No out of hours helpline now?

I lost my connection last night (red broadband light i.e. broadband ok but unable to connect). It sorted itself up in the end, and when it came back my speed was 20meg where it had been about 18 before so I guess it was connected with that. But while it wasn't working I was trying to ring support and I couldn't get any further than numbers that told me to ring back at 8am. Is this how it is now? How long has it been like that? Last time I had a problem, which is quite some time ago, I was able to access support at any time.

Using the built-in toolset, no, there's nothing that will really do this automatically as ConfigMgr has no way truly tracking which systems were and were not woken up and then correlating that with successful deployment execution. Not that is couldn't
be made to this with some extra design, development, and coding, but it simply doesn't.
You could though. Based on the compliance of a deployment, you could create a collection of systems where the deployment hasn't run (dynamic based on the compliance) and target a simple package (that doesn't do anything) but would trigger ConfigMgr
to send a OWL packet. This deployment would execute every night and the collection would contain systems that have not successfully completed any deployments you wish to push put this way.
Note that if the users aren't logging off at the end of the day though, you've pretty much got the same problems though.
Another way to handle this is to let the users known why going on using something like the PowerShell Deployment Toolkit on CodePlex.
Jason | http://blog.configmgrftw.com | @jasonsandys

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    Using the built-in toolset, no, there's nothing that will really do this automatically as ConfigMgr has no way truly tracking which systems were and were not woken up and then correlating that with successful deployment execution. Not that is couldn't
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    Jason | http://blog.configmgrftw.com | @jasonsandys

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