No longer recognizes photos
I have tons of jpg photos on my hard drive. Many of them are organized into iPhoto albums. iPhoto no longer recognizes any of them. When I open iPhoto it says Loading Photos and will keep that up forever. When I try to import photos, either existing Albums or standalone jpg photos, iPhoto says "Unreadable files--following files could not be imported (they may be an unrecognized file type or the files may not contain valid data)." But these files open just fine in Preview. What's going on? What do I need to do to fix this? Thanks for your help.
eMac Mac OS X (10.3.9)
HI, ascjohn, and welcome to Apple Discussions. Posting here is not a way to get an answer from Apple, as these are user-to-user forums. Apple personnel rarely contribute anything to them, and almost never anything of a technical nature. Apple technical support is provided through other channels.
If, when you open iPhoto, it loads and loads and loads and never finishes, force-quit it, then hold down the Shift and Option keys while opening iPhoto again. Keep holding them down until you are asked whether you want the database rebuilt, and click Yes. When that process is finished, you should once again be able to quit iPhoto normally and open it normally.
If the problem you share with Gingerdog is not that one, but the inability to import photos from folders on your hard drive (outside your Pictures folder) or other sources, I'm not sure what to suggest. Please describe the problem in more detail: are the photos in question on your hard drive? Where? are they JPEGs, or some other file format? What version of iPhoto are you using? What troubleshooting steps have you tried? What error messages, if any, do you get, and at what stage of the import process? If no error messages appear, what does happen?
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I'm running Windows XP, and have not changed anything on my setup.The troubleshooting steps in this document may help resolve the issue of black not printing. If not see the post here.
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I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V -
After many years of having no problems at all on my Macbook, I recently figured I should finally upgrade my OS. I did that about three weeks ago, updating to Snow Leopard (10.6.8). I used Time Machine at least once after the OS upgrade but now Time Machine no longer recognizes the external drive I have used for all these years to back up. The MacBook does not "see" it. (Disk Utility does however.) The computer then also stopped recognizing another La Cie back-up that I have and now... my iPhone cannot download photos? Yikes.
I have, of course, shut down numerous times, used different cables (that worked for some) and the two USB drives. I even used a firewire. Nothing worked. I also tried to "Repair disk" on Disk Utility. It didn't work either, giving me an error (that I didn't save, sorry).
I read many other discussions on the file format of the external drive and of course I'd be happy to reformat the external drives--however, it is obviously a tad nerve-wracking to reformat drives before having an accessible back-up. Suggestions? I do not remember what file format they have but am pretty sure it's not the Mac file system someone mentioned. The drives are a 2009 WD "My Passport Elite" and La Cie 2007 d2 Quadra,
In terms of other hardware available, we do have another MacBook Air but it has started rejecting both drives as well (without the Snow Leopard upgrade). We have an old Dell but it wouldn't have the disk space to help out much.
Any thoughts on the process involved would be welcome. Any ideas on the iPhone rejection would be helpful as well! It is a 30gig iPhone 4 that has 20 or so gigs free (not clear as iTunes says that there are abour 18 Gigs on the phone but 24 free gigs? I may be bad at math but that's 40 gigs...).
I am checking out iCloud but apparently there are only 55 gigs available?
Will be glad to hear any thoughts. Thanks!Good afternoon Lyssa,
Phew. First of all, thanks in advance...these blogs are always comforting help!
So, to answer your questions: For the age of the hard drive.Well, I added memory a couple of years ago (RAM and hard drive). Being a mom leads me to eat up a fair amount of gigs with photos of my kids and, in fact, I think I entirely replaced the original drive, so it is a couple years younger than 2008 since I did that in March 2010. If there is some way to verify that (whether or not I replaced the entire drive), I'm all ears. I have 311 Gigs free, so it is not a space issue. I verified the startup disk on Disk Utilityand nothing showed up.
Question 1- What formats...
The La Cie is format Windows NT Filesystem 3G ....At the time that I bought it I was still using a PC as well as a Mac and was told by afriend to use this format...
The WD is Mac OS Extended (Journaled). I again tried to repair the WD last night and this is the error message: "Error: DiskUtility can’t repair this disk. Back up as many of your files as possible, reformat the disk, and restore your backed-up files."
Also, Time Machine tried again to back-up and gave me this error: "Files can't becopied onto the backup disk because it appears to be 'read only'. You may needto repair or reformat the disk using Disk Utility. If the disk can't berepaired, you must use a different disk for backups. Open Time Machinepreferences to select a different backup disk."
Question 2. Other cables...
I used two other cables with the WD and that didn't change anything.
Question 3... Fire Wire from the La Cie
Yes, I used the Firewire cable from the La Cie and it is indeed present, though still not visible in Finder. Since it is not Mac OSExtended I know that I can't use Time Machine with it.
So, in summary...
I can plug in the La Cie and it is functional on the MacBook, visible on Disk Utility but not visible in Finder. The WD drive is not visible and not functional. So we can think it is indeed the WD that is not working.... Also, the iphone photos did, in the end, get downloaded, so it is not something more general.
Causes...
I forgot to mention that there is a "lost+found" file on the WD which apparently points to a UNIX /OS issue?
Some kind of "insurance"?....
I'm curious about how people avoid this kind of issue. You just regularly replace back-up drives and hard drives before problems come up? Time Machine is great and saves many of us from disasters, however, knowing that your Time Machine back-ups are vulnerable makes the whole system insecure. No way to have alarms ring before the drive goes out?
As for ways ahead...
It seems that I ought to be able to copy off of the WD to the MacBook then erase it and reformat it and start over again. However, I haven’t been able to see its contents except on random occasions. If you have any ideas on how to copy the Time Machineback-ups from the WD, again, I'm all ears!
Good afternoon Lyssa,
Phew. First of all, thanks in advance...
So, to answer your questions:
For the age of the hard drive. Well, I added memory a coupleof years ago (RAM and hard drive). Being a mom leads me to eat up a fair amountof gigs with photos of my kids ….and, in fact, I think I entirely replaced theoriginal drive, so it is a couple years younger than 2008 since I did that inMarch 2010. If there is some way to verify that, I'm all ears. I have 311 Gigfree, so it is not a space issue. I verified the startup disk on Disk Utilityand nothing showed up.
Question 1- What formats...
The La Cie is format Windows NT Filesystem 3G ....At thetime that I bought it I was still using a PC as well as a Mac and was told by afriend to use this format...
The WD is Mac OS Extended (Journaled). I again tried torepair the WD last night and this is the error message: "Error: DiskUtility can’t repair this disk. Back up as many of your files as possible,reformat the disk, and restore your backed-up files."
Also, Time Machine tried again to back-up and gave me thiserror: "Files can't be copied onto the backup disk because it appearsto be 'read only'. You may need to repair or reformat the disk using DiskUtility. If the disk can't be repaired, you must use a different disk forbackups. Open Time Machine preferences to select a different backup disk."
Question 2. Other cables...
I used two other cables with the WD and that didn't changeanything.
Question 3... Fire Wire from the La Cie
Yes, I used the Firewire cable from the La Cie and it isindeed accessible, though still not visible in Finder. Since it is not Mac OSExtended I know that I can't use Time Machine with it.
FYI...
So, in summary... I can plug in the La Cie and it is “functional” on theMacBook but not visible in Finder. The WD drive is not visible and notfunctional. So we can think it is indeed the WD that is not working.... ALSO,the iphone photos did, in the end get downloaded.
As for ways ahead…
It seems that I ought to be able to copy off of the WD tothe MacBook then erase it and reformat it and start over again. However, Ihaven’t been able to “see” its contents except on random occasions…
Any further thoughts are welcome! -
I don't know what I did, but Aperture no longer sees my HD as online, and I can't get my photo versions since the HD is not online. I see it in Finder and can see the original files and even copy them from Finder, but Aperture no longer recognizes the HD, and when I try to work with the picture, it doesn't let me because it says that the master is in a volume that's offline. Does someone know how to fix this?
Just to clarify:
Does Aperture not see the drive at all (that is, does Aperture also not see the drive in the import and export dialogue) or are only the Master Files disconnected?
If Aperture does not recognize the drive at all, check the permission settings of the drive in the "Get Info" panel and make sure you have read/write access, also the "Ignore ownership on this volumn" checkmark, this should be set.
If correcting the permissions does not help, make sure you have a backup, and then use "Disk Utility" to run a check and to repair the volumn, if necessary.
If Aperture can see the drive on import and export, but only does not see the master image files, then try to reconnect your masters.
Create a smart album or use a Search with the rule: "File status: offline", to select all images that need reconnecting to their masters.
Right click on the first image of the selection.
From the Pop-up window select "Locate referenced Files..."
Now the "Reconnect All" button should appear.
Click it. -
I have Mac mini Mid 2010. It will no longer open photo memory card in SD reader slot. Plus, I've tried using a card reading device in USB slot, and it won't open that either. Any thoughts?
Do other USB things work?
Do they show up in Disk Utility at all? -
Photos app bug resurrects long-removed photos (related to PNG alpha)
Wanted to report/discuss a possible privacy concern and image glitch, and understand it better for submission to Apple's feedback page: the iPad (and maybe iPhone) Photos app will consitently resurrect long-deleted photos in your Camera Roll, under certain circumstances. These are long-removed photos (as in removed many months ago, prior to the iOS 5 update), and possibly only the reduced-size thumbnail versions.
Note: as near as I can tell, the deleted photos were NOT originally from the camera roll! That's where they resurface, but I believe they are photos from other albums, maybe once which used to by synched to iPad but which I no longer synch. So "removed" might mean deleted or it might mean "no longer synched to iPad"... the images are so old I can't recall.
So the bug, I'm guessing, it two-fold:
1) The Photos app (and/or iPhoto during wired synch?) is not fully removing photos (or at least, their thumbs). They're no longer visible in Photos app, but are being retained somewhere on the device.
2) A glitch in the Photos camera roll PNG handling (which I think may be new with iOS 5) causes those old images ro re-surface when you add a PNG to the camera roll. (The old photos were JPEG, but the image that triggers the bug must be a PNG with alpha channel)
I have seen this on both an iPad 1 and iPad 2, running iOS 5.
Here's how to reproduce it:
1) Synch some photos to your iPad, then deselect them for synching and re-synch (so they're not there any more). Also, add some photos or screenshots to the camera roll and then delete them. I say to do both because I'm not 100% where the old photos come from, and I'm hoping this covers all bases! Actually, most people have already done these things in the past, and can probably skip this step.
2) Generate a transparent PNG using the art app Procreate (and probably any app that saves PNGs to the camera roll with alpha channel). All you have to do is scribble somethign into a blank Procreate canvas, then export it to your photo album. There is no need to do anything special to get an alpha channel or PNG format: you always get that. (Unless you used the Fill command to completely cover the canvas.) Now in the camera roll there should be your scribble on a transparent background. You can email it to yourself and see that clearly in Photoshop or Preview.
3) Here's the glitch: look at your camera roll (thumbnails view) and you'll see that the alpha-transparent background of the image has become one of your old removed photos! Tap it to enlarge and the alpha becomes black (which is fine, although it may seem odd if you intended to paint onto the default white canvas). But for just a moment, before you see the black, you will get a full-size glimpse of the old photo. (Or, maybe, an enlargement of the thumbnail?)
4) If you keep saving more alpha PNGs, you'll keep seeing more and different old photos coming back to life in the alpha regions of the thumbnails (and, briefly, at full size).
5) If you delete all those PNGs and then save some new ones, you'll see the same sequence of old photos reappear again.
Needed fix: removed phtos/thumbnails should be properly purged, and alpha PNGs should show simply black (or some default background) at all times.Ok, I replicated it and I don't like it! I didn't use the one you marked cause I couldn't call it up properly but I did Bing
transparent gifs and loaded up 3, one was totally invisible in the thumbnail and I could clearly see one of my pics perfectly in the thumbnail but when I brought it to page the gif filled the frame.
I have no idea where the pic came from, I mean I recognize it but from where in the album I have no idea.
Oh yeah, I was wrong about the first pic coming to page, it wasn't the same image but a different one...and I have no idea how the one that came up, (what i thought was the underlying pic) did, or how it got there or even from where.
This is some weird stuff though not as weird as that silly *** movie, what a load of tripe; I should have just spent my
time on this, it's infinitely more enjoyable!
Ok, here's the consensus from my layman iPad view:
What happened now and most probably before was a 'transparent gif' or a partially transparent gif like the one I spoke of first that I could see the edge of or the outer perimeter of, the underlining image with the gif taking up say 3/4 of the thumbnail; this it what it was.
This is totally apparent to me now because of your having me import a totally transparent gif which was invisible over my pic, thus the freaky part I didn't like...keying the thumbnail with one thing and ending up with something totally different when brought to page.
Still doesn't explain where this silly iPad is grabbing these pics from?
But here's something funny; my camera roll shows say 9,200 pics but my, 'iMy System' app say I have like 11,300 which I always thought was a fluke, that it was just reading wrong but maybe it's seeing something we're not. What if all those pics we're deleting to save space or just generally culling have never left the system? Maybe that goofy app is really reading the true count!
Those others up above us here who mentioned privacy concerns.. this could be whats going on, there's a ghost
in the machine and it be our old pics and god knows what else floating around in that iPads memory.
Ok, I'm crazy tired and I have to wrap this up. Least now we know how to replicate this but on the other hand I think we opened up an even bigger can of worms... the mystery of where all those images are hiding in our iPads?
I haven't hardwired to a computer since I upgraded to ios5 so whatever's going on here, leastwise for me is iPad
based and can't be blamed for synching issues like you discuss up above unless what I'm grabbing here is old stuff
reimported back into my pad from the mainframe when I was backed up for the ios5 upgrade?
Oh well, let me know what you think. Please do forgive my not getting back to you sooner on account of the movie
but you already know I regret choosing that over this! Hope you had a good night and thanks... -
IPhoto 08 no longer recognizes my pictures!
Recently, when I opened IPhoto 08, it gave me a message that I needed to upgrade my thumbnails (I do not remember what the exact message was). I clicked OK. Ever since, IPhoto no longer recognizes my pictures. It is as if they are completely gone. Thankfully, that isn't the case (they still come up when my screen saver kicks in).
I tried reinstalling ILife 08 but that didn't have any effect. I thought about reverting back to my previous version and re-upgrading, but I wanted to check here first.
Quick responses would be appreciated - I really need access to my pictures!Angella:
Welcome to the Apple Discussions. You're experiencing a damaged database file. Try the three fixes below in order as needed:
1 - launch iPhoto with the Command+Option keys depressed and follow the instructions to rebuild the library. Select all options.
2 - rebuild the library using iPhoto Library Manager as follows:
Using iPhoto Library Manager to Rebuild Your iPhoto Library
1 -Download iPhoto Library Manager and launch.
2 -Click on the Add Library button, navigate to your User/Pictures folder and select your iPhoto Library folder.
3 - Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File->Rebuild Library menu option
4 - In the next window name the new library and select the location you want it to be placed.
5 - Click on the Create button.
Note: It may take some time to create the new library if you have a lot of photos.
3 - start over with a new library and import the Originals folder from your original library as follows:
Creating a new library while preserving the Events from the original library.
Move the existing library folder to the desktop.
Open the library package like this.
Launch iPhoto and, when asked, select the option to create a new library.
Drag the Originals folder from the iPhoto Library on the desktop into the open Photo window
This will create a new library with the same Events as the original library if you have the Finder checkbox unchecked in the Events preference pane.
To recover a little easier from similar damage see the tip at the end of my signature below.
TIP: For insurance against the iPhoto database corruption that many users have experienced I recommend making a backup copy of the Library6.iPhoto (iPhoto.Library for iPhoto 5 and earlier) database file and keep it current. If problems crop up where iPhoto suddenly can't see any photos or thinks there are no photos in the library, replacing the working Library6.iPhoto file with the backup will often get the library back. By keeping it current I mean backup after each import and/or any serious editing or work on books, slideshows, calendars, cards, etc. That insures that if a problem pops up and you do need to replace the database file, you'll retain all those efforts. It doesn't take long to make the backup and it's good insurance.
I've created an Automator workflow application (requires Tiger or later), iPhoto dB File Backup, that will copy the selected Library6.iPhoto file from your iPhoto Library folder to the Pictures folder, replacing any previous version of it. It's compatible with iPhoto 6 and 7 libraries and Tiger and Leopard. iPhoto does not have to be closed to run the application, just idle. You can download it at Toad's Cellar. Be sure to read the Read Me pdf file.≤br>
Note: There now an Automator backup application for iPhoto 5 that will work with Tiger or Leopard. -
IPhoto no longer recognizes camera in 10.6
Hello,
I just upgraded to Snow Leopard. Now when I open iPhoto it no longer recognizes the digital camera (Canon PowerShot SD960IS). No change in the settings. Worked fine in 10.5
Anyone else experiencing this? Any solutions?
Thanks.Okay. I rebooted the machine and ran iPhoto again.
This time it recognized the camera, but it took a full 5 minutes to display all the images.
Strange because there were only about 50 photos (2-3MB each) to preview.
Importing was equally as slow. Took about 8-9 minutes to import everything.
Something strange is going on with 10.6, iPhoto, and preview/importing of photos that wasn't there in 10.5. -
IMac, suddenly, no longer recognizes Cannon PowerShot SD750
For some odd reason my mac no longer recognizes my camera. It worked fine a week ago but when I plugged it in today, iPhoto doesn't automatically open and it doesn't even show up on my desktop. The only place where I can find it is in the system profiler, under the USB section. I tried repairing the permissions and restarting my mac and formatting the card in the digital camera but, so far, no success. All that happens when I plug the camera in is that the last photo viewed on the camera shows up on the camera's lcd display. This is pretty frustrating and any help would be highly appreciated.
I'm not sure that iPhoto's the problem - after all, Image Capture doesn't see the camera either, right?
However, to re-install iPhoto
First: *Back Up Your Library*
1. Put the iPhoto.app in the trash (Drag it from your Applcations Folder to the trash)
2. Go to HD/Library/Receipts and remove any pkg file there with iPhoto in the name
3. Re-install.
If you purchased an iLife Disk, then iPhoto is on it.
If iPhoto was installed on your Mac when you go it then it’s on the System Restore disks that came with your Mac. Insert the first one and opt to ‘Install Bundled Applications Only...’
Regards
TD -
I recently upgraded iTunes to 11.1.4.62 and then itunes would no longer recognize my iphone 4s and iPod although I can see the iphone but NOT the iPod on the computer (windows 8.1 Pro). I checked everything , cable, services, stop and start and automatice, etc.and went through all the steps on the apple support site, to include removing all apple software in the designated order and reinstalling it. iTunes still doesn't see the iphone.
The Apple iPhone shows up only under protable Devices in the Device Manager window and has a Yellow ! warning triangle, and there is no Apple USB controller in the devices menu.under Universal Serial Bus Controllers. When I look under the properties of the Apple iphone, it says in Device Status, to reinstall the drivers for this device (Code 18).
When I do this, I get the following: "Windows found driver softweare for you device but encountered an error when attempting to install it" Apple Mobile Device Driver One of the installers for th this device cannot perform the installation at this time. I tried both suggested locations on the C: drive.
Also I can't seem to find out how to install the Apple USB Contoller or is that related to the problem above?
The iphone and my ipod work fine with this version of itunes on Windows 7 on my laptop. is it possible that I am missing a critical update from Microsoft on the driver and USB controller? I have been leery of installing them since my computer had problems with some updates in January.
I 've tried every thing listed in this forum, I think, and the Apple support page on this subject. Please help!Version 11.1.5.5 of iTunes was just released today. If you update to that, does that help with the recognition troubles?
http://www.apple.com/itunes/download/ -
When I went to download some pics (originally taken with my iphone 4S) from my computer back to my iPhone I got the following error message: "iTunes will no longer sync photos to the iPhone "Peter's iPhone". Do you want to keep or remove photos previosly synced to your iPhone?"
Coincidentally, my wife just purchased an iPhone 4S and syncs to iTunes on the same computer.
Any ideas?
PeterThe "best" way to handle it, if you want to keep everything separate, is to create separate user accounts on the computer. make sure you log into your account on the computer before you attempt to sync your phone and log out when you're done using the computer.
Though it's possible to sync both of them to the same iTunes library, and even share an account for the iTunes store, you're inviting confusion and possible data loss (as you've discovered already). Best to just use separate user accounts on the computer. That also gives you the benefit of not polluting the other persons browser favorites, contacts, etc. -
ITunes and iCloud no longer recognize Outlook on my computer
Since I got my iPhone several years ago, I have used Outlook via iTunes to sync my calendar, contacts, and other information.
I currently have an iPhone 4 with OS 5; I unfortunately have iTunes 10.5.2 running on a Windows 7 operating system.
I say "unfortunately" because despite my satisfaction with how these things all worked together, I am now totally fed up with Apple and it's supposed updates.
Today is Dec. 14, 2011. Two days ago, Apple released an "update" to supposedly address an audio issue. This morning, my computer and iPhone spoke to each other using iTunes -- I chose not to use iCloud when I downloaded the new OS 5.0 because I was not satisfied that it was consistently updating what I needed on my phone. It seems all it wants to do is update to iCloud.
This morning, an Apple alert about a new update showed up on my screen and I said okay to install because in the past there have been been few issues. NONE have caused my iTunes to insist there is no supported calendar program or to not show Outlook as an option for contacts.
This morning pre-update: everything worked as it was supposed to; after the update: NOTHING is working the way it is supposed to.
This ***** and is stupid, APPLE. It is very easy to get another kind of smartphone and these are all catching up with iPhone.
Issuing updates that make the system not work and WASTE HOURS OF MY TIME is no way to keep me as a customer or a way to encourage me to buy more apple products.
IN SUMMARY:
iPhone 4 with OS 5.0
iTunes 10.5.2 with Dec. 14 update
NO LONGER RECOGNIZES OUTLOOK ON MY SYSTEM.
I have wasted hours trying to fix this.Hi, Linda from Folsom. Thanks for the message.
While I do run iolo system mechanic, my issues did not start until *after* I downloaded iTunes 10.5.2.
On the same date I updated iTunes, I also downloaded a Java update. I did these one after the other so didn't now which updated started the issue.
I later found that my issues were also related to iCloud usage for syncing, which I resolved this week by eliminating iCloud from my life (other than backing up my iPhone).
I posted something in the community about how I undid everything iCloud did to my Outlook, but my solution is only for those who no longer want to use iCloud with Outlook.
That's an interesting point about the iolo system because I didn't have any issues at all with it (until I updated iTunes).
I had a very similar system setup at the time as you do:
iPhone 4 with OS 5.0.1
Outlook 2007 (now I have 2010 version)
iTunes 10.5.2
Windows 7 home premium (now I have the Windows 7 ultimate version).
I will be interested to hear if your iolo system caused some issues as I do like using it for clean up on my hard drive. When I couldn't use Outlook, I went to "JustAsk.com" and paid the small fee to find out that you can repair office from the control panel programs list; this is what solved my issue.
If you haven't tried it, it's pretty easy:
Open Control Panel
Select Programs
Find Office on the programs list
RIGHT click on it
Select repair
Windows installer runs, then restart
After I did that, iPhone could see Outlook again. That could be where the registry issue is happening with iolo.
Hope this is helpful,
Cecilia -
Installed latest itunes update and computer tried to burn a playlist to CD and realized computer no longer recognizes my CD/DVD drive. After doing some data mining, found out from community this is an long standing APPLE problem- which doesn't get much tech support in terms of fixes. I have an HPPavillion DV6 64 bit, Windows 7 OS . After reading an earlier complaint from 2009 in the support community, I ran diagnostics from ITunes which gave the following result. Can someone please help? (I'm not enough of a techie to know what I'm doing or how to locate /reinstall CD drivers. I am searching for driver disc but cannot locate.)
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pavilion dv6 Notebook PC
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
VoiceOver Kit 1.4.2 (222093/222742)
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0043AC7C0368E428
Current user is not an administrator.
The current local date and time is 2012-07-24 23:43:08.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., AMD M880G with ATI Mobility Radeon HD 4250
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.Doublechecking ... did you have CD/DVD drive tests checked when you ran those diagnostics? (I'm not seeing the CD/DVD test results down the bottom of the results where I'd expect to see them.)
For example, here's what I get:
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
Acer Aspire X3400
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 003CAD7C0A1258F8
Current user is not an administrator.
The current local date and time is 2012-07-26 10:42:53.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is supported.
Core Media is not supported. (16008)
Video Display Information
ATI Technologies Inc., AMD Radeon HD 6570
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: d6a87ba725121aa1240b1ce936c23470
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
E: ATAPI DVD A DH16ABSH, Rev YA12
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 255:57 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 4.
The drive CDRW speeds are: 4. -
I just updated iTunes to the 11.1.4.62 (as the pop up directed me to) on my Windows 8 machine. As a result iTunes will no longer recognize my 5th generation Ipod Nano (yes two). I receive a pop up saying "Ipod has been detected but could not be identified properly" I've followed the recommendations seveal times: a) disconnected and reconnected. b) rebooted computer c) unistalled and reinstalled iTunes d) tried different cables e) tried different USB porst f) rebooted Ipod.... the window keeps popping up like a middle finger (you get the point)
iTUnes WILL however, recognize my 4th gen Nano and my 80gb Video (classic) without problem
Needless to say, I'm frustrated and ticked off over all of this wasted time.
Anyone solved this issue yet?
Any good suggestions?
Please advise
Kindest regards,c) unistalled and reinstalled iTunes
Doublechecking. Have you also tried a complete uninstall of both iTunes and all the other related software components and then a reinstall? If not, try the instructions from the following document:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8 -
Windows 7 no longer recognizes my Pre
Not sure when it happened, maybe after I updated to OS 1.4.1.1, but my Windows 7 PC no longer recognizes my Pre. It used to, but now it doesn't. I have tried a cold restart for both the Pre and the laptop but still no success. Has this happened to anyone else? Any ideas from anyone?
Hello Luke and welcome to the forums;
There are several possible solutions to this issue, and we have a fairly comprehensive KB article that describes the available fixes. I recommend going through each step in order, testing for a connection after each step.
http://kb.palm.com/wps/portal/kb/common/article/25017_en.html
Hope this helps,
TreoAide
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