No Page Displayed in the window (HTML) when a WItem is Executed from Email

Hi Workflow Masters!
I have a problem regarding my Email Notification regarding SWNCONFIG.
When a wokitem received thru Email (Lotus) is Executed, a Window opens and <i>supposedly</i>, the workitem will be displayed. However, there is no page displayed in the window (html) for execution.
I haven't configured yet a Universal Worklist for my SWNCONFIG. Am I right that I have to configure a UWL or is there any other option where a workitem is Displayed and could be executed?
Please send me a link about UWL or other solution.
We are on Ecc6 and I used SWNCONFIG for the extended notification thru SWN_SELSEN report.
Please share some words on my issue.
Thanks for the help.

Well, the UWL is not 100% necessary.
But let's start from basics. This all depends on what kind of application is supposed to open, when you click the item. What happens if you click the item in Business Workplace? Is there some web based application (web dynpro?), or is there just a normal SAP transaction?
In the extended notification configuration you can define that "where" the application should start. For example if you have a web dynpro application, you can define the host of web dynpro in SWNCONFIG (I think that it was in the general settings). Or if it is a transaction, you could open the transaction in webgui.
Another option is that you remove the links from the mail (if you don't get them working). This is also possible, just configure it in SWNCONFIG or SWNADMIN. For example you can modify the text of the mail to "You have new work items in Business workplace, please go there and process the items...", and no links in mail. => The users are just informed to process their items, but they cannot do it directly from the mail. Of course this is not that cool...

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No Page Displayed in the window (HTML) when a WItem is Executed from Email

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