No MEP code in the escreen !!

Hi,
My Q10 was hard reseted during a keyboard exchange by the constructor (under warranty) and no longer desimlocked. I obtained an official code and the network and sub-network are now unlocked as told in the security menu but I am reaquested for a MEP code and could not connect to the network.
I went into the 'escreen' and the "OS Engineering Screens" and "Device Info" menus but not MEP codes are listed !
Can anybody help me ?
Thanks in advance.
econseiller

If your phone was working before the person did that hard reset I would go back to them first.
If that person can't help you, check with your carrier and see if they can escalate to BlackBerry if they (carrier) can't resolve it.
Another option is to use the BlackBerry Incident-Based Support located at
http://us.blackberry.com/support/programs/technical/incident.html#tab-1
Take a look at some similar threads too:
http://supportforums.blackberry.com/t5/BlackBerry-Storm/Mep-code-0-left/m-p/2181779/highlight/true#M...
http://supportforums.blackberry.com/t5/BlackBerry-Bold/MEP-unlock-code/m-p/1796657#M120320
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    Occam's Razor nearly always applies when troubleshooting technology issues!
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    1. If any post helps you please click the below the post(s) that helped you.
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    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Network MEP code (0: left)

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    After the ten attempts have been used, you must get RIM to unlock the device.
    There are two routes, and only two, to achieve this.
    * IF your device is in warranty, contact your service provider technical support. Tell them you have this issue which needs to be escalated to RIM level customer support. I'll warn you that most carrier technical support people will first assume and think you are referring to a device security unlock, and you will need to convince them otherwise and explain clearly what you need. THEY will not be able to help you because the carriers themselves cannot unlock a device which has had the MEP code attempts depleted, and should (and you will need to ask) to have the case escalated to RIM level tech support.
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    Make sense? Good luck.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • MEP code (0 left)

    Hi!
    My request would be somewhat not ordinary, but I have nowhere else to turn, because I live in Russia ... :-(
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    P.S. Sorry for my English.
    {edited for privacy}
    Roman.

    Hi and Welcome to the Forums!
    If I understand you correctly, the "very intelligent" people you trusted gave you very bad information. After attempting (and failing) to enter the proper unlock code 10 times, the device is permanently locked to the original carrier, and cannot be unlocked. What you needed was the proper unlock code (which can be purchased) and to have entered that...doing so would have unlocked the BB from TMobile, allowing you to put a different carriers SIM into it and use it. Now you cannot do that. And there is no fix that I know of.
    Sorry.
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • 0 try left mep code

    I tried to unlock my curve 3G with the mep code which was provided by my phone supllier, but there is now 0 try left for this mep code. I cannot change my sim card then... How should i do to unlock my phone? Many thanks

    Hello lantez 
    Welcome to BlackBerry Support Community Forums
                You should not have entered 10 wrong mep code now it locked and you can contact your Carrier  and see if they can forward the case to RIM for you as now only RIM can reset the mep counter.Also look at this thread it might help MEP code (0 left) on Blackberry .
    Prince
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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