No more 'full charge' icon and erratic battery behaviour
I have a 40g 3G, thirteen months old, and it's going nuts.
Two weeks ago it stopped showing the 'full charge' icon when charging, it just goes on and on and on, either with AC or Firewire. The meter in the screen is numerical, and it never goes over 500. This means about five hours continuous play, unless I need to fiddle with the songs: the moment the hard drive spins again, the meter loses some 100 volts, picking them up again in a few seconds. Trouble is, when the meter goes under 200 the iPod screen shows the 'no battery power left' on the screen (not the icon, the message), then goes dead.
I tried resetting a million times, I even restored it. No use. I left it for a week to kill the battery off, but it just doesn't really ever die! The moment I click, the Apple logo comes out, but the moment the HD starts spinning, it all dies.
I went on doing this for days... please tell me I'm the one going nuts.
I have a 40g 3G, thirteen months old, and it's going nuts.
Two weeks ago it stopped showing the 'full charge' icon when charging, it just goes on and on and on, either with AC or Firewire. The meter in the screen is numerical, and it never goes over 500. This means about five hours continuous play, unless I need to fiddle with the songs: the moment the hard drive spins again, the meter loses some 100 volts, picking them up again in a few seconds. Trouble is, when the meter goes under 200 the iPod screen shows the 'no battery power left' on the screen (not the icon, the message), then goes dead.
I tried resetting a million times, I even restored it. No use. I left it for a week to kill the battery off, but it just doesn't really ever die! The moment I click, the Apple logo comes out, but the moment the HD starts spinning, it all dies.
I went on doing this for days... please tell me I'm the one going nuts.
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The following Knowledge Base article provides some good, practical steps for troubleshooting issues with charging:
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/HT1476
Particularly:
If your battery doesn't charge, or if your device shows a low-battery image, black screen, or "accessory not supported" alert, follow these steps.
Inspect the connector at the bottom of the phone:
Make sure that there are no bent pins in the connector.
Make sure that the connector is free from debris.
If there are bent pins or debris, please contact Apple Support.
Otherwise, continue troubleshooting.
Make sure that the outlet you're using works.
Make sure that the Apple USB cable and Apple USB power adapter work.
Plug the device in to power and let it charge for up to 30 minutes. If you don't have an Apple USB power adapter, try connecting to a computer's high-power USB 2.0 port (not a keyboard). The computer must be on.
If the device still exhibits an issue, try turning your device off and then on again while connected to power.
If the issue is persists, please contact Apple Support.
Thanks for reaching out to Apple Support Communities.
Cheers,
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Erratic battery behaviour on Macbook air since latest update
My Macbook Air 11.1 is from 2011, and the battery started going bad last year. I ordered and placed a new battery in january. This worked perfectly, no problems whatsoever. This morning, I installed the latest available Apple update (unsure which one, can't find it). After that, my battery has been behaving strangely. This is what happened:
- I unplugged my laptop at one point, and moved it from my bed to desk. I went to my kitchen, returned, and the laptop had turned off.
- I put the charger in and turned it back on. I realised the battery info said the battery isn't charging and 'replace now'. Surprised, since I just got the battery this january.
- All of a sudden, the icon changed to white (it's black when not charging) and it was charging again.
- This kept happening, on and off.
- Unplugging the charger results in shutting of immediately or within a few seconds. At this moment, it's charging (at 97%). But it can change any minute.
- I tried moving my laptop around a bit, tilting it up and down, but that doesn't seem to do anything (neither good or bad).
I looked on the internet for a few solutions:
- Resetting PRAM: no differene
- Resetting SMC: no difference
- Reinstalling Yosemite completely (do you recommend this? In any specific order?)
Does anyone know what is best to try? I can also open up my laptop again and check the battery, but I doubt that's the problem. Btw, third party apps like battery diag/battery health/coconut battery all make no mention of the battery needing to be replaced.
Any help is greatly appreciated. I'm emigrating to Serbia next week, so I hope to fix it before then
I included an Etrecheck report:
Problem description:
erratic battery behaviour since last update. Tells me to replace now, and when I unplug charger, it shuts down. Keeps switching between charging/no problems and not charging/replace now. Battery was installed in january.
EtreCheck version: 2.1.8 (121)
Report generated 8 Mar 2015 11:59:02 CET
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Air (11-inch, Mid 2011) (Technical Specifications)
MacBook Air - model: MacBookAir4,1
1 1.6 GHz Intel Core i5 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en0: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 59
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1366 x 768
System Software: ℹ️
OS X 10.10.2 (14C109) - Time since boot: 0:3:50
Disk Information: ℹ️
APPLE SSD SM128C disk0 : (121,33 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 120.11 GB (46.46 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 120.47 GB Online
USB Information: ℹ️
Apple Inc. FaceTime Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Configuration files: ℹ️
/etc/hosts - Count: 20
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.Ralink.driver.RT2870USBWirelessDriver (4.1.8) [Click for support]
[not loaded] com.marvell.kext.USBGenericPrinterClass (1.0.0) [Click for support]
Startup Items: ℹ️
FanControlDaemon: Path: /Library/StartupItems/FanControlDaemon
Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[failed] com.adobe.CS5ServiceManager.plist [Click for support] [Click for details]
[loaded] com.citrix.AuthManager_Mac.plist [Click for support]
[running] com.citrix.ReceiverHelper.plist [Click for support]
[running] com.citrix.ServiceRecords.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[loaded] com.sonos.smbbump.plist [Click for support]
[loaded] com.virtualock.VirtuaLockHelper.plist [Click for support]
[not loaded] org.eyebeam.SelfControl.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[failed] com.facebook.videochat.[redacted].plist [Click for support] [Click for details]
[running] com.hp.printerAgent.plist [Click for support]
[not loaded] com.macpaw.CleanMyMac.helperTool.plist [Click for support]
[loaded] com.macpaw.CleanMyMac.volumeWatcher.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
[running] com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)
WDSecurityHelper Application (/Applications/WD Security.app/Contents/Resources/WDSecurityHelper.app)
Google Chrome Application Hidden (/Applications/Google Chrome.app)
Internet Plug-ins: ℹ️
Flip4Mac WMV Plugin: Version: 3.1.0.24 - SDK 10.8 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 10.1.1 [Click for support]
Default Browser: Version: 600 - SDK 10.10
QuickTime Plugin: Version: 7.7.3
CitrixICAClientPlugIn: Version: 11.8.2 - SDK 10.7 [Click for support]
SharePointBrowserPlugin: Version: 14.1.3 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.20125.0 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 25 Check version
Safari Extensions: ℹ️
AdBlock
Pin It Button
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Growl [Click for support]
Java [Click for support]
SwitchResX [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 120.11 GB Disk used: 73.65 GB
Destinations:
My Passport [Local]
Total size: 1.00 TB
Total number of backups: 7
Oldest backup: 2013-11-09 23:41:49 +0000
Last backup: 2015-02-21 16:37:24 +0000
Size of backup disk: Excellent
Backup size 1.00 TB > (Disk size 120.11 GB X 3)
Top Processes by CPU: ℹ️
6% WindowServer
1% coconutBattery
0% Google Chrome
0% AppleSpell
0% fontd
Top Processes by Memory: ℹ️
241 MB Safari
133 MB ocspd
128 MB com.apple.WebKit.WebContent
112 MB Google Chrome
86 MB mds_stores
Virtual Memory Information: ℹ️
201 MB Free RAM
1.82 GB Active RAM
1.20 GB Inactive RAM
1.07 GB Wired RAM
1.06 GB Page-ins
41 KB Page-outs
Diagnostics Information: ℹ️
Mar 8, 2015, 11:54:35 AM Self test - passed
Mar 5, 2015, 09:33:23 PM /Users/[redacted]/Library/Logs/DiagnosticReports/iTunes_2015-03-05-213323_[reda cted].crash
Mar 5, 2015, 07:35:39 PM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.Networking_20 15-03-05-193539_[redacted].crash
Problem description:
erratic battery behaviour since last update. Tells me to replace now, and when I unplug charger, it shuts down. Keeps switching between charging/no problems and not charging/replace now. Battery was installed in january.
EtreCheck version: 2.1.8 (121)
Report generated 8 Mar 2015 11:59:02 CET
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Air (11-inch, Mid 2011) (Technical Specifications)
MacBook Air - model: MacBookAir4,1
1 1.6 GHz Intel Core i5 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en0: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 59
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1366 x 768
System Software: ℹ️
OS X 10.10.2 (14C109) - Time since boot: 0:3:50
Disk Information: ℹ️
APPLE SSD SM128C disk0 : (121,33 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 120.11 GB (46.46 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 120.47 GB Online
USB Information: ℹ️
Apple Inc. FaceTime Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Configuration files: ℹ️
/etc/hosts - Count: 20
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.Ralink.driver.RT2870USBWirelessDriver (4.1.8) [Click for support]
[not loaded] com.marvell.kext.USBGenericPrinterClass (1.0.0) [Click for support]
Startup Items: ℹ️
FanControlDaemon: Path: /Library/StartupItems/FanControlDaemon
Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[failed] com.adobe.CS5ServiceManager.plist [Click for support] [Click for details]
[loaded] com.citrix.AuthManager_Mac.plist [Click for support]
[running] com.citrix.ReceiverHelper.plist [Click for support]
[running] com.citrix.ServiceRecords.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[loaded] com.sonos.smbbump.plist [Click for support]
[loaded] com.virtualock.VirtuaLockHelper.plist [Click for support]
[not loaded] org.eyebeam.SelfControl.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[failed] com.facebook.videochat.[redacted].plist [Click for support] [Click for details]
[running] com.hp.printerAgent.plist [Click for support]
[not loaded] com.macpaw.CleanMyMac.helperTool.plist [Click for support]
[loaded] com.macpaw.CleanMyMac.volumeWatcher.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
[running] com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)
WDSecurityHelper Application (/Applications/WD Security.app/Contents/Resources/WDSecurityHelper.app)
Google Chrome Application Hidden (/Applications/Google Chrome.app)
Internet Plug-ins: ℹ️
Flip4Mac WMV Plugin: Version: 3.1.0.24 - SDK 10.8 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 10.1.1 [Click for support]
Default Browser: Version: 600 - SDK 10.10
QuickTime Plugin: Version: 7.7.3
CitrixICAClientPlugIn: Version: 11.8.2 - SDK 10.7 [Click for support]
SharePointBrowserPlugin: Version: 14.1.3 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.20125.0 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 25 Check version
Safari Extensions: ℹ️
AdBlock
Pin It Button
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Growl [Click for support]
Java [Click for support]
SwitchResX [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 120.11 GB Disk used: 73.65 GB
Destinations:
My Passport [Local]
Total size: 1.00 TB
Total number of backups: 7
Oldest backup: 2013-11-09 23:41:49 +0000
Last backup: 2015-02-21 16:37:24 +0000
Size of backup disk: Excellent
Backup size 1.00 TB > (Disk size 120.11 GB X 3)
Top Processes by CPU: ℹ️
6% WindowServer
1% coconutBattery
0% Google Chrome
0% AppleSpell
0% fontd
Top Processes by Memory: ℹ️
241 MB Safari
133 MB ocspd
128 MB com.apple.WebKit.WebContent
112 MB Google Chrome
86 MB mds_stores
Virtual Memory Information: ℹ️
201 MB Free RAM
1.82 GB Active RAM
1.20 GB Inactive RAM
1.07 GB Wired RAM
1.06 GB Page-ins
41 KB Page-outs
Diagnostics Information: ℹ️
Mar 8, 2015, 11:54:35 AM Self test - passed
Mar 5, 2015, 09:33:23 PM /Users/[redacted]/Library/Logs/DiagnosticReports/iTunes_2015-03-05-213323_[reda cted].crash
Mar 5, 2015, 07:35:39 PM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.Networking_20 15-03-05-193539_[redacted].crashHi Dominic,
Thank you for your help! I did all three things and run etrecheck again. It now shows the following, different things seem to be failing now? Like Kerberos?
Problem description:
EtreCheck version: 2.1.8 (121)
Report generated 8 Mar 2015 12:57:52 CET
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Air (11-inch, Mid 2011) (Technical Specifications)
MacBook Air - model: MacBookAir4,1
1 1.6 GHz Intel Core i5 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en0: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 59
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1366 x 768
System Software: ℹ️
OS X 10.10.2 (14C109) - Time since boot: 0:8:11
Disk Information: ℹ️
APPLE SSD SM128C disk0 : (121,33 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 120.11 GB (46.30 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 120.47 GB Online
USB Information: ℹ️
Apple Inc. FaceTime Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.Ralink.driver.RT2870USBWirelessDriver (4.1.8) [Click for support]
[not loaded] com.marvell.kext.USBGenericPrinterClass (1.0.0) [Click for support]
Problem System Launch Daemons: ℹ️
[failed] com.apple.Kerberos.kdc.plist [Click for details]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[failed] com.adobe.CS5ServiceManager.plist [Click for support] [Click for details]
[loaded] com.citrix.AuthManager_Mac.plist [Click for support]
[running] com.citrix.ReceiverHelper.plist [Click for support]
[running] com.citrix.ServiceRecords.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[loaded] com.barebones.authd.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[loaded] com.sonos.smbbump.plist [Click for support]
[loaded] com.virtualock.VirtuaLockHelper.plist [Click for support]
[not loaded] org.eyebeam.SelfControl.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[failed] com.facebook.videochat.[redacted].plist [Click for support] [Click for details]
[running] com.hp.printerAgent.plist [Click for support]
[not loaded] com.macpaw.CleanMyMac.helperTool.plist [Click for support]
[not loaded] com.macpaw.CleanMyMac.volumeWatcher.plist [Click for support]
[running] com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
None
Internet Plug-ins: ℹ️
Flip4Mac WMV Plugin: Version: 3.1.0.24 - SDK 10.8 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 10.1.1 [Click for support]
Default Browser: Version: 600 - SDK 10.10
QuickTime Plugin: Version: 7.7.3
CitrixICAClientPlugIn: Version: 11.8.2 - SDK 10.7 [Click for support]
SharePointBrowserPlugin: Version: 14.1.3 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.20125.0 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 25 Check version
Safari Extensions: ℹ️
AdBlock
Pin It Button
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Growl [Click for support]
Java [Click for support]
SwitchResX [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 120.11 GB Disk used: 73.81 GB
Destinations:
My Passport [Local]
Total size: 1.00 TB
Total number of backups: 7
Oldest backup: 2013-11-09 23:41:49 +0000
Last backup: 2015-02-21 16:37:24 +0000
Size of backup disk: Excellent
Backup size 1.00 TB > (Disk size 120.11 GB X 3)
Top Processes by CPU: ℹ️
6% WindowServer
0% fontd
0% AppleSpell
0% notifyd
0% net.zeo.space.osx.helper
Top Processes by Memory: ℹ️
249 MB Safari
220 MB com.apple.WebKit.WebContent
116 MB Finder
112 MB mds_stores
69 MB ocspd
Virtual Memory Information: ℹ️
554 MB Free RAM
1.61 GB Active RAM
1.06 GB Inactive RAM
1.07 GB Wired RAM
945 MB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Mar 8, 2015, 12:49:20 PM Self test - passed
Mar 5, 2015, 09:33:23 PM /Users/[redacted]/Library/Logs/DiagnosticReports/iTunes_2015-03-05-213323_[reda cted].crash
Mar 5, 2015, 07:35:39 PM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.Networking_20 15-03-05-193539_[redacted].crash -
My iPod displays black & white battery charge icon and sad iPod face. help!
I plugged my iPod into an older iMac; it froze and had to be restarted.
I restarted it and started listening on shuffle.
It would skip through all of my songs without me pressing any buttons.
I restarted again and it worked fine.
I came home and plugged it into my 10.3.9 iMac and the tracks started skiping and barely playing on iTunes.
I tried to eject it, but it wouldn't...so I unplugged it.
I then restarted it, but after the silver-on-black iMac icon came up, the sad iPod face showed.
So I pluged it back into the computer. It spontaniously restarted when I tried all of the steps of restarting and reinstalling.
Then it just displays a black& white old battery charge icon with a thunder bolt that flickers on the screen now and then.
And continues to restart itself with first the apple icon turning into the sad ipod face and then into the battery charge icon.
I really do not want to restore my iPod. I am hoping to keep my files but at this point, my future is bleak.
This happened last night. They said it might just be my battery so I kept it plugged in for about 10 hours. Nothing.
What can I do?
Please, please help.Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921�
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call. -
I cant seem to get my ipod working even tho I put a new battery in it I keep getting the sad face icon and i cant restart it
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
My iPod touch shows that it is charging but it actually doesn't charge and I've tried to restore/ restart it because the only icon is the charging icon, the one with the battery icon with a bit of red fill and a small lightning icon below it. Can anybody help me and give me solutions before I go to an apple service center?
Place the iPod Touch into DFU mode. This will be similer to what the factory would do to install the iOS onto new iOS devices.
Placing it into DFU mode will allow you to "format" and install the current iOS for that device.
To place your iOS device into DFU mode.
First connect you iOS device to you computer.
Open iTunes if not already open
Now turn off your iOS device using the power swipe.
Press the home and sleep button on your iOS device for 10 seconds.
Release the sleep button but carry on holding down the home button. For another 10 seconds.
Your iOS device should now be on DFU. Click on restore and iTunes will download the lastest iOS for your device.
Hopefully that sorts it if not, you will have to go to a sevice centre or call Apple Care up and get them to collect it and repair it. (replace it) -
Blackberry 9300 Small clock icon and fast battery drain
Hello there! My girlfriend's been having problems with her 9300. A couple of days ago, a small clock icon started appearing whenever she would try to use a menu item on her blackberry, or when she would try and turn off the lock. She also found that the battery would drain signifigantly faster, to the point where a full charge won't last a day.
She has no 3rd party apps installed, and has wireless disabled. Yesterday, we took it to the local store and they replaced the battery. When she's had these problems, she's turned the phone off and removed/reinstalled the battery to no effect.
Thank you for your time.Hi, I had the same problem... I found the solution and the culprit is compression...
Menu >> Option >> Device >> Storage >> Enable Compression...
Disable this and the pain is over... my battery has popped back to normal... -
Ipod touch 4g ios5 showing charged icon while the battery is half charged
i bought my ipod touch 4g a month back from naperville, IL. Since four days while charging, the battery level reaches half and the battery full icon i.e. the plug icon comes up and the ipod stops charging. Kindly help me find the solution of the problem...the ipod is running on the latest iOS5 version. I've tried charging my iPod through wall n pc...
thankyouI found it was album artwork being too big for the 4 gen itouch music app...
use
Sanse Mp3 Art Sizer
http://hcware.110mb.com/mp3art/
to resize the album picture files to 500 max and the problem should be solved.
You will need to run it in the Command Line to change the resize values from the default 250 pixel 80% Quality jpeg.
So...
Run this...
sansemp3artsizer /500/90
which equals 500 pixels and 90 percent quality.
Took 24 hours to get through 20,000 files but it worked and now my itouch doesn't crash.
Of course I shouldn't have had to this this as my old 3rd gen worked fine, as did my even older ipod classic worked fine.... -
Full Charge Icon Frozen 30GB 5th Gen
My Ipod ran out of battery today so I charged it for a couple hours & the little plug icon indicating that it is fully charged showed up. So, I unplugged it and started to play my Ipod. I noticed the plug in the upper corner never went away, nor did it show the battery life. Then a little later I went into a playlist to play a song & the Ipod froze. So, I reset it and it started working again, but the "plug/fully charged" icon was still up in the corner, even after I had been playing it for an hour or so.
Then when I turn my Ipod off, the "plug/fully charged" icon appears and stays on the screen until I turn it on again.
What is going on? And now I just tried to plug it into my computer and it wont recognize my Ipod either will Itunes.. AHHH!!! What a nightmare..! This is the 3rd Ipod I have had.. Do these things ever work for very long.. ?In all honesty, your best bet is to scour the Apple web site and find an older version of iTunes, download it, do a full erase/uninstall of your current version (even get rid of the preferences file), and install the newly-downloaded version of iTunes. The only drawback is that you can't even use your old iTunes Library file, so you have re-establish EVERYTHING.
But at least then you'll be using an older, better version of iTunes. -
When i plug in my ipad to charge its just coming up with a red bar in the recharge icon and not charging.... what does this mean and how can it be fixed... checked all cables, not broken
First make sure you are using the charger that came with the iPad and plug that into a good wall outlet. When the iPad battery is completely drained it may take some time on the charger before the iPad responds. Be patient and let the iPad remain on the charger for at least an hour then reset your device. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. If the iPad restarts let it continue to charge until the battery is at 100%. If the iPad does not restart Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.
-
Alternating blinking Apple icon and low battery indicator
My nano has been displaying an alternating blinking Apple icon and a low battery indicator. I have tried to reset it, but it doesn't change. I have connected it via USB to my computer for several hours, and I have connected it to an AC charger for a couple hours. Still no change.
Any ideas?1. Reset iPad
2. Try another wall socket
3. Try another cable (make sure it's an original Apple cable)
4. Try another charger (make sure it's an original Apple charger)
5. Clean Lightning port with compress air -
Ok, so I plug in my touch 3rd gen and I can't tell if it is really charging. It doesn't seem like it is. I can only see the charging icon sometimes, and then after the icon goes away, the ipod won't respond! I'm not sure what to do. Than I thought the USB port was messed up because it doesn't always work, but I plugged it into a diferent port and it said on the ipod, charging isn't supported with this accessory.
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Forgot passcode or device disabled
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode. -
My Mac automatically updated from firefox 4 to 5 today, and there is no menu bar, nor is it in full screen for there is no full screen icon. I also can't minimize the firefox windows and cannot quit the program or clear browsing history. This is a huge problem. I went to re-download firefox 4 or 5 and it said I was running 3.6 which is not true and impossible. What is going on?
Only options are:
Navigation
Bookmarks
Add-on
Tabs on Top
Customize...
No "Menu Bar" option... I am on Mac
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