NO ONE can hear me on my bluetooth

so i got the tour... so excited.  and now NO ONE can hear me when i had my bluetooth in.  i called verizon they said i can come into the store and get a new phone cuz i'm within the 30 days.  has anyone been able to fix this or have gotten new phones and it has been fixed?

not sure how i got the kudos on there... that is strange.
i am going tonight to verizon and getting a new phone.  i will see what they have to say about it.

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