No music from video(mp4)

I'm not able to get any music from my MP4 even though I can hear it when played on my PC. Can anybody advice? Thanks.

You are talking about getting video without the audio?
Quicktime or Quicktime Pro (which iTunes uses) don't convert "muxed" ( muxed means multiplexed where the audio and video are stored on the same track) video files properly. It only plays the video and not the audio.
See:iPod plays video but not audio.
You need a 3rd party converter to convert the file with both audio and video.
See this for help: Guide to converting video for iPod (Mac/Windows).
Be aware that this question will attract the spammers who infect these forums and are trying to sell you something. You don't need to buy anything, and there are many free converters in the link I provided.

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