"No pages updated" error message with v11.1.2.1.x SmartView

All,
One of our users with v11.1.2.1.00 (build 271) of SmartView has a workbook with a number of worksheets set up to retrieve from a v9.3.x HFM application.
Upon connecting his workbook (note that the workbook in question has some external links which I chose NOT to update\refresh) to the v9.x HFM application in MS Excel 2003 SP3, the user selects Smart View > Data > Refresh All Worksheets and a error dialog box with the "No pages updated" message gets displayed. Upon clicking on the [OK] button on the error dialog box in question, SmartView still cycles through all worksheets in the workbook and refreshes them one at a time without any further error\warning\other messages.
In an attempt to narrow down what worksheet(s) cause(s) this error message, I have tried to refresh each worksheet individually (ie, cycling through each worksheet and selecting Smart View > Refresh against each of them) and they all worked fine.
As this message is appearing in an error dialog box, the user is reluctant to have his PC upgraded to v11.1.2.1.00 (Build 271) SmartView on the basis that there must be something wrong with the add-in, etc.
I have searched the Oracle KB and the SmartView forum for this error message but in vain.
I was wondering if anyone had encountered this error message and whether they had the opportunity to resolve it and how.
Thanks in advance,
JBM

Try pressing the "esc" key when you get the error message.
If that doesn't work try trashing the preferences like this:-
http://www.fcpbook.com/Misc1.html
Is this the first time you have tried to open FCE or has it worked OK in the past?
Ian.

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