No New DVRs for Existing Customers

From my recent chat with @VerizonSupport on Twitter:
Hellstorm (me): @VerizonSupport Any chance of getting a DVR upgrade? I heard FIOS is coming out with new DVRs with more storage, new firmware, etc.
Verizon Support: @Hellstorm Hi Brian. Currently, there are no plans to upgrade existing customers. ShawnG
Hellstorm: @VerizonSupport So I can't bring my current DVR to a FIOS location & get a new one?
Hellstorm: @VerizonSupport Why aren't customers supporting FIOS for years entitled to the same DVR as new customers?
Verizon Support: @Hellstorm Unfortunately no.

Bobbo527 wrote:
Verizon is quickly becoming Comcast. They are making the SAME mistakes Comcast did, taking it's current customer base for granted (and treating them like dog excrement). It's this attitiude that Verizon is developing that drove me away from Comcast to begin with. I re-upped last year so I am trapped for another year, but after that if things continue this way I will be an ex-Verizon customer in 2012.
Name one company that doesnt. Every company out there does the same thing. Once they get a customer they forget about them. All specials and new equipment are reserved for "new customers only". Been that way for decades and its not going to change anytime soon. You switch because you are offered a good deal. have it until the contract ends, then have to move to another company to get the "new customer deal" or live with what you have. Most live with what they have because it is too much trouble to go through all the switching.
Or call, try and cancel, then in an effort to keep you they may try and offer you the new customer deal. But you have to be willing to through with the threat and actually cancel.
I did this once with Direct TV about 12 years ago. I told them I would cancel unless they gave me a DVR for free (back when they were charging $500 for a DVR). They were giving them to new customers but told me I didnt qualify. They told me no, thinking I was bluffing. I canceled on the spot. I didnt have service for 3 days, then they called me back and offered me anything I wanted to come back. I got my DVR, a huge discount, and a contract to keep the discount for twice the length of time they were giving it to new customers. But you have to be willing to actually cut off service, and take the chance that they will not offer it to you to make this work.
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Error exists between keyboard and chair.

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