No luck installing PS CS4 Extended

I work at a University and have the volume license for CS4 Design Standard. I'm running a MacPro Leopard 10.5.8, plenty of RAM and Hard Disk. A few months ago I purchased PS CS4 Extended, license and DVD. The DVD says, Photoshop CS4 Extended, MacOS. I just now got around to installing it. I put the DVD in the drive, click on Setup, it asks for my admin password, then the setup dialog comes up in the Welcome screen. On the RHS of the window under Installed Products it says Adobe Photoshop CS4. The checkbox is checked and can't be unchecked. The install size is listed at 5.3 MB. !?
Under Available products it has Adobe AIR, Adobe Device Central, Drive CS4, Extension Manager, Media Player, and Supporting Components. I can't select any of the check boxes, and under Total size (of the install) it says 5.3 MB.
So... I click on Install, the progress bars move quickly all the way to the right. After a 1/2 minute or so the progress bars disappear, the dialog says, "Thanks! Thanks for installing Adobe Photoshop CS4." Then the disk ejects.
I open Photoshop and the About box says Adobe Photoshop CS4. The last modified dates on the PS App and all the plugins, etc. are the same as the Install date, Feb 7. 2009.
What's up with this, and how should I proceed?
TIA, Vince

Sorry to disabuse you of this notion, but I called Tech Support yesterday. The tech support person, who initially had a difficult time understanding the issue, finally got it, and asked for my serial number so she could check it out. She verified from her database that it was indeed a valid serial number for PS CS4 Extended.
Then she blew me off and transferred me to the Customer Service line. I was on hold for over an hour, and, sadly, had to hang up as I  had a meeting I had to attend.
Now here's an interesting development: I downloaded the Trial Version from adobe this morning. It installed correctly, I specified the trial rather than S/N. It loaded and ran as the Extended version! I was then able to plug in my S/N and it accepted it.
So my tentative conclusion is that somehow a batch of disks accidentally got loaded with the standard version. We'll see what Customer Service has to say.

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