No matter what i do, i cant download Illustrator
no matter what i do, i cant download Illustrator
Lesley,
I believe this may be one for Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
or for this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or for Adobe Support (phone),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html
Similar Messages
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Hi, I have moved to India from france and I am trying to update my payment options to the Indian visa card but it seems that no matter what I do I cant do it. I dont want to create a new ID..Plz Help!!!Just want to change my location and my payment details!! thanks in advance!!
These are two possible approaches that will normally work to move an existing library to a new computer.
Method 1
Backup the library with this User Tip.
Deauthorize the old computer if you no longer want to access protected content on it.
Restore the backup to your new computer using the same tool used to back it up.
Keep your backup up-to-date in future.
Method 2
Connect the two computers to the same network. Share your <User's Music> folder from the old computer and copy the entire iTunes library folder into the <User's Music> folder on the new one. Again, deauthorize the old computer if no longer required.
Both methods should give the new computer a working clone of the library that was on the old one. As far as iTunes is concerned this is still the "home" library for your devices so you shouldn't have any issues with iTunes wanting to erase and reload.
I'd recommend method 1 since it establishes an ongoing backup for your library.
Note if you have iOS devices and haven't moved your contacts and calendar items across then you should create one dummy entry of each in your new profile and iTunes should merge the existing data from the device.
If your media folder has been split out from the main iTunes folder you may need to do some preparatory work to make it easier to move. See make a split library portable.
Should you be in the unfortunate position where you are no longer able to access your original library or a backup then then seeRecover your iTunes library from your iPod or iOS device for advice on how to set up your devices with a new library with the maximum preservation of data.
tt2 -
No matter what I do I cant delete itunes from my computer so I can install newest software.
no matter what I do I cant delete itunes from my computer so I can install the newest software?
These are two possible approaches that will normally work to move an existing library to a new computer.
Method 1
Backup the library with this User Tip.
Deauthorize the old computer if you no longer want to access protected content on it.
Restore the backup to your new computer using the same tool used to back it up.
Keep your backup up-to-date in future.
Method 2
Connect the two computers to the same network. Share your <User's Music> folder from the old computer and copy the entire iTunes library folder into the <User's Music> folder on the new one. Again, deauthorize the old computer if no longer required.
Both methods should give the new computer a working clone of the library that was on the old one. As far as iTunes is concerned this is still the "home" library for your devices so you shouldn't have any issues with iTunes wanting to erase and reload.
I'd recommend method 1 since it establishes an ongoing backup for your library.
Note if you have iOS devices and haven't moved your contacts and calendar items across then you should create one dummy entry of each in your new profile and iTunes should merge the existing data from the device.
If your media folder has been split out from the main iTunes folder you may need to do some preparatory work to make it easier to move. See make a split library portable.
Should you be in the unfortunate position where you are no longer able to access your original library or a backup then then seeRecover your iTunes library from your iPod or iOS device for advice on how to set up your devices with a new library with the maximum preservation of data.
tt2 -
junked old macbook for a new one. changed apple id password from a different mac. i want to login and it asks for name and password. no matter what i type i cant seem to login. why cant i just enter my apple id and password. or is there a way to change whatever name and password are on the new one from another mac so i can login. anything helps...thanks
Just open System Preferences>Users & Groups and unlock the preference pane with your root password.
Set the New Account to be an Administrator and fill in the rest of the data and then click "Create User".
I would suggest using this user to be YOU with admin capabilities. I wouldn't use the root user - too much damage could occur if you're not sure what you're doing. If you have files, etc., that you want to move to this account, simply but them in the Shared folder - or if you 'rescued' some old files and the like from your 'trashed' MBP, you can put them in your NEW admin account folders.
Hope I've explained myself well - call back with any questions!
Clinton -
No matter what i try i cant reset or restore my ipod?
Help anyone. No matter what i have tried i can nor get my ipod to recover or restore?
I have tried resotring from itunes.
I get error message 3014?Resolve communication issues
Related errors: 17, 1004, 1013, 1638, 3014, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3194, or 3200. These alerts refer to gs.apple.com, say "There was a problem downloading the software," or say the "device isn't eligible for the requested build."
Check the hosts file or TCP/IP filtering, which might cause communication issues between iTunes, ports, and servers. -
No matter what i do i cant extend my network??
Okay so i brought an Apple Express basestation brandnew from Apple about 4 months ago that I am using as my basestation. I have been able to acess my internet etc all without an issue via various devices in the house such as my 10.6.8 iMac, 10.5.? Mac Mini, and my iPad, as well as other devices like the PS3, my Acer phone and an Asus Vista desktop (the latter with a wireless card)
I brought another express second hand but only about a year old to extend the range of the network and no matter what setting I use it will not extend the range. I have ensured that the express I am using as the main gateway have the extend this network box checked. I have also tried setting up the secondary express to "join my existing network" (which does everything you would expect this setting to do) and also "extend my current network" which is where issues arise such as it slipping in and out of visibility on the Airport Utility.
I even tried setting it up using the WDS system and that yeilded no results at all, this was the only time that none of the computers/devices would connect.
The only reasons that I can think of that would make it not work are these questions:
Does the gateway to the modem have to be an airport extreme/time capsule, or is the express fine for this?
Does the secondary express have to have to be hardwired to the gateway express? Which obvioulsy isnt going to happen
Do you have any other ideas? Would swapping the two expresses around so the one that i want to be the secondary is actually the primary gateway and viseversa or is that a wasted exercise? I am familiar with all of those posters that comment here a lot and thank you for your tips. Have tried all of the stuff you have mentioned time and time again! I spent about 3 hours trying and retrying various configurations last night and again this morning after switching off every device in the household over night.
the original express runs seamlessly, and if i bring the devices closer to the original they work perfectly. the secondary one is just like a washed out bridge, its there and does part of what you need, but not completely usefull without all of it!
Thanks!Ok, here's another set of step-by-step instructions for configuring an extended network. Please give them a try to be sure you didn't miss anything.
Dynamic WDS - Extending a Wireless Network Setup
If practical, place the base stations in near proximity to each other during the setup phase. Once done, move them to their desired locations.
Open AirPort Utility, and then, select the base station that will connect to the Internet.
Choose Manual Setup from the Base Station menu, or double-click the base station to open the configuration in a separate window. Enter the base station password if necessary.
Click AirPort in the toolbar, and then, click Wireless.
Choose “Create a wireless network” from the Wireless Mode pop-up menu, and then, select the “Allow this network to be extended” checkbox.
Next, select the base station that will extend this network, and then, choose Manual Setup from the Base Station menu, or double-click the base station to open its configuration in a separate window. Enter the base station password if necessary.
Choose “Extend a wireless network” from the Wireless Mode pop-up menu, and then, choose the network you want to extend from the Network Name pop-up menu.
Enter the base station network and base station password if necessary.
Click Update to update the base station with new network settings. -
No matter what i do i cant restore my iPod and iTunes will not recognize it
no matter what i do i cannot restore my iPod to factory settings and iTunes will not recognize my iPod but Windows will (i've tried everything) please help me
what happens when you connect your ipod to the computer?
did you follow these procedures for reset and restore?
Resetting
Restore your iPod -
No matter what I do I cant get air drop to work
I have everything on my new (2014 Aug )Mac book pro OX Yosemite 10.10.1
iPhone 5S V 8.1.2, working exactly as outlined on many forums. I mean its perfect both systems, its all ON and dialed. Worse Airdrop was working and I NEED it bad now, but no matter how many times I reboot the iphone or the computer I cant get it back.
Also the microphone i the text messages is gone but oddly its appearing only in some of my text contacts and then can disappear again, soooooo frustrating!!!Hey Debbie549,
I would run through the steps in the following article, specifically the "Troubleshoot issues on an iPhone, iPad, or iPod touch" section:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Welcome to Apple Support Communities!
Regards,
Delgadoh -
No matter what I do I cant get into my ipod
I forgot my password and to many attempts so now I am locked for 23 million mins. I have tried to do a recovery but it doesnt work what is my next step. Pat Gardner
Hey baggerus,
Thanks for the question. Can you provide additional details as to why recovery mode is not working for you? Alternatively, you can use iCloud and Find my iPhone to erase your device:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/HT1212
If you have never synced your device with iTunes, or you do not have access to a computer
If you see one of following alerts, you need to erase the device:
"iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
"You haven't chosen to have [device] trust this computer"
If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
Alternatively, place the device in recovery mode and restore it to erase the device:
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the Connect to iTunes screen.
5. iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
Thanks,
Matt M. -
I have recently repurposed an iMac from late 2009 as an editing machine, and have been trying to install preferably After Effects CS6. When I install and try to open it for the first time, the program quits unexpectedly and continues to do the same every time I try to reopen the program. After no luck experimenting trying to fix the problem, I attempted to download the trial of After Effects CC 2014 to see if the problem was with the computer or with the application. After installing CC, there was another error when I attempted to open it. My final attempt was taking After Effects CS5 from an old hard-drive and attempting to open it on the iMac. When I open CS5 I am greeted with another error message telling me to reinstall After Effects. After reinstalling I get the same message.
I am confused to whether my computer can handle After Effects, or there is another error occurring.
Any help would be appreciated.
Thanks
-Eli
(Mac OSX 10.10
3.06 GHz Intel Core 2 Duo,
4 GB 1067 MHz DDR3
NVIDIA GeForce 9400 256 MB)I don't know if these are important or not, but I thought I would include them anyways.
Thanks again
Eli -
a PDF application downloads succesfully via firefox. I open it and a pop up comes up telling me my windows installer is not suitable. i have service pack4 on my w2k and cannot see why firefox cannot open the docs, any ideas?
The first link is to the latest version, not an update.
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I purchased mission impossible ghost protocol from hmv store with a free digital copy.
I have redeemed my free copy from itunes.
I have dowloaded it to my ipod touch, but no matterwhat I do I cannot download it to my ipad2.
Any advise please?I am having a similar problem. I can't get the digital copy to sync to the ipod touch. The "Create iPod version" under the Advanced menu is grayed out. Any other tips?
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Cant download illustrator as app
I have bougth this new app license, and everything is working unless Illustrator, which I have tried to download 3 times now.
Yes i downloadede Flash, dreamweaver and Photoshop without any problems. The downloading starts burt ofter 3 min I am getting an error message.
"Installation failed - The download appears corrupted, Press cancel, wait a few minutes and try again (-60)
What to do? Is there another place I can download the app from?
Kim -
I have OSX 10.6.8 but cant download illustrator trial - why?
Why can't I download the trial - I meet the software requirements
what about hw requirement? in particular, you need a 64bit processor.
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In Acrobat pro 9, I can't find staple and fold options for booklets and no matter what options I choose in the print dialogue my booklet ends up with pages upside down and out of order? I am working on a Macbook pro running OS X 10.9.4. Our printers are fully capable for booklets with staples and folds. Would love some help. Thank you!
To: ~graffiti
(This email is not intended to go on public forum -- but I wanted to respond
to you)
Thanks for your reply....FYI...I was trying to download from www.adobe.com on
the specific page that has downloads of your products. As far as the
alternate source is concerned I am not totally sure what the capabilities it has as
I am recovering from a hospital stay and had to send my wife to retailer to
pick this up because I am accessing email from home until I return to work and
need something to work now. I don't yet have the SW. (I would have had her
buy the actual Adobe Pro 9.0 -- but it is a wapping $499 and change).
Regards,
Staurt Rednor ("Stu") - [email protected]
===========================================================
Subj: New message: "No matter what I try can't download
Adobe Pro 9.0 or free Adobe Reader"
Date: 4/5/2009 7:38:17 PM Eastern Daylight Time
From: [email protected]
Reply-to: [email protected]
To: [email protected]
Sent from the Internet (Details)
SGuitar43,
A new message was posted in the thread "No matter what I try can't download
Adobe Pro 9.0 or free Adobe Reader":
http://forums.adobe.com/message/1867664#1867664
Author : ~graffiti
Profile : http://forums.adobe.com/people/~graffiti
Message:
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