No Master Phone Socket.

Setting up the new router when I noticed there is no master phone socket instead there is a extension socket which then connects to very old looking cream coloured oval plastic box which then connects to the main BT phone wire. Since I believe this oval box belong to the property of BT , I need EE to contact BT Open reach to send engineer to fit a master phone socket as I'm concerned over the safety of this very old oval plastic box and the wiring within it has become fragile, as such I believe this will negatively impact the effectiveness and efficency of the broadband whilst also being a potential risk and as such EE and BT have a duty of care for it customers. I've attempted many times over phone and by email to resolve this issue without any resolution.

How do know the single phone socket is not a master? All houses are fitted with 1 master socket and 0 or more extensions. Can you post a picture of its internals? The oval box is just a Block Terminal connecting the external to the internal wiring and is BT's property as you say. They are fairly reliable.
Is this for ADSL BB or Fibre?

Similar Messages

How to identify the master phone socket

I am having a wireless broadband hub installed this week. Bt informed me the connection will be to the master phone socket but I am not sure which one this is. Where the phone line enters the house it goes into a junction box and then appears to split but it is difficult to trace the wiring. Is there an easy way to identify the "master" socket?

If Bt engineer coming to fit hub then he will have no problem locating the master socket - that's he job
Is it infinity that you are getting?
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Moving the master phone socket

I want to move the master phone socket from downstairs to upstairs. The phone cable on the outside wall runs from upstairs, so I figure this shouldn't be too much of a problem, but is there anywhere I can find more information about this? (like how much it might cost, how long it would take, etc.)
Thanks.
Solved!
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you would need to contact bt sales and get them to
place the order to move the master socket they should be able to give you a date for the work to be done the cost will be around £130.00
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Can you get multiple phone socket working with BT ...

Hi,
So I recently had a BT engineer visit, he connected the phone line on the main socket then left. A week later they turned my BT infinity on.
It works great but the main socket is in a different room to my office. I have a phone socket in my office right next ot my pc. But when i plug my router into this socket it fails to produce an internet connection.
Is there a way to get multiple phone sockets working? I would like to move my hub so it is in my office but the socket isnt giving off internet.
Any help is much appreciated.
Thanks.

You need to identify the cables connected to the removable faceplate beside the red arrow - these are the extension cables to other sockets in the house.
Connected from here you will get voice only - not data.
If there is more than 1 cable you need to identify the one to your office, remove it and fit the cables to the yellow arrow connections.
You only need to connect the cables connected to 2 & 5 (there may be more connected to the faceplate)
guide on this link although it does not tell you the 2/5 connection order - I don't think polarity matters - but someone with more knowledge can advise.
A potential problem you may have is if there are other extension sockets connected to your office socket you use (and not the faceplate) as these then are not suitable for phone - only data.
With DECT phones and the need for just one basestaion not really a probem nowadays but you need to know where each socket in your house is connected from, and what you want to use it for.
If you have any BB problems, BT will also insits you plug the router/modem back into the master socket for all testing.
EDited to add - a krone insertion tool is best for inserting the cables to the socket and has a nice pick to disconnect also. They are easy to use - search you tube for a video.

Using phone extensions or more than 1 phone socket...

Dear All,
Your help would be much appreciated.
I am currently with o2 broadband and am looking to go with infinity but I need the following question answered:
My master socket is in the living room which the infinity router and modem will be installed. I have a satellite receiver in the living room which needs Internet connection through an Ethernet cable. Now I have my PS3 upstairs in my room which has no phone line socket so I am using a telephone extension lead from another room next to mine which has a phone socket into my room, to connect my PS3 hard wired to the modem which I bring upstairs to my room to play my PS3 on, how would this work with the set up of infinity router and modem?
BT say they can only enable one phone socket in the house which is the master socket. So the ps3 will have to be connected wireless but for online gaming wireless connections are not that good.
Is it possible to have more than 1 phone socket enabled? Master socket and the upstaires bed room socket with a phone extention to my room?
Or can I get a new phone line socket installed into my room?

If you are not using the telephone extension for any telephone appliances eg for just the PS3, why not use a long ethernet cable (or Homeplugs/Wireline adaptors) from one of the routers ethernet sockets instead?
For instance you can find such cables here.
http://www.maplin.co.uk/cat-6-utp-patch-cables-45889
"I have this awful feeling someone is watching every move I make (one of my pet hates is router location tagging)." Marvin (A paranoid Android)

PHONE SOCKET NEEDS TO BE MOVED

I would like to have one of my phone sockets moved or a replacement put in as I can't reach the socket where it is at the moment if I need to change my phone etc. What would the engineer charge to do this and how much, how do you order as all that is mentioned on the BT site is ordering a new phone line!

Welcome to the forum. If it's the master socket it has to be done by Openreach; call 0800 800 150 and get it done for about £130, roughly the same hourly rate as Bill Gates. If it's an extension you can use Yellow Pages.
You can click the white star next to this message if you think it was helpful.

Which phone socket will the BT engineer upgrade?

I have two phone sockets in my house one is an extension which connects to the router. Will the engineer upgrade the one which connects to the router or the one which connects to the socket that connects to the router?
Solved!
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HE can convert either one you want. My main socket is downstairs but I had my upstairs socket made to the master socket with the VDSL front plate.
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Connecting router to phone socket

Hi,
I recently ordered BT broadband. I also had to order a phone line, even though I don't use one. While ordering I indicated that I would like to use my own router.
Today my line was activated and I was expecting a package from BT with everything but the router (e.g. all other necessary cables, a modem, etc.).
However, I got nothing, except for my own router, my own ethernet cables and a BT Openreach wall socket. That's it. Now I have trouble connecting the two.
I've called support and after a maze of menus I finally spoke to a semi-tech person who wanted to send me ethernet cables. I have plenty of my own ethernet cables! But they don't fit into BT socket.
Can anyone advise what to do, how to connect the router (a regular cisco home router) and the phone socket. I'm completely frustrated, I have been waiting about 2 weeks for my internet, and now I'm paying for something I can't use
I'm currently connected to a neigbour's open wifi with hardly any signal.
I'll appreciate any help
thanks
Matt

If its normal ADSL broadband that you have, then you need an ADSL modem or an ADSL modem/router combination, like the BT Home hub.
A standard router with a WAN (Ethernet) connection is no good.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Master/Test socket issue

Hi all, I've had Infinity 2 activated on Monday (13th) and have been noticing slow speeds when plugged into an extension, getting around 40download/10upload.
I have now plugged it in the master socket and it has improved.
I then tried it in the test socket and it's even better.
This was a self install as BT said an engineer wasn't needed. My question is, do I need a different master socket as there is quite a difference in speed? It is a NTE5 master socket at the moment and how do I go about improving the speeds for the extention socket as it located more conveniently, better wiring?
Thanks

r1chmo wrote:
No, I have the phone plugged into the master socket which is out in the hallway and the extension socket I use is in the living room behind the TV which I would use to plug the home hub in.
If you are not going to use the extension, then disconnect the wires from the master socket. The alternative is to fit a filtered faceplate, and then reconnect the extension wiring, just in case you need to use anothe device, like a set-top box.
There is a helpful page here.
http://www.kitz.co.uk/adsl/socket.htm
This would also apply for Infinity.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

B.T phone socket. Not fixed properly in my new fla...

Hi,
I just moved out for the first time into a brand new flat and nearing the end of my snagging list.
And my B.T socket which I think it is the master one with openreach and the B.T logo written on it, one corner of the socket is protruding from the wall.
So I phoned my landlord which they said basically B.T fitted it, its their problem...
Just been on the phone to B.T spoke to a Indian woman and she said I will be charged for a call-out and even though its not my fault, and suggested that I contact a electrician to fix it.
I am not with any provider for phone or broadband at the moment but maybe will choose B.T once I have received my first lot of bills.
I guess all the call centres are located in india now?.
I am unsure what to do now?.
Solved!
Go to Solution.

Lol yeah I tell him that, hes big headed guy alot of the other builders dont like him.
I managed to get it fixed, I saw a B.T engineer and he kindly took a look winkwink and it was a little brass screw in the corner which was not screwed in well enough .
Thanks for your help guys

Additional Phone sockets not working since infinit...

Afternoon all,
had a problem this week with our old cordless phone dieing which resulted in trying to use the old corded one, its been plugged into the bedroom socket for years as an emergency phone,
picked up handset, Nothing, so plugged into the main box and its fine, have checked the othr bedroom box and thats the same, dead, i know they worked as the computer used to be in the back bedroom one and i had to use the corded phone a while back to report a powercut,
i've emailed BT about it and credit where its due, they rang with in an hour or so of the email, sadly, i was asleep, ive rung back and spoken to a chap in india who was obviously reading from a sheet infront of him, he kindly informed me that as its been a while since the infinity instalation (was installoed in April, but first time weve noticed due to phone death) its going to cost me £99 for the engineer to come out and sort it,
a bit peeved at this to say the least as it was the BT engineer that dealt with it all when they came round - the more experienced guy was showing a trainee the job, yet the experienced guy had only been at it 8 weeks!
is it really the case that its going to cost me £99 to fix something i havent done???
many thanks in advance of replies,
Tim.

your extensions will normally be conencted to the back of the master socket front plate. you can take off the front plate and reconnect the wires to terminals 2 & 5 but I would check the extension sockets for which wire is on terminal 2 and on 5 and make sure you connect accordingly. you will probably need an IDC tool to connect the wires
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

How do I activate additional phone sockets?

I have moved to a new house and only one of 4 sockets in the house work. They are all new White BT boxes but I get no signal when I plug in a phone. I rang BT twice and got two different answers. The first was that I would have to pay £160 for an engineer visit but when I called the second time I was told that BT is only responsible for activating a single socket and that I should get a local electrician to do it. When I asked if I could pay for a BT engineer to visit I was told that this is not possible despite what I was told on my first call. Does anyone know if BT will send an engineer or do I have to get a local electrician? Thanks.

'I have moved to a new house and only one of 4 sockets in the house work'
When you say new house do you mean new to you but it has been standing there 5/10/15/etc years or as in you have bought a new build and are the first person to live in it?
If it is just simply new to you then the other sockets may not work because they are either faulty or have not been connected to the master one. Openreach only maintain up to the master socket so if you wanted an engineer from Openreach to call out you would have to ring BT and ask for the installation of an Extension Socket, it is a £130 call out and either £65 or £75 fro EACH extension socket you want, regardless of whether the engineer installs new ones or simply connects the existing ones.
If it is a new build the developer who built the house should have connected the extensions for you. Give them a ring an I am sure they will send someone out.
Or you could do it yourself, if you have an NTE5, like so;
Take off the lower art of the front plate and see if any what wires are connected to the back of the face plate. If there aren't any but you can see loose wires they are probably for the extension sockets. Depending on what cable it is you will need to get an IDC tool to punch them into the IDC terminals, for the love of god though DON'T use a screw driver, knife or anything else but an IDC tool, you can get a disposable one from B&Q for about £1.
Best and easiest way to know what colour cables to connect to what IDC terminal is to take the front off the extension sockets, see what IDC terminals they are connected to and match them on the NTE5 face plate.

Main Phone Socket

How much would it cost to move my main socket from upstairs living room to downstairs bedroom? About 25m in stright line.

My master socket is in the bedroom cos the property im in used to be bedsits, however i wanted my master socket in the living room so i could use ethernet cabling to connect my computer to my BT Total Broadband.
I cant use telephone extension lead as this reduces my internet speed to between 0.5 and 1 meg or sometimes totally non-existent. BT told me Bt home hub must be wired direct to main socket.
I have BT vision/Bt total broadband and their phone line which is about £55 p.c.m. and they still want to charge me £199.00 to move one little white box some 50 feet which entails unscrewing box then move cable screw in box..... ridiculous.... surely if u are a regular paying customer with bills up to date it should be free.... would be cheaper to change provider.....................................

Legality of master line socket

Hi, When we moved into our rented accomodation the telephone access point in the lounge did not work. I searched the house for a master socket but couldn't find one.
So I called the rental agency, and they sent one of their employees out who did some adhoc messing about (there were two access points in the lounge) and he cut some wires and bodged a connection together from a combination of both sockets.
Our BB connection has always synched much lower than it should, which I have always put down to dodgy internal wiring & not being able to find the master socket hasn't helped.
Now a friend has identifed that the access point in the lounge is actually a very ancient master socket. I have read that it is against the law to touch or modify the master socket which is BTs property.
However as I work from home I would really like to get the speed sorted out and have a decent master socket fitted.
So I have several questions,
1) If we get an engineer out, are there any legal ramifications of the socket being modified (I can happily point them to the man who did it - but he does own the rental agency we rent the house from, so it could jeopordise our accomodation)
2) Who would be liable for the bill to repair / replace the master socket?
I would love to get some advice from an actual BT rep if possible please?
EDIT: Does anyone from BT read or respond on these forums?

Devon_Dave wrote:
hamish72 wrote:
I think some master sockets have terminals for the user to attach extension wiring so that would be legal whilst any work up to that point would not and your old socket probably has not got that feature
Master sockets do not have a customer connection point, only line boxes (NTE5) do
Several misconceptions creeping in here.
1 An NTE5 is a master socket. It does have customer-accessible terminals. How else do you think extension wiring would be attached ?
2 Very old sockets are identifiable by having no split in the faceplate. They date from the days when BT provided and owned all the wiring, and there was no need to have a demarcation point between BT and the customer's network. If that is what exists, it should be replaced at no cost by BT Openreach during any fault tracing work. If you just want it replaced, you will be charged (lots !).
3 Any work undertaken by BT to sort out bodged customer wiring will be charged. The person who will be charged is the current owner of the telephone line account - regardless of who actually did the deed. There's no question of prosecution these days (if there ever was).
4 It's perfectly possible for bodged wiring to screw up DSL sync speeds, without necessarily introducing noise interference. If the wiring has been "Tee'd" in to circuit (that is - forming a sort of "Y" with one input and two outputs), it can cause a large "Impedance discontinuity". This will ruin the "Frequency response" of the line and this will cause lowered sync rates. (This is a common problem in customers' wiring, but some electricians and telecom technicians aren't aware of this).
Getting this fixed is up to the person who pays the line rental. It's quite clear that someone has badly bodged the wiring, and it needs a professional (that is - a BT technician) to sort it out. This has to be paid for. The OP made a fair point about not upsetting the landlord - but it's the landlord who has been let down by a cowboy handyman.

N95 8gb ear phone socket!

I have tried to plug my ear phones into my n95 8gb and it wont work! my media cable and speakers wont work when i plug them into the same socket!!!

sounds like its not working did you try earphones that came with phone if they dont work either its faulty
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

No Master Phone Socket.

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