No music for my slide shows.

I use Photoshop Elements 12 and Windows 8.1. I prepare a slide shows. When I come to add music I get the message:”Elements Organizer has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available”
I have asked the community over the last ten days but no solutions were provided. I have reinstalled windows just in case. Still without any progress.
Is there anyone who can advise?

This is a copy of the message I left on the website.
Thank you for your advice.
1   I checked my audio inputs and outputs and all drivers are up to date.
I checked the sound video and game controls and the sound blaster needed to
be updated - which I did.   Is this what you meant?
2    I click "add music' at the bottom of the slide slow which takes me to
my folder of mp3 music. But when I tried to add the music I again had the
message I get the message:”Elements Organizer has stopped working. A
problem caused the program to stop working correctly. Windows will close
the program and notify you if a solution is available” the I am not quite
sure what else there is to check. Could I have (or be directed) to more
detailed instructions.   It is not the first time that have added music to
slide shows.
The next part of the message is new
I have bee trying to solve this problem for over two weeks, having contact
Adobe help but still have not seen any progress. I am suspecting, that
despite my having reinstalled the program there could be conflict between
Windows 8.1 and Photoshop 12. I wonder if an upgrade to 13 (which I am
reluctant to do) would solve the issue.
Suz

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What version of Premiere Elements and what computer operating system involved?
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This might help
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Elements: Can't comment since I have never used the software.
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I have used the slide show many times and have always had success with adding music from iTunes easily.
I have recently upgraded with the software update and included in that update was an iTunes update. I also updated the iPhoto recently, since creating the last slide show.
Today I have been trying to create a new slide show and add some music that I added to iTunes specifically for the slide show. All I get is a spinning disk and no response in iPhoto. The computer is not 'frozen' and I can access and use other applications while the disk spins in iPhoto, but iPhoto is stalled. I have had to force quit several times.
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iMovie Help for iPhone
http://help.apple.com/imovie/iphone/2.0/index.html
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