No music on ipod but in disk mode I can play the files from the ipod

My company now requires our laptops to be encrypted. So we have this Utimaco Safeware stuff installed. Ever since it was installed my ipod no longer can play music. Odd thing is I can put the ipod into enable disk use and the songs are there and I can play them in quicktime. After I disconnnect the ipod the ipod tells me there is no music.

Odd thing is I can put the ipod into enable disk use and the songs are there and I can play them in quicktime. After I disconnnect the ipod the ipod tells me there is no music.
If the files were placed on the iPod outside of iTunes or another iPod manager, the iPod will not recognize them as songs. Those transferred to the iPod through iTunes will not normally be visible as files on it.
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