No option to shrink a drive in Hyper-V?

I saw a few of the related topics but none really answered my question. Here's the issue: I have a Windows Server 2012 virtual machine Hyper-V with Microsoft Exchange installed on it. Long story short, I made the boot drive way too large, and it won't let
me shrink it now.  In fact, I'm not seeing an option to shrink any of my drives in any of my Hyper-V instances - I'm running Hyper-V instances on Windows Server 2012 and 2008R2. 
What prerequisites are necessary before I get an option to shrink?  If it just happens that all my current drives are unshrinkable (need vhdx, can't convert?), what's a good alternate method, short of deploying a brand new server and decommissioning
the old one?  Is it possible to copy the contents of vhd/x drive onto a new one and then boot off the that?  Downtime is acceptable for this procedure.
----------- Ron E Biggs Network Administrator Entertainment Studios

Hi Ron,
Please check if you enabled "volume shadow copy" on any volume (If it exists , it may occupy some diskspace to affect the shrink size )
Best Regards
Elton Ji
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are trying to better understand customer views on social support experience, so your participation in this
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