No option to enable html email. An issue with the carrier. RIM please help
I am registered as a BIS user with STC ( Saudi Telecome. www.stc.com.sa ). I turned out that data over the air compression is turned off! As a result , I can't enable html email. resending service book , pulling the battery and upgrading OS won't enable the html option on my blackberry bold, as it is a restriction imposed by RIM when over-the-air compression is turned off by the carrier.. I am on thier unlimited package and hence I have no problem in consuming uncompressed large amout of data. Can you please enable this feature!! I hardly see the reason not to.
Regards,
Ali
Message Edited by alialshaikh on 06-04-2009 12:32 PM
mmoussa wrote:
I don't understand why nobody from Support replied to this thread.
Hi and Welcome to the Forums!
The answer is simple -- it's because these forums have nothing to do with your formal support. Rather, these are user-to-user forums where volunteers try to help out other kind souls as best they can. For free, formal support is only available via your carrier...who can escalate into RIM if needed. But these forums only rarely are visited by anyone from RIM...but should never be considered part of the formal support system.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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