No paper error

My brand new HP Envy 5530 keeps telling me there is no paper when I try to print an alignment page or any other document. I've loaded paper, and it is rotating through the printer, but during the process the paper stops moving and then the error message pops up. When I press the X the paper continues to move forward. It's not a jam, it's not the rollers, and I've tried all the supposed fixes.
What can be done

Hi @Steve90,
Thank you for visiting the HP Support Forums! I understand your new Envy 5530 keeps giving you an 'Out of Paper' error message. You have tried the troubleshooting recommendations listed here: An 'Out of Paper' Message Displays on the Control Panel and the Printer Does Not Pick Up Paper, with no success.
I suggest calling our technical support at 800-474-6836 as the printer would still be in warranty. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I hope this helps!
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Reference
To access other available functions, use the mode buttons or the MENU button.
This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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Hi...
I believe you already done all the TS and its a hardware problem..
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Although I am working on behalf of HP, I am speaking for myself and not for HP.
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You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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photosmart cc334-64001 my94uf911h
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Thank You

HI
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Select the correct paper size from the Paper Size drop-down list.
Load paper both in main tray and also the photo tray.
If the issue please revert for more clarification.
Regards
Mugu
---- If my answer was helpful please click the "Kudos" star.
If your problem is solved please click the "Accept as Solution" button ---->
Though I work for HP the post are of my own

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http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02033226&tmp_task=solveCategory&lc=en&dlc=en&cc...
Dave M.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution.
I am an HP employee.

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HI CFox,
Here is the link to the support document for paper jams for your printer. This is the most comprehensive document for paper jams on your printer. Let us know if this works for you or not.
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
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Welcome to the HP Support Forum.
I understand your HP Photosmart 7510 e-All-in-One Printer is displaying a recurring 'out of paper' error. I would like to assist you with this. I have located an article from HP that might help. Click here and work your way through the recommended solutions. Please let me know the result of your troubleshooting by responding to this post. Thank you for posting in the HP Support Forum. Have a great day!

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