No monitor means I can't work.

Question

Posted to your (Best Buy's) Facebook page. Didn't get a response (maybe the employee was on break) so I'm posting it here as well.
“Thanks for screwing me over Best Buy. You guys have really mastered the art. I bought a 4 year protection plan that covered my 24" LCD 1080p TV that I was using as a monitor for my PC. Some of the pixels would always show up as green, so I returned it. I was told that it was defective and they would send it in for repair and I was not allowed to get a refund, have it replaced, or be given in store credit until that happened. They told me it could take up to 45 days for that to happen! 45 DAYS! All of my work that I do at home such as responding to emails, writing code, graphic and physics engine testing was done with that screen. Now I'm stuck using a small ancient CRT monitor until that happens; which makes work almost impossible. And even your employees have completely mastered the art of screwing (me) the customer over. Did they tell me this information right away when I showed them the defective screen? NO. The geek squad employee walked away and let me stand their for 10-15 minutes while he and 4 other employees stood in a circle and talked. Apparently it takes 5 Best Buy employees at least 50-75 minutes of total work time to tell a customer that their going to screw you over. I suppose it's some what my fault for believing the Best Buy employee who said when I bought it, “This protection plan means that if it breaks through normal use and you didn't destroy it by putting your fist through it, we will give you a new one”. A lie. I really wonder what the point of buying from Best Buy is if they can't provide good customer service. Please in the future at least provide an option to customers to receive a bottle of Vaseline when they buy from you.”
So what I'm really wondering is do you know what a CRT monitor is and how impossible it is to use for complex work, such as coding, scripting, OS testing, and anything else you may consider complex. If so, please give me an example. Correct me if I'm wrong, but if I'd have to guess I'd say that right now you aren't using a small CRT. If your monitor broke that you're using right now would best buy give you a new one to use. Or would you sit at your desk for weeks with no monitor waiting for it to possibly be repaired. I say possibly repaired because the employee told me that they may not be able to repair it.
I don't want to hear from you that it must be frustrating to be in the situation I'm in. And that you understand my dilemma and wish that their was a way to fix it. What I want you to tell me is what is the best course of action to take. Should I risk doing bad work on a CRT and possibly crashing/ruining servers/applications, stop work altogether, or try and buy a monitor with my rent money and hope that money will show up from somewhere so that I can pay my rent and not become homeless. And just so you know (not that I expect anything that I'm typing now to really matter to you) I'm not poor because I'm bad at what I do. I choose to be poor because I believe in helping others more than trying to benefit myself. So in ending, I know the probability of anything changing is very small; and it's much more likely that I'll get a response back trying to shove fake empathy/sympathy and understanding down my throat. But I just hope, that if I do happen to go homeless because of this, that my story will gain publicity so that other people don't make the same mistake I made in putting trust in the words of a best buy employee.

Answer 1

Hello Deliberation,
Thank you for reaching out to us on the Best Buy Unboxed forum in regards to your concern surrounding your 24” LCD TV. I am truly sorry to hear that the issue with your screen may be preventing you from working. As someone who would not be able to work without a working monitor as well, I can imagine how debilitating this situation may be for your work.
Our associates should be ensuring they are transparent when providing the details of our Geek Squad Protection plans to our customers. It is discouraging to find that you may have been provided misinformation about how we are able to service our customers’ products under the Geek Squad Protection plans.
I was able to locate your purchase and Geek Squad Protection plan for your TV using the email address you registered on the forum. As it appears you would be far outside our 15 day Return & Exchange Promise, we would only be able to provide you with service under the Geek Squad Protection plan, which is being utilized for your repair.  
I apologize if this is not the answer you were hoping for. At this time, I would encourage you to keep an eye on your repair via the Track Your Repair page on GeekSquad.com using the service order number. Alternatively, I would reach out to your employer to see what options they may have for you in the meantime.
If you should have any questions or further inquiries in the meantime, please feel welcome to contact me.
Sincerely, 
Tasha|Social Media Specialist | Best Buy® Corporate
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