No longer working with headphones

My daughter received a JBL docking station for Christmas, and after plugging in her iPod touch, the volume moves up and down rapidly (the screen indication) and will not play through headphones.  What's the next step?  I can't listen to her music ALL the time... this is why headphones were invented!

There is a switch IN the connector which Can get stuck removing and insetting headset many times often get it unstick

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