt during the restore process, which you cannot do with an Android device.
    See: http://support.apple.com/kb/HT4946

  • I'm trying to set up a iTunes allowance account for my 11 year old daughter, I set up the account but put in the wrong email address, now it's trying to send the verification email to an old addy I no longer have access to. Help.

    I'm trying to set up a iTunes allowance account for my 11 year old daughter, I set up the account but put in the wrong email address, now it's trying to send the verification email to an old addy I no longer have access to. Help.
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    Who is the email provider? Not all accounts can be set up as POP3

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