No longer have access to old account email or password and need it to do a cloud restore
I just got a new iphone 5s today and while doing the restore from the cloud, it asks me for the password of an old username (email) that I no longer have access to. If I choose to skip this step, the restore won't complete and tells me to choose another backup date. I have the same issue with all of them since a lot of my purchases were done with the old signin. Hope someone can help. Thank you, in advance.
Do you remember the answers to the account's security questions : http://iforgot.apple.com ?
If not then try contacting Support in your country and see if they can reset the account's password : http://support.apple.com/kb/HT5699
Similar Messages
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How do I change Apple ID in iCloud? Can do iTunes but not iCloud. I no longer have access to old email account. Thanks!!
Hello there, DonaSD.
The following Knowledge Base article provides some steps for you to resolve your issue:
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I no longer have access to my recue email address and cannot remember my password how can I gain access to my itunes account? I have opened a new itunes ID but would like to transfer over all my music from my old account
Best regards
PhilipYou can't transfer any content from one account to another account, all content will remain tied to the account that downloaded it.
If this page doesn't let you get access to your old account : http://iforgot.apple.com, then you will need to contact iTunes Support / Apple to get access to it : http://support.apple.com/kb/HT5699 (if you've also forgotten the answers to your security questions then they should also be able to reset them)
When you've got access to your account you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
Hello,
I have multiple iTunes accounts. One I cannot access because I've forgotten my password. It's telling met dob doesn't match what's on file (which is obscured) and I no longer have access to the recovery email address on that account. How can I access this account?
Thank you in advance!https://iforgot.apple.com/
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I no longer have access to the school email when I purchased my mac a few years ago. I recently purchases new computer and want to deactivate photoshop on the old computer and reactivate it on the new computer.
if you have it installed on windows, you can use belarc advisor to recover your serial number.
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I no longer have access to my primary email address that is my Apple ID. I want to use my rescue email as my primary email. I have tried and tried and tried to, but Apple will not let me without accessing my old email account... which I cannot. How can I get my rescue email to be my primary on my Apple ID?
Hello Heather_M_D,
I found an article on how to change your Apple ID to another email account.
Apple ID: Changing the email address you use for your Apple ID
http://support.apple.com/kb/HT5621
You would have to verify a few conditions first :
Ensure that the email address you enter:
Is one that you regularly use since this will be the primary email for your account
Is a valid email address
Is not already associated with another Apple ID you have
Is not an address that ends in @mac.com. @me.com, or @icloud.com
If you meet all those conditions (you might have to dissociate the recovery email from your current Apple ID) and your current Apple ID does not end with @mac.com. @me.com, or @icloud.com, you would follow these steps from the article:
Follow these steps to change the primary email address for your Apple ID:
Go to My Apple ID (appleid.apple.com), click "Manage your Apple ID," and sign in.
With the Name, ID, and Email Address drawer selected, click Edit next to Apple ID and Primary Email Address.
Enter your new email address.
Best,
Sheila M. -
I want to sign out of current apple id and into another one that I own but I no longer have access to my current email address so I cannot log out (It is with an internet provider who I have just unsubscribed with) This is on an iPhone 5S, on iOS 8.1.
That email address is still a valid Apple ID. If you do not remember the passcode, sign onto Manage your Apple ID (Apple - My Apple ID) with that email address, and then click on Reset Password. You will be asked to answer your Security Questions in order to reset the password. If you do not remember the answers to your Security Questions, contact Apple Support to reset them for you:
ACCOUNT SECURITY CONTACT NUMBERS
Cheers,
GB -
I'm having trouble resetting my security questions because I no longer have access to the recovery email account that the link gets sent to and I can't make any purchases in the app or iTunes Store until this is fixed because I'm on a new iPad and it won't let me make any purchases until I've done so
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(97070) -
Just moved- do I need to change my Apple ID and email address on record since I no longer have access to my previous emails?
I used to be with roadrunner and no longer have roadrunner. I now have a gmail account.Using your Apple ID for Apple services
http://support.apple.com/kb/HT4895
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796?viewlocale=en_US&locale=en_US
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
iOS: Changing the signed-in iTunes Store Apple ID Account
http://support.apple.com/kb/ht1311
Cheers, Tom -
I no longer have access to my icloud email and don't know the answers to my security questions. Does anyone know how to work around this to reset my icloud ID without losing my info? I haven't backed up in a year because of this.
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(123381) -
Do not have access to old iTunes email how can I reset password
do not have access to old iTunes email how can I reset password
Go here to get started - https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/
MJ -
I no longer have access to my itunes email address
if i no longer have access to the email address used to create my itunes account how do i change it?
https://iforgot.apple.com/
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Hi
I can not remember my security questions and no longer have access to the email account that i used for my rescue email.
I have a new ipad and can not buy anything on the app store until i can resolve this.On your computer or safari on your iOS device navigate to:
For Canada - https://appleid.apple.com/ca.
For United States - https://appleid.apple.com/us/.
Click the "Manage your Apple ID" button, and sign in to your iCloud account. Once in, on the left side select "Password and Security", and this will populate our options on the right side. You should see an option to reset your security questions.
Also see this article - http://support.apple.com/kb/HT5312.
If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly at 1 800 692 7753. Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions. -
Some of my music was purchased with an old email address (old account) which is no longer valid. Since it has been a long time since we used the email address we no longer know the password. Now I can't access the music from my old account due to using a new computer. I've purchased the music and downloaded cds with the old account and need to be able to get my music.
Thank you!!➡ https://iforgot.apple.com/
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I no longer have access to my current email. How do I switch to another email account?
As of last a few days ago, AOL has officially banned my account for a ludicrous reason; they said I was in breach of some sort of age restriction. It's stupid, I know. Anyway, now I use g-mail, and everything's been great, besides the fact that my old AOL account was what I used to set up every online account I've ever made, including my Apple Account. How would I switch my account email address without any current access to my old one?
--Thank-you for taking time out of your day to answering my question.
MacBook Pro, Late 2013 model, OSX 10.9.2How old are you? there is an age limit (13) for iCloud as well.
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