No matter what I do, I cannot figure out how to refresh the screen, and so I can't even see what's new on my own website!

I cannot refresh the screen, no matter what I try. The "restore" is not the same thing. So I always get old versions of websites, including my own. I cannot see a new version of any website I have visited previously. I need to know how to REFRESH my screen, and there is no way to do it!!!!!

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
*Press and hold Shift and left-click the Reload button.
*Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
*Press "Command + Shift + R" (MAC)
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

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We purchased Lion OS in April and uploaded to our iMac and now want to upgrade out MacPro. We cannot figure out how to use the previous purchase (says you can use on 3 computers)....confused. How do we begin the process using our previous purchase?

We Purchased Lion OS in April and uploaded to our iMac. We are now ready to upgrade our MacPro, but can't seem to find out how to upgrade using the previous purchase (said we could use the Lion OS purchase on up to 3 devices). We have the receipt of purchase with the Order # and Purchase #, but I just can't figure out how to do the upgrade. Where do I go? What reference # do I enter?

Go back to the App Store with the same Apple ID you used to purchase Lion. It should show up in your Purchases list ready to download. If it doesn't, log out, log back in, and hold down Option key while clicking on Purchases.
A tip: Once the download is finished, dismiss the Installer. Go to your Applications folder and find it - copy it to another folder or hard drive to keep for emergency purposes. Then click on that installer and install (it is automatically removed/deleted after the installation is complete). That way you can avoid having to do another lengthy download.
And, yes, just to confirm: you can install Lion on as many Macs you own and control. However, the license is not transferable; if you ever sell the machine, you need to erase Lion and reinstall the original OS.
You don't go to iTunes - go to the Mac App Store (in your Applications folder). You do need 10.6.6 (or 10.6.8) to have the Mac app store.

I like the mail feature with one exception; I cannot figure out how to change the font size of incoming mail permanently. And, when answering an email I have to highlight the first few words and zoom it so I can see what I am writing. what am I missing?

I like the mail feature with one exception; I cannot figure out how to change the font size of incoming mail permanently. And, when answering an email I have to highlight the first few words and zoom it so I can see what I am writing. what am I missing?

You can type the email using what you set in preferences and then highlight the text and use command - minus sign (or command - + for larger) to reduce the size of the text.
You can also type command - T and a window will appear allowing you to select fonts/sizes/color/ background highlight.
The above works in Notes also. I haven't tried to do this in any other Apple application.
For incoming emails, you can use the above to reduce font size, but I don't know of a way to permanently set the incoming font size to a default.

I cannot figure out how to change the photo size on my iPhone 5s. I was given the choice of small, medium or large the first time I took a picture. Now I have no idea how to change it to medium. Can anyone help?

I cannot figure out how to change the photo size on my iPhone 5s. The first time I took a pic it asked if I wanted smalll, medium or large and listed the pixels. I chose small but am now finding that is too small. Can anyone help me set it to medium now? I can't find any setting for that. I'm a newby to iPhones and have no idea what I'm doing. Thanks for any help you can offer.

By "sending" do you mean sending email?
If so, what app are you using to take the photos on your iPhone 5? Or are the photos from a different source (saved to your Camera Roll from somewhere else, like a web page or Messages)?
My guess is that Mail gives you the option to send different file sizes when it detects you are trying to Mail a really large photo file. The size of photos on the iPhone 5 is really big and some email providers may stop your mail from being delivered if attachments are too large. Thus, Mail tries to help you by offering to resize the photo.
I suspect that if you are sending smaller files, Mail does not bother giving you options to save a smaller version. In fact, I have seen this behavior. So, if the photo is already "small enough", it gets sent as-is.
To my knowledge, there is no global iOS setting for this. Some apps may have different rules, of course.

I have a new iMac running iTunes 10.4 in OS 10.6.8, and a new Mac Air running iTunes 10.4 in Lion. I was able to transfer all my music etc. from the iMac onto the Air, but cannot figure out how to get the Playlists from the iMac to the Air. iTunes Help

I have a new iMac running iTunes 10.4 in OS 10.6.8, and a new Mac Air running iTunes 10.4 in Lion. I was able to transfer all my music etc. from the iMac onto the Air, but cannot figure out how to get the Playlists from the iMac to the Air. iTunes Help says File >Library >Export playlist and choose XML, or to save a copy of all your playlists, File > Library > Export Library, "the Exported info is saved in XML format." Then it says, "to import an iTunes playlist, File > Library > Import Playlist". Now I am assuming I do that import part on the Air, but when I try it doesn't recognize anything that can be imported - what am I missing??? Aside from a clue...

Thanks, Jim, for taking the time, but the reply is unfortunately vague in the exact area of my confusion! "you need to copy that file to your new computer..." Well, the Import/Export instructions make it seem as if the two computers should be able to communicate this file thru wifi, but that's the linkage I can't seem tocreate with Import/Export. Should I instead email a copy to myself (thats what applecare suggested)? Copy it to and from a thumb drive? But then place the file where? And the article was helpful, but should I be trying to move the Library file or the Library.xml file (as iTunes Help suggests)? Sorry to be so clueless about it...I suppose I buy Apple in the hopes of not having to think about this stuff, which approach seems not to be serving me well. Thanks again for your time!

I cannot figure out how to make the text larger on an incoming email. The finger method doesn't work and I cannot find any toolbar with which to do it. I could find nothing in settings also. Plese help and thank you.

I cannot figure out how to make the text larger in a received email. The finger method doesn't work and I can find no tool bar as I can for composing emails. I can find nothing in settings. Please help and thank you in advance.

Hi there,
Download a piece of software called TinkerTool - that might just solve your problem. I have used it myself to change the system fonts on my iMac. It is software and not an app.
Good wishes,
John.

I got a new wireless connection for my mac and cannot figure out how to delete the last connection service I had. Everytime I shut the computer, the network goes back to the other one. I cannot find the file ANYWHERE

got a new wireless connection for my mac and cannot figure out how to delete the last connection service I had. Everytime I shut the computer, the network goes back to the other one. I cannot find the file ANYWHERE

Under Network Preferences, select the WiFi
click on "Advanced..." button
Select the network you want to delete from the list and click on "-"
Click "Ok"
Click "Apply"
Well done ;-)
You may also want to delete the wireless key from Keychain.
Open Keychain, seach for the old wifi network name, slect it and click delete

I just got the macbook air for christmas and i also got the dr dre headphones so i am trying to enable my soundcheck on my iTunes but i cannot figure out how to find where sound check is located can someone please help!!

i just got the macbook air for christmas and i also got the dr dre headphones so i am trying to enable my soundcheck on my iTunes but i cannot figure out how to find where sound check is located can someone please help!!

Go to the iTunes menu > Preferences > Playback.

I just bought an ipod nano and cannot figure out how to sync the music from itunes onto it. i go to itunes and nothing happens. Is there a sync button im not seeing? I get my playlisits but that is it.

just bought an ipod nano and cannot figure out how to sync the music from itunes onto it. i go to itunes and nothing happens. Is there a sync button im not seeing? I get my playlisits but that is it.
ALSO does anyone know how to have 2 ipods on 1 computer but seperate?

Hi there,
I would recommend taking a look at the information found in the articles below. The first two articles have the same content, but are geared towards either OS X or Windows.
iTunes 11 for Windows: Set up syncing for iPod, iPhone, or iPad
http://support.apple.com/kb/PH12313
iTunes 11 for Mac: Set up syncing for iPod, iPhone, or iPad
http://support.apple.com/kb/PH12113
How to use multiple iPhone, iPad, or iPod devices with one computer
http://support.apple.com/kb/ht1495
-Griff W.

I cannot figure out how to view the history of pages so I can easily go back to a page I may have been in 10 clicks ago.

In the latest version, I cannot figure out how to view the history of pages so I can easily go back to a page I may have been in 10 clicks ago. I don't want to have to hit the back button 10 times, I want to be able to view a list of the past clicks and pick where I want to go back to. How do I do that now?

Click-hold the unified Back / Forward button, or right-click it to get the Back / Forward history for that tab.
Or install this extension to get the old "drop-marker" button restored. <br />
https://addons.mozilla.org/en-US/firefox/addon/backforedrop/

I lost my iphone and cannot figure out how to open the "find my iphone app after I downloaded it in itunes

I lost my iphone and cannot figure out how to open the app "find my iphone" in itunes after I have downloaded it. Can anybody help?

Or did you mean you had downloaded it to your iPhone, and you were looking for the app in iTunes to activate it? If so, that is not where you would do it. You need to sign on to your iCloud account on your computer - that's where it is housed....
Sorry if I misunderstood!
Cheers,
GB

I cannot figure out how to hide the bookmark/reading list column

I UPDATED MY OSX ON 09/26/14 TO THE NEW 10.9.5. AT THE SAME TIME I UPDATED MY SAFARI SERVER TO 7.1. HOW DO I DO CHANGE FOR THE FOLLOWING NEW ISSUE? THE SIZE OF THE FONTS HAVE CHANGED UNDER MY DESKTOP FOLDERS. WINDOWS DO NOT OPEN TO FULL SCREEN AND I CANNOT FIGURE OUT HOW TO HIDE THE BOOKMARK/READING LIST COLUMN TO THE LEFT OF THE WINDOW WHICH IS HIDING THE WINDOW UNDERNEATH,
<Re-Titled By Host>

did your CAPSLOCK get stuck on too? ccc

Ever since I updated my OS, the screen on my Mac will automatically become huge if I keep my mouse on the screen. I can't figure out how to return the screen to a normal size. Any help?

Ever since I updated my OS, the screen on my Mac will automatically become huge if I keep my mouse on the screen. I can't figure out how to return the screen to a normal size. Any help?

Hold down the 'ctrl' key and scroll backwards on the mouse.
Then go to System Preferences > Universal Access > Seeing. Turn off the Zoom feature.
Similarly in Sys Pref > Mouse uncheck the box for 'Zoom using scroll wheel…'
If it still occurs after that there may be a corrupt .plist file.

I have "hidden" my devices/USB access and now cannot figure out how to get them back on so I can re-access the USB files. How do I do this? (Is it just me, or should this be a reasonably simple task that shoul NOT require a post to the Apple community?)

Under "Devices," I have "hidden" my USB access and now cannot figure out how to re-access or "show" USB access again. Very frustrated right now--this is a high-use feature for me and it should NOT be so buried somewhere that I cannot find it. So much for Mac's "intuitive" interface.

Well, you have also "hidden" what version of OS X you are using from anyone who might want to help you.
You are probably using a newer version than I am, but I don't know that these things have changed.
In the Finder, from the Finder menu > Preferences …, there should be a Sidebar pane to choose what is visible.
Also in the Finder, Go menu > Computer (or type Shift Command C) will open a Finder window with any attached volumes showing.

New Update... Cannot figure out how to answer the @#$%@ phone!

I got an update from Verizon yesterday. Now I am missng all my calls as I cannot figure out whether to drag the green icon to the red icon or vice versa! Just hate using this phone! Stratosphere. No information seems to exist on Verizon website!

How do I tell which Samsung smart phone I have?
Thanks,
-a.
Message was edited by: Alex Howard

No matter what I do, I cannot figure out how to refresh the screen, and so I can't even see what's new on my own website!

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