No matter what I do - it always says "DO NOT DISCONNECT" when I conncect

Question

As soon as I hook it up to my computer - it goes to the Do Not Disconnect screen and just stays there forever. I left it on over night and it still said it. I've reset it and it still says it.
Please help.

Answer 1

Hi pmason09!
The following is from the "iPod User Guide".
If You Want to Disconnect iPod, but the Screen Says “Do not disconnect”
• If iPod is transferring music, wait for the transfer to complete.
• Select iPod in the iTunes Source list and click the Eject button.
• If iPod disappears from the iTunes Source list, but you still see the “Do not
disconnect” message on the iPod screen, go ahead and disconnect iPod.
• If iPod doesn’t disappear from the iTunes Source list, drag the iPod icon from the desktop to the Trash (if you’re using a Mac) or click the Safely Remove Hardware icon in the system tray and select your iPod (if you’re using a Windows PC). If you still see the “Do not disconnect” message, restart your computer and eject iPod again.
However, when I had the same problem as you describe, the following worked for me:
1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
2. Press and hold the Menu and Select buttons until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.
Tip: If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.
If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn’t set to go to sleep.
Hope this helps!
Judie