No phone dial tone, anyone calling us gets the eng...

Below is an e-mail message I posted to the forum moderation team at the e-mail address listed on other postsed messages.
I got a message back saying the mailbox is not monitored. However, I was given an incident number and was told to register on the forum?????
"Hi,
I currently can not make any calls as I have no dial tone when I pick up the handset.
Anyone calling in gets an engaged tone.
The telephone handset display says 'line already in use' when I try to make a call.
The forum posts suggest disconnecting extension boxes, etc
I have tried disconnecting 'redundant' extension boxes in kitchen & bedroom, leaving one extension in hall connected to a very old looking BT Main Box. I've looked on line and it looks nothing like the newer ones (1980's onwards?) with face plates on the lower half. Therefore, I don't think our box will have a test socket inside it.
Our BT Broadband still works but it is VERY slow!!
Can you offer any advice?
I spoke to a call centre before I went on holiday and could not make myself heard properly as the guy just wanted to send an engineer and charge me for it.
I bought a new telephone yesterday thinking that maybe the recent storms had caused the problem to the existing handset. I installed the new handsets last night and left them to charge but this morning I still have the same problems.
Considering that my land line is out of action, please call me on 07976-xxxxxx or e-mail me by return.
I have erased some of the personal details from the text above.
The new incident number is ***********
Can anyone give any assistance? I have two new pairs of handsets and nothing is working.
Thanks,
Ian

Hi Gainsbro_Miller
I've edited your post to remove your account info and reference numbers as this is public forum and you should keep this information secure.  
It sounds like you will need an engineers visit if you've ruled out the extensions and phones. I can arrange this for you if you use the 'contact the mods' link in my forum profile to send in your details. The link is only available upon invite so this is why your first email was bounced as that address is no longer used. You can find the link by clicking on my username.
Also the engineer possible charges advice was correct but this is only if the fault is found to be with your own wiring or equipment. For more info on this check out this link when and engineer will raise a charge
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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