No menus, blank screen but plays music and resets ok

I have had my iPod nano 4G for two days. I have reset it about ten times, reinstalled iTunes three times and have reset the Nano using iTunes as well, I've lost count how many times.
The problem is that there are no menus displayed. The screen is lit up in blank white, but nothing else. Strangely enough I can play music and skip back and forth with tracks, by guessing the right buttons to use.
iTunes can see it all right and resets it, synchronises ok and so on. Before I connected it to iTunes, it did display all the menus. Then iTunes wanted to upgrade the software to 1.1.1. Since then ... all blank.
iTunes has also asked me to reinstall iTunes because it could not communicate with the Nano. This was on the second use ever, after I had just downloaded the latest version it from the Apple website. I don't like brand new software telling me it has to be reinstalled, the second time I use it.
Anyway at this stage I have reset the iPod manually many times (no Apple logo - screen comes up white but nothing else), uninstalled and reinstalled iTunes many times, reset the iPod from iTunes (always using the latest updates from Apple), I have deleted the firmware update in the PC folders to force a fresh download ... when I connect now, I get a message "The ipod "D's IPOD" cannot be updated An unkown error has occurred (-124). Unkown error? You don't say. I must have spent about two days on this **** thing, I'm sending it back for a replacement, but I have to wait a while to arrange this.
If anyone has any idea of what to do (excluding solutions involving hammers or bricks) then please do let me know, thanks in advance.
P.S: The PC has a number of other USB appliances (including another non-ipod MP3 player and a Palm pilot) and they all work fine so the hardware on the PC seems fine.

If none of the 5 R's of troubleshooting are able to solve the problem, the issue is hardware related, meaning you'll need to have the iPod serviced or replaced. The LCD screen may have simply burned out or wore out over time.
http://www.apple.com/support/ipod/five_rs/.
It wouldn't also hurt to the let iPod's battery full drain. Then charge the iPod back up and go through the 5 R's again.
B-rock

Similar Messages

Lock screen while playing music and charging

I thought recently Apple had made a change so that the lockscreen would show your album art while playing music AND charging at the same time. Right now I'm playing music and charging, but the lock screen shows the battery charging. Is this a change or am I mis-remembering?

That is strange. I do not get album art when the phone is locked and an album is playing. All my albums have album art too. I will reboot and try again, maybe it's a bug in iOS4.1?
FIXED !!! -- I just rebooted my iPhone and now it works. Strange.
Message was edited by: Zeebra
Message was edited by: Zeebra

Can I get a blank screen when playing music

iPod Touch running iOS 6.1.5: when I am playing a song, I used to see the information about the song at the top, a "progress" indicator, a large blank area, and then the controls at the bottom. Now, the middle section has a note symbol in it.
I believe that the center section would normally show the album art, but I have been carefully getting rid of that because I don't want to see it either. Is there a way to get back to a totally blank screen again?
-- Guerri

I have iOS 6.1.5. I just updated my iPod to that version on January 3. I updated via iTunes and don't recall getting an option to choose a version.
Is there now an even newer version?
-- Guerri

Ipod touch black screen, but plays music

My iPod touch, 4th geneneration, won't turn on. It has a black screen. I've read countless discussions on here. I tried the 30 second pressing down both home and power, recovery mode, plugging ipod into itunes and holding down the buttons. I've tried charging it, but everytime i do, I can hear the ding it does when it starts charging. Music even played once! It's just a black screen though. Any other suggestions?

Chpwnd, it is not the digitizer, that senses touch. The problem is with either the LCD screen, the backlight or thedriving circuits and connections
Chpwnd wrote:
Not sure if a factory respring would work with this. I think his digitizer is dead.
Sammyleem,
If you restored to factory settings/new iPod via iTunes (Not via Settings>General>Reset>Erase all Content and Setting) and still have the problem that indicates a hardware problem.
Make an appointment at the Genius Bar of an Apple store..
Apple Retail Store - Genius Bar

IPhone 4s blank screen but its on and keeps vibrating every 6 secs while connected to the charge. Please help

I was pranking my friend that doesn't like other people taking pictures of him.
He thought I was really taking a photo so he slapped the iphone out of my
hand and it fell on and turned off. I ran home I tried turning it on but nothing worked
so I opened the cause I thought it was the screen because I just put on a new screen
3 weeks ago. So I opened all the screws and took everything out then put everything back
in and closed the screws. I put the phone on charge and it was nothing but blank except
it kept vibrating. I restored it to factory settings. but that didnt work. I tried holding down
the Lock/Home button but nothing worked. I am phone-less. please I need a solution fast
- iPhone 4s

Well, since you decided to take the phone apart, and you have already tried the normal troubleshooting measures we would suggest (like resetting the device), you are pretty much up a creek. There is no telling what may or may not be wrong with the device, since it has been taken apart.
Sorry, there is nothing we can do here to help you....
GB

My iPhone 3GS will not work in speakerphone mode but plays music and video sound just fine,also if I touch the speaker button for voicemail there is no volume increase it does have the latest iOS updates

Anybody else having this issue,seems to have started after the update to iOS 6.0 thought iOS 6.0.1 had a fix for it but nada

http://support.apple.com/kb/TS2802

My ipod nano 5th gen is still making the clicking noise but won't play music and the screen is black what's wrong?!my ipod nano 5th gen is still making the clicking noise but won't play music and the screen is black what's wrong?!

my ipod nano 5th gen is still making the clicking noise but won't play music and the screen is black what's wrong?!

Downloading past purchases from the App Store, iBookstore, and iTunes Storehttp://support.apple.com/kb/HT2519
Message was edited by: michael08081

I am trying to play music and videos but the volume will not show on the screen unless i have head phones in also the buttons on the side will not change my ringtone volume

i am trying to play music and videos but will not see the volume control unless i have head phones in also phone will not move off silent mode and wont turn up with the volume buttons

its not showing the headphone sign its showing ringer when i press the button but no volume i have tryed to restore it but didnot work

My 160GB ipod classic stopped whilst playing music and will not turn back on despite having almost a full battery. I have tried connecting to itunes and a docking station but will not turn on at all - HELP?!

My 160GB ipod classic stopped whilst playing music and will not turn back on despite having almost a full battery. I have tried connecting to itunes and a docking station but will not turn on at all - HELP?!
I've had this from new for 2 years, the battery life is excellent and lasts for days so I know it's not a power issue as it was fully charged that morning. No signs of connection in itunes, it's not showing as a connected device.
Can anyone please help?

Hi gscoops,
Welcome to Apple Support Communities.
You may find the steps in our iPod Troubleshooting Assistant helpful:
http://www.apple.com/support/ipod/five_rs/classic/
Best,
Jeremy

I got new speaker system and i plug ipod in and try to play music and it wont but it will charge

i got new speaker system and i plug ipod in and try to play music and it wont but it will charge. How do i fix

- Make sure that the iPod is fully seated in the dock.
- Does the manufacturer of the dock say it will work with your specific model iPod touch and its iOS? Not all dock work with all models and iOSs. Users have reported that when the updated the iOS on their iPod and broke compatibility.

Hi. I have iphone4s 16gig,after update IOS to ver.7.0.2 ,when i play music and rotate in horizontal, show only black screen.

hi. I have iphone4s 16gig,after update IOS to ver.7.0.2 ,when i play music and rotate in horizontal, show only black screen.

I am in the same predicament...any resolve? Other than possibly taking it into the shop?

I used to be able to play music and podcasts in a single playlist (with iTunes DJ), but now can't seem to do this. Is there a way around this with iTunes 11?

I used to be able to play music and podcasts in a single playlist (with iTunes DJ), but now can't seem to do this. Is there a way around this with iTunes 11?

You are freaken genius! Apple should update their instructions on how to give playlists, because the old way no longer works. And people tend to give gifts around this time of year. Anyway, mahalo niu loa (thank you very much)!
Doug

Stops Playing Music and Goes to Home Screen

I have had THREE 32GB iTouch. I will be listening to music and all of the sudden it will stop playing music and go to the homescreen. The store the I bought it at says that this is not common but I have to think it is considering I have had THREE of them. Does anyone know why this might be happening or what I can do to fix it?

It's easy... restore your ipod.

HT1430 I have been getting emails but recently I switch on and just find blank screen but the app says I am getting mail this is now happened to me twice any ideas?

I have been getting emails but recently I switch on and just find blank screen but the app says I am getting mail this is now happened to me twice any ideas?

Quit mail like this.
Go to the Home screen and double click the Home button. That will reveal the row of recently used apps at the bottom of the screen. Tap and hold on the app in question until it wiggles and displays a minus sign. Tap the minus sign to actually quit the app. Then tap anywhere on the screen above that bottom row to return the screen to normal. Then restart the app and see if it works normally.

Won't display Album Art while playing music and the screen is Locked

So what's happening is that while I'm playing music and I lock the iPod, it won't display the album art. Only my wallpaper, which is one of the wallpapers that come with the iPod.

Reboot fixed it

No menus, blank screen but plays music and resets ok

Similar Messages

Maybe you are looking for