No organizer sync after DM 6 update (no error message)

Hi there,
After updating to DM 6 and, at the same time, updating the device software to v5.0.0.1036, I am not able to perform or configure organizer synchronisation any longer. When pressing the "Sync" button, it just says "Select your organizer data". When I try to configure the settings for the sync, a pop up window shows up saying "Operation is in progress, please wait" but it closes within a second or two with no error message - nothing happens.
I am not going to go into how annoying this is and that RIM obviously released a sub-optimal update. Others did that already sufficiently. Let's just try to solve it.
I checked the file "desktop.log" and you can find an error message there that might be the key to a solution.
11:53:58.375|ERROR|1|Rim.Desktop.DesktopChannelWrapper|0|Error retrieving sync config file
System.ArgumentException: The URL cannot be empty.
Parameter name: url
   at System.Xml.XmlTextReaderImpl..ctor(String url, XmlNameTable nt)
   at System.Xml.XmlTextReader..ctor(String url, XmlNameTable nt)
   at System.Xml.XmlDocument.Load(String filename)
I did not find anything helpful on the net on that error message so hopefully someone here in the Forum can help me.
Thanks for any support in advance.

Hi and Welcome to the Forums!
You might try advanced logging to see if anything more helpful shows up:
KB01451How to turn on advanced synchronization logging if a wired synchronization fails
This next suggestion is much more tedious, but it's a complete clean startover with the Desktop Software...if you wish to follow it, then I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported that there are more registry keys to remove than are discussed in that KB...be sure to search your registry for any related to RIM
Others have reported the use of a registry cleansing tool to also be helpful
Still others have reported the use of your original PIM (e.g., Outlook, NOTES, etc.) installation CD, running the "repair" process, to be helpful in some situations
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchronizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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