No longer have access to the email I set up my Adobe account with...

All,
About 3-4 yrs ago, I purchased Adobe Premiere Elements.  I now want to move this product to another computer.  However, to do this, I need to find my serial number.  To find my serial number, I need to log into my account.  I cannot do this though, as the dialog box I get says "for security reasons you need to reset your password...we sent you an email with info"  Or something to that effect.  However, I haven't used that email address for years.  So I cannot get a new password, cannot get into my Adobe account and cannot move my product to a new computer.  Also...there is no phone support anymore for my product.
Wow...should it be this difficult?
J

I have had the same email address since I left CompuServe about 20 years ago, so never a problem there (and Norton Internet Security keeps track of my passwords in an encrypted database)
To be sure I do not have other problems due to lost information, I put all downloads in a folder on one of my internal hard drives (currently have 4 internals) along with a text file at the root of that folder which I update with serial numbers every time I buy a new program (disc or download) AND I copy that entire folder to an external USB drive or two
I work on the theory that there are two kinds of computer owners... those who HAVE had a hard drive crash, and those who WILL have a hard drive crash
I also make periodic backups of my boot/software drive, to make it easy to do a full restore
Hardware crashes or virus infections or simple software problems happen, so you should buy AND USE software to make a full backup of your hard drive to an external USB hard drive... plus, making step-by-step backups during a new setup or major program addition makes it easy to go back a step if something doesn't work
This backup and then restore is, of course, only to the same computer with a new drive (or the same drive as long as you don't mind writing over everything) since doing a restore to a new computer won't work due to Windows and many programs having activation information that is keyed to your hardware (which is why Windows will force you to RE-Activate if you change very much hardware)
The product I use is at http://www.terabyteunlimited.com/image-for-linux.htm
Image runs off of a bootable CD via Linux (the Zip you download includes a program to make the bootable CD) and it reads EVERYTHING on the drive, even the hidden registration information, so everything is restored when needed... and you may restore the image to a brand new drive in case of a crash, and not have to re-install anything

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