No option to select IMAP when setting up new account

Hi All,
I bought an iMac yesterday and am trying to set up my Gmail so I can sync it with my MacBook Pro and my iPad.
Until now, I had IMAP enabled on the Gmail server, but in Mac OS Mail the account was set up as POP. Still, I was getting all my mail on both the MBP and the iPad.
Since adding the iMac, the iPad is still getting everything, but the most of the time only one of the two computers will receive an incoming message.
After researching solutions online, I backed up my Inbox, Drafts and Sent mail folders on both the iMac and the MBP by creating archive folders under "On my Mac".
Then, beginning with the iMac, I deactivated the old Gmail POP account and proceeded to create another mail account, using the same name and email address, expecting to be able to select IMAP as the account type. However, no such option is presented; I am only asked for provider, name, email address and password and it creates another POP account.
How can I create a new IMAP account for my Gmail account? Any help would be much appreciated!

I meant, of course, I spoke too SOON.
This mail issue is extremely frustrating. Even Apple Phone Support was not able to provide a solution that worked.
I am ready to give up on Mavericks and upgrade to Yosemite.

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    Path:                  /Applications/Contacts.app/Contents/MacOS/Contacts
    Identifier:            com.apple.AddressBook
    Version:               9.0 (1563)
    Build Info:            AddressBook_executables-1563000000000000~3
    Code Type:             X86-64 (Native)
    Parent Process:        ??? [1]
    Responsible:           Contacts [1044]
    User ID:               501
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    Report Version:        11
    Anonymous UUID:        6B11190A-4909-0793-97E2-FF325FB29B9C
    Sleep/Wake UUID:       730D3321-56A7-4FAD-89CA-9ECD127BD5A5
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    Time Since Wake:       3800 seconds
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    -->
        __TEXT                 000000010af60000-000000010aff6000 [  600K] r-x/rwx SM=COW  /Applications/Contacts.app/Contents/MacOS/Contacts
    Thread 0:: Dispatch queue: com.apple.main-thread
    0   libsystem_kernel.dylib         0x00007fff89f5a4de mach_msg_trap + 10
    1   libsystem_kernel.dylib         0x00007fff89f5964f mach_msg + 55
    2   com.apple.CoreFoundation       0x00007fff8895fb34 __CFRunLoopServiceMachPort + 212
    3   com.apple.CoreFoundation       0x00007fff8895effb __CFRunLoopRun + 1371
    4   com.apple.CoreFoundation       0x00007fff8895e858 CFRunLoopRunSpecific + 296
    5   com.apple.HIToolbox           0x00007fff8b52faef RunCurrentEventLoopInMode + 235
    6   com.apple.HIToolbox           0x00007fff8b52f86a ReceiveNextEventCommon + 431
    7   com.apple.HIToolbox           0x00007fff8b52f6ab _BlockUntilNextEventMatchingListInModeWithFilter + 71
    8   com.apple.AppKit               0x00007fff869a3f81 _DPSNextEvent + 964
    9   com.apple.AppKit               0x00007fff869a3730 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
    10  com.apple.AppKit               0x00007fff86997593 -[NSApplication run] + 594
    11  com.apple.AppKit               0x00007fff86982a14 NSApplicationMain + 1832
    12  libdyld.dylib                 0x00007fff877a85c9 start + 1
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    1   libdispatch.dylib             0x00007fff8f6efa6a _dispatch_mgr_thread + 52
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    1   libsystem_pthread.dylib       0x00007fff8b87e40d start_wqthread + 13
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    0   libsystem_kernel.dylib         0x00007fff89f5f94a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8b87e40d start_wqthread + 13
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    1   libsystem_dnssd.dylib         0x00007fff8b198c9b handle_query_response + 243
    2   libsystem_dnssd.dylib         0x00007fff8b1971b8 DNSServiceProcessResult + 680
    3   libsystem_info.dylib           0x00007fff8f4c7c1e _mdns_search + 1592
    4   libsystem_info.dylib           0x00007fff8f4db5ec mdns_item_call + 275
    5   libsystem_info.dylib           0x00007fff8f4de082 __si_async_call_block_invoke + 119
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    9   libdispatch.dylib             0x00007fff8f6fdfe4 _dispatch_worker_thread3 + 91
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    11  libsystem_pthread.dylib       0x00007fff8b87e40d start_wqthread + 13
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    0   libsystem_kernel.dylib         0x00007fff89f5f94a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8b87e40d start_wqthread + 13
    Thread 6:
    0   libsystem_kernel.dylib         0x00007fff89f5f94a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8b87e40d start_wqthread + 13
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    0   libsystem_kernel.dylib         0x00007fff89f5f94a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8b87e40d start_wqthread + 13
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    0   libsystem_kernel.dylib         0x00007fff89f5f94a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8b87e40d start_wqthread + 13
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    1   libsystem_pthread.dylib       0x00007fff8b87e40d start_wqthread + 13
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    21  libdispatch.dylib             0x00007fff8f6fdfe4 _dispatch_worker_thread3 + 91
    22  libsystem_pthread.dylib       0x00007fff8b880637 _pthread_wqthread + 729
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    Thread 12:: com.apple.appkit-heartbeat
    0   libsystem_kernel.dylib         0x00007fff89f5f48a __semwait_signal + 10
    1   libsystem_c.dylib             0x00007fff8dbdfe50 usleep + 54
    2   com.apple.AppKit               0x00007fff86bb4763 -[NSUIHeartBeat _heartBeatThread:] + 2376
    3   com.apple.Foundation           0x00007fff8e54a90a __NSThread__main__ + 1345
    4   libsystem_pthread.dylib       0x00007fff8b880268 _pthread_body + 131
    5   libsystem_pthread.dylib       0x00007fff8b8801e5 _pthread_start + 176
    6   libsystem_pthread.dylib       0x00007fff8b87e41d thread_start + 13
    Thread 13:
    0   libsystem_kernel.dylib         0x00007fff89f5a4de mach_msg_trap + 10
    1   libsystem_kernel.dylib         0x00007fff89f5964f mach_msg + 55
    2   com.apple.CoreFoundation       0x00007fff8895fb34 __CFRunLoopServiceMachPort + 212
    3   com.apple.CoreFoundation       0x00007fff8895effb __CFRunLoopRun + 1371
    4   com.apple.CoreFoundation       0x00007fff8895e858 CFRunLoopRunSpecific + 296
    5   com.apple.AppKit               0x00007fff86b0733b _NSEventThread + 137
    6   libsystem_pthread.dylib       0x00007fff8b880268 _pthread_body + 131
    7   libsystem_pthread.dylib       0x00007fff8b8801e5 _pthread_start + 176
    8   libsystem_pthread.dylib       0x00007fff8b87e41d thread_start + 13
    Thread 14:
    0   libsystem_kernel.dylib         0x00007fff89f5f94a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8b87e40d start_wqthread + 13
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    Thread 4 crashed with X86 Thread State (64-bit):
      rax: 0x000000000000000f  rbx: 0x0000000000000001  rcx: 0xffffffffffffffff  rdx: 0x0000000000000000
      rdi: 0x0000000000000000  rsi: 0x000000010c8d35a0  rbp: 0x000000010c8d3550  rsp: 0x000000010c8d34a0
       r8: 0x000000010c8d35a0   r9: 0x0000000000000001  r10: 0x0000000000000000  r11: 0x0000000000000282
      r12: 0x0000000000000001  r13: 0x000000010c8d35a0  r14: 0x000000010c8d3c20  r15: 0x0000000000000000
      rip: 0x00007fff8f4c93eb  rfl: 0x0000000000010246  cr2: 0x0000000000000010
    Logical CPU:     2
    Error Code:      0x00000004
    Trap Number:     14
    Binary Images:
           0x10af60000 -        0x10aff5ff7  com.apple.AddressBook (9.0 - 1563) <43ED8AE2-B513-3578-B2C8-FD88685D658B> /Applications/Contacts.app/Contents/MacOS/Contacts
           0x10dbc7000 -        0x10dbc8fff  com.apple.AddressBook.LocalSourceBundle (9.0 - 1563) <DD762837-D59A-3603-84A1-86FB30043334> /System/Library/Address Book Plug-Ins/LocalSource.sourcebundle/Contents/MacOS/LocalSource
           0x10e749000 -        0x10e74dff7  com.apple.DirectoryServicesSource (9.0 - 1563) <05E74164-B969-385E-A5DB-162055C6C90F> /System/Library/Address Book Plug-Ins/DirectoryServices.sourcebundle/Contents/MacOS/DirectoryServices
           0x10e753000 -        0x10e755fff  com.apple.addressbook.POIPlugin (9.0 - 1563) <319B0E57-ACD3-387C-BB49-813B8EC94314> /System/Library/Address Book Plug-Ins/POIPlugin.sourcebundle/Contents/MacOS/POIPlugin
           0x10e75b000 -        0x10e7a9fff  com.apple.AddressBook.CardDAVPlugin (10.9 - 451) <572F0C80-B344-3C44-8EB7-DF0BD0CCE739> /System/Library/Address Book Plug-Ins/CardDAVPlugin.sourcebundle/Contents/MacOS/CardDAVPlugin
           0x10f2bc000 -        0x10f2bcfef +cl_kernels (???) <45F3041C-2FA3-4760-8415-467DB8956AC8> cl_kernels
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           0x111d43000 -        0x111d43ffe +cl_kernels (???) <DD3CB9A9-1EFA-4B54-9CD9-2991E0BCED29> cl_kernels
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        0x7fff6b6b0000 -     0x7fff6b6e6837  dyld (353.2.1) <65DCCB06-339C-3E25-9702-600A28291D0E> /usr/lib/dyld
        0x7fff84fc8000 -     0x7fff84fcdff7  com.apple.MediaAccessibility (1.0 - 61) <00A3E0B6-79AC-387E-B282-AADFBD5722F6> /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessi bility
        0x7fff84fdd000 -     0x7fff84febfff  com.apple.AddressBook.ContactsFoundation (9.0 - 1563) <CCAB74BF-947C-384D-B4C8-E2118145555B> /System/Library/PrivateFrameworks/ContactsFoundation.framework/Versions/A/Conta ctsFoundation
        0x7fff85572000 -     0x7fff85666fff  libFontParser.dylib (134.1) <EA8452DB-9221-3608-95BF-496F58106313> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
        0x7fff85fc0000 -     0x7fff85fc9ff7  libsystem_notify.dylib (133.1.1) <61147800-F320-3DAA-850C-BADF33855F29> /usr/lib/system/libsystem_notify.dylib
        0x7fff85fca000 -     0x7fff85fe4ff3  com.apple.Ubiquity (1.3 - 313) <DF56A657-CC6E-3BE2-86A0-71F07127724C> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
        0x7fff85fe5000 -     0x7fff86009ff7  com.apple.quartzfilters (1.10.0 - 1.10.0) <1AE50F4A-0098-34E7-B24D-DF7CB94073CE> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
        0x7fff8600a000 -     0x7fff86325fcf  com.apple.vImage (8.0 - 8.0) <1183FE6A-FDB6-3B3B-928D-50C7909F2308> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
        0x7fff86326000 -     0x7fff8632dfff  libCGCMS.A.dylib (775.16) <8A173E74-7123-35F1-B160-853528C144ED> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib
        0x7fff8635c000 -     0x7fff86378fff  com.apple.GenerationalStorage (2.0 - 209.11) <9FF8DD11-25FB-3047-A5BF-9415339B3EEC> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
        0x7fff86391000 -     0x7fff8639cff7  libkxld.dylib (2782.10.72) <68E07A32-28F5-3FBB-9D74-00B4F53C2FD4> /usr/lib/system/libkxld.dylib
        0x7fff8639d000 -     0x7fff863ebfff  com.apple.ExchangeWebServices (5.0 - 213) <BB96875F-981D-3787-B450-A294F6D0A6A6> /System/Library/PrivateFrameworks/ExchangeWebServices.framework/Versions/A/Exch angeWebServices
        0x7fff863ec000 -     0x7fff864fafff  com.apple.desktopservices (1.9.2 - 1.9.2) <8670FD3B-8A5B-3D84-B21E-DF21140545A2> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
        0x7fff8650a000 -     0x7fff86535fff  libc++abi.dylib (125) <88A22A0F-87C6-3002-BFBA-AC0F2808B8B9> /usr/lib/libc++abi.dylib
        0x7fff86536000 -     0x7fff86583fff  com.apple.ImageCaptureCore (6.0 - 6.0) <C2DED299-7E2B-3501-9FD6-74892A7484B3> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
        0x7fff865a9000 -     0x7fff865c3ff7  com.apple.Kerberos (3.0 - 1) <7760E0C2-A222-3709-B2A6-B692D900CEB1> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
        0x7fff865c4000 -     0x7fff86638fff  com.apple.ShareKit (1.0 - 323) <92C947CC-FD6B-39D4-919D-9ABD7701384C> /System/Library/PrivateFrameworks/ShareKit.framework/Versions/A/ShareKit
        0x7fff86639000 -     0x7fff86646fff  com.apple.SpeechRecognitionCore (2.0.32 - 2.0.32) <87F0C88D-502D-3217-8B4A-8388288568BA> /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/Sp eechRecognitionCore
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        0x7fff8fd0b000 -     0x7fff8fd0dffb  libCGXType.A.dylib (775.16) <B2DC78CA-179F-39A7-8D0B-873DC0ACFE96> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXTy pe.A.dylib
        0x7fff8fd0e000 -     0x7fff8fd3dfff  com.apple.securityinterface (10.0 - 55058) <21F38170-2D3D-3FA2-B0EC-379482AFA5E4> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
        0x7fff8fd3e000 -     0x7fff8fd48fff  com.apple.IntlPreferences (2.0 - 150.1) <C62C6F4F-38B9-340B-82A6-1F82AFE1D724> /System/Library/PrivateFrameworks/IntlPreferences.framework/Versions/A/IntlPref erences
        0x7fff8fd5e000 -     0x7fff8fdecff7  com.apple.CorePDF (4.0 - 4) <9CD7EC6D-3593-3D60-B04F-75F612CCB99A> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
        0x7fff8fded000 -     0x7fff8fe15ffb  libRIP.A.dylib (775.16) <7711F7A7-1813-3024-AE42-75CA7C5422B7> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib
        0x7fff8fe16000 -     0x7fff8fe2fff7  com.apple.CFOpenDirectory (10.10 - 187) <0F9747EF-12A3-3694-984D-0B8352CA6C0F> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
        0x7fff8fe4a000 -     0x7fff8fe76fff  libsandbox.1.dylib (358.1.1) <BA84BDAF-2C59-3CED-8970-9FB029BD7442> /usr/lib/libsandbox.1.dylib
        0x7fff8fed7000 -     0x7fff90009ff7  com.apple.MediaControlSender (2.0 - 215.15) <454420EB-E6FE-3074-8D58-67471E1D61E5> /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/Media ControlSender
        0x7fff9003b000 -     0x7fff900d1ffb  com.apple.CoreMedia (1.0 - 1562.107) <FE18102D-8D7A-3500-A400-747AA8C0B3D0> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
        0x7fff900d2000 -     0x7fff900d9fff  com.apple.NetFS (6.0 - 4.0) <1581D25F-CC07-39B0-90E8-5D4F3CF84EBA> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
        0x7fff900da000 -     0x7fff900f4ff7  libextension.dylib (55.1) <6D0CF094-85E8-3F5B-A3F1-25ECF60F80D9> /usr/lib/libextension.dylib
        0x7fff900f5000 -     0x7fff903c4ff3  com.apple.CoreImage (10.0.33) <6E3DDA29-718B-3BDB-BFAF-F8C201BF93A4> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
        0x7fff90435000 -     0x7fff9043bfff  libsystem_trace.dylib (72.1.3) <A9E6B7D8-C327-3742-AC54-86C94218B1DF> /usr/lib/system/libsystem_trace.dylib
        0x7fff9043c000 -     0x7fff9043eff7  libquarantine.dylib (76) <DC041627-2D92-361C-BABF-A869A5C72293> /usr/lib/system/libquarantine.dylib
        0x7fff9043f000 -     0x7fff90445ff7  com.apple.XPCService (2.0 - 1) <AA4A5393-1F5D-3465-A417-0414B95DC052> /System/Library/PrivateFrameworks/XPCService.framework/Versions/A/XPCService
        0x7fff90446000 -     0x7fff9044bff7  libmacho.dylib (862) <126CA2ED-DE91-308F-8881-B9DAEC3C63B6> /usr/lib/system/libmacho.dylib
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        0x7fff90527000 -     0x7fff90557ff3  com.apple.CoreAVCHD (5.7.5 - 5750.4.1) <3E51287C-E97D-3886-BE88-8F6872400876> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
        0x7fff90585000 -     0x7fff905c2ff3  com.apple.bom (14.0 - 193.6) <3CE5593D-DB28-3BFD-943E-6261006FA292> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
        0x7fff905c3000 -     0x7fff90721ffb  com.apple.avfoundation (2.0 - 889.102) <7D2E62AF-CDEA-394C-84B2-656629F00197> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
        0x7fff90722000 -     0x7fff90736ff7  com.apple.MultitouchSupport.framework (262.33.1 - 262.33.1) <62DF9340-01A1-3E12-A604-C90F6361FD9E> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
        0x7fff90744000 -     0x7fff9074fff7  com.apple.DirectoryService.Framework (10.10 - 187) <29F7A48C-D8DD-33EB-B9E3-863DA7DBB421> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
        0x7fff907b7000 -     0x7fff90ff0fe3  com.apple.CoreGraphics (1.600.0 - 775.16) <A7BA30E6-A15F-3E48-9718-3837949A0E2E> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
        0x7fff90ff1000 -     0x7fff90ff2ffb  libremovefile.dylib (35) <3485B5F4-6CE8-3C62-8DFD-8736ED6E8531> /usr/lib/system/libremovefile.dylib
        0x7fff90ff3000 -     0x7fff9100cfff  com.apple.openscripting (1.4 - 162) <80DFF366-B950-3F79-903F-99DA0FFDB570> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
        0x7fff9100d000 -     0x7fff9100dff7  liblaunch.dylib (559.10.3) <DFCDEBDF-8247-3DC7-9879-E7E497DDA4B4> /usr/lib/system/liblaunch.dylib
        0x7fff9104a000 -     0x7fff91066ff7  libsystem_malloc.dylib (53.1.1) <19BCC257-5717-3502-A71F-95D65AFA861B> /usr/lib/system/libsystem_malloc.dylib
        0x7fff91067000 -     0x7fff9132dfff  com.apple.WebKit (10600 - 10600.3.18) <F8E36318-4F4C-348B-B1DE-D4BE035036AD> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
        0x7fff9132e000 -     0x7fff91344ff7  libsystem_asl.dylib (267) <F153AC5B-0542-356E-88C8-20A62CA704E2> /usr/lib/system/libsystem_asl.dylib
        0x7fff91345000 -     0x7fff91437fff  libxml2.2.dylib (26) <B834E7C8-EC3E-3382-BC5A-DA38DC4D720C> /usr/lib/libxml2.2.dylib
        0x7fff9145b000 -     0x7fff9145dfff  com.apple.SecCodeWrapper (4.0 - 238.10.1) <8DAF71DB-C99A-3B72-A639-2C8CBEA84B93> /System/Library/PrivateFrameworks/SecCodeWrapper.framework/Versions/A/SecCodeWr apper
        0x7fff9148c000 -     0x7fff91495ff3  com.apple.CommonAuth (4.0 - 2.0) <BA9F5A09-D200-3D18-9F4A-20C789291A30> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
        0x7fff91496000 -     0x7fff91742fff  com.apple.GeoServices (1.0 - 982.4.10) <8A7FE04A-2785-30E7-A6E2-DC15D170DAF5> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices
        0x7fff91743000 -     0x7fff91c56ff3  com.apple.JavaScriptCore (10600 - 10600.3.13) <C0C3246C-D26F-3440-AC75-81CFFA4F9C91> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
        0x7fff91c57000 -     0x7fff91d3bfff  libcrypto.0.9.8.dylib (52.10.1) <2A2924DE-63FB-37F6-B102-84D69240675B> /usr/lib/libcrypto.0.9.8.dylib
        0x7fff91d3f000 -     0x7fff91d63fef  libJPEG.dylib (1232) <638302B6-369F-3C50-BF63-F8D19C393F47> /System/Library/Frameworks/ImageIO.framework/Versions/A/Re

    Please test after taking each of the following steps. Back up all data before you begin.
    Step 1
    Quit the Contacts or Address Book application if it's running.
    Triple-click anywhere in the line of text below on this page to select it:
    ~/Library/Caches/com.apple.AddressBookSourceSync
    Right-click or control-click the highlighted line and select
              Services ▹ Reveal in Finder (or just Reveal)
    from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash.
    Repeat with this line:
    ~/Library/Containers/com.apple.AddressBook
    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
              Go ▹ Go to Folder...
    from the menu bar and paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
    Step 2
    If you use iCloud, uncheck the box marked Contacts in the iCloud preference pane. Press return to confirm, or click Keep on Mac in the dialog that opens.
    If you synchronize contacts with any other network service, disable that synchronization in the Internet Accounts  preference pane.
    Step 3
    This step applies only if you can launch Contacts. From the list of groups on the left side of the Contacts window, select All On My Mac. If that group doesn't exist or is empty, skip this step. Otherwise, from the menu bar, select
              File ▹ Export... ▹ Contacts Archive...
    Save the exported archive to the Desktop.
    Step 4
    Quit Contacts if it's running. Reveal the following item in the Finder as you did in Step 1:
    ~/Library/Application Support/AddressBook
    If you know when the problem started, and you can restore that folder from an earlier backup without losing any contacts, do so and test. Otherwise, move the folder to the Desktop, leaving the window open for now.
    Step 5
    Launch Contacts. Your contacts and groups will be gone. If you took Step 3, then double-click the file you created in that step and confirm that you want to import from it. Your contacts and groups will reappear.
    Step 6
    If you took Step 2, reverse it. Test. If the issue is resolved, delete the AddressBook folder and the archive file on the Desktop and close the open folder window.
    Otherwise, quit Contacts again and put the AddressBook folder back where it was, overwriting the newer one that will have been created in its place.
    Step 7
    Go back to Step 3, but this time choose Export vCard... from the Export menu. Continue as in Steps 4-6. All contacts should be preserved, but you may lose some metadata such as group membership.

  • When opening a new account for my friend, it keeps saying the security code is wrong when its not this is rediculous he cant even open a account with itunes until we fix this

    when opening a new account for my friend so we can both have itunes accounts on my laptop, it keeps saying im entering the wrong security code,,,,,when i am not what is the problem here can anyone help?!?!?????

    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • HT5312 my last account activate free and when i activate it show my choose None Now this choose don't show to me when i activate new account in app store

    my last account activate free and when i activate it show my choose None Now this choose don't show to me when i activate new account in app store
    please support me and help
    or back me last account
    i'm create new account because i can't remember answer the question and when i'm create my old account in app store i don't write any rescues mail
    please help me
    send my link to rest my old account question and answer in my mail i use it for APPLE ID
    really i need your support
    help my Boss
    to rest my question and answer because i can't use the app store in this time
    you can help me iknow that please
    <E-mails Edited by Host>

    We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your email addresses from your post (it's not a good idea to post personal info on any public forum).
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in the country where you and your iTunes account are to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • "None" is not an option when setting up new iTunes account

    When you google the words, 'itunes without a credit card' the first result is: http://support.apple.com/kb/ht2534 which says that all you have to do is download a free app, then agree to the terms and conditions and choose your country then....
    Select "none" as you payment method.
    I've been looking for a solution for this everywhere and I keep finding conflicting reports, but I can tell you with certainty that "none" is not listed when I try this method.
    So with that in mind, can anyone tell me how to set up an itunes account (for my daughter if that makes a difference) without entering a credit card? I don't want my daughter to be able to spend hundreds of pounds in the app store.
    I am so frustrated by this that I will send £10 paypal to the person who gives me the solution.

    My daughter will have to ask me to gift her apps which means I have the control over the spending.
    You can get her an iTunes gift card or set up an allowance.
    The method that I have described is still useful for people who do not want to associate a credit card with an iTunes account
    The method as shown in the article does that also. And your way the user needs an existing iTunes account with a CC linked to it to gift an app.
    since for 69p they are able to get around that
    The idea is that no CC or money is needed to create an account for free apps (and iTunes artwork).
    I have forwarded a suggestion to the forum hosts and asked them to review the article and add to make sure the user logs out when using an iPhone to create a new account (as is shown for the computer).
    However, glad you got it all sorted!

  • How do I add an iCloud account to my "Messages" if the only options it gives me when I click "Add Account" is Google, Yahoo, and AOL?

    I want to add another I cloud account to my Messages, But when I Click add account, the only options it gives me is Gmail, Yahoo, and AOL. But I have an iCloud.com email. What do I do in this case ?

    Hi rarellano1,
    In order to have an iCloud account available for the Messages application it must first be set up in System Preferences > Internet Accounts. If this is a second (or later) iCloud account, it will not have Messages available. See this article for details -
    OS X Yosemite: Change iCloud feature settings
    Thanks for using Apple Support Communities.
    Sincerely,
    Brett L 

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