No Phone for over a week

My phoneline and associated broadband stopped working over a week ago, I registered the issue with BT, was given a fault number, was advised that the fault was at the exchange and that it would be fixed before 9pm last night ( 7 days after repoting the fault ! )
So I wait patiently until 9pm last night having had no service for a week and no further updates and yes, you've guessed it - nothing happened.... still no phone service.
I rang the customer service team ( 0330 123 4151 ) this morning and after 45 minutes I am told that there is no update, and that they will write to me tomorrow night to give an update. ( Please note two further days to give an update not commit to fixing the fault ). I asked that my issue be escalated and be advised of the complaints procedure but the advisor couldn't help me further
I may sound a bit of a megalomaniac but after failed promises and more than a week without a phone or broadband I'm not interested in updates and I expect EVERYONE in BT to stop what they're doing and fix my phone now.
I really need to escalate this to get someone in BT interested in helping me, can anyone point me in the right direction ?

what does is say here for your exchange http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/
this is a customer help customer forum as it says at the top and your posts do not go to BT
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Hi,
I've had NO phone or broadband for over 4 weeks and no useful information as to when this will be fixed.
I'm hoping someone could provide me with and alternative contact number to the 0800 800 151/0330 123 4151 one, where I can speak to someone who is willing to actually help me and not just quote the false information that has been presented to them.
I reported my fault on Friday 12th December 2014 and the online fault details page still shows an estimated repair date of Wednesday 17th December 2014.
Being reported on a Friday it wasn't until the Monday 15th that an engineer turned up, spent all day investigating the fault to say that it was a network fault but that the engineers needed to get into a manhole in the middle of the street and this would require traffic lights and someone who be in touch with an update.
No update received so I called and was told it took 5 days to arrange traffic management so engineers would be dealing 23rd/24th December.
Needless to say the deadline passed no engineers no phone. Next call on the 29th told engineers would be dealing 31st December or 2nd January. Seems to be a pattern developing here.
Called again, told traffice management was still to be sorted (thought this only took 5 days, what were the engineers doing 23rd/24th December or 31st December or 2nd January??????). Told engineers would be dealing 9th January.
Surprise, surprise no engineers no fix one falsehood after another.
Used chat this time only to be told "don't know why you were told engineers would be dealing on the 9th January, traffic management is still to be arranged.
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Conversations just go round and round with no one willing to take owership of this fault and get it resolved.#
To add further insult both the engineer who visited back on the 16th December and at least one of the numerous people I have spoken to on the phone had said that there are several household impacted by this fault.
Knowing that I would have expected a bit more urgency.
Mobile service is poor at my home location and I have elderly parents who need to be able to contact me and my land line is essential for this. Hotspots are very weak and I'm lucky if I can connect for a few minutes at a time, and if other household members want to connect at the same time then there is no chance.
Very disappointing.

Only people on forum that can help are the forum mods who are BT employees. They will post a contact us link.
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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Hi! The version is OS X 10 8 5...not sure what that means lol but it makes a difference obviously!
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From: Anubha Goel <[email protected]>
To: rubyrose1950 <[email protected]>
Sent: Sunday, April 26, 2015 10:42 PM
Subject: You have been mentioned by Anubha Goel in Re: Adobe Reader Updater has been 'downloading' for over a week now...it is preventing me from signing out and closing my mini Mac, can't close down. The window will not close ever, just keeps spinning around...help! in Adobe Community
|
You have been mentioned
by Anubha Goel in Re: Adobe Reader Updater has been 'downloading' for over a week now...it is preventing me from signing out and closing my mini Mac, can't close down. The window will not close ever, just keeps spinning around...help! in Adobe Community - View Anubha Goel's reference to you Hey rubyrose1950, Could you please let me know what version of OS are you working on.You might try uninstalling Reader and install it again from the below mentioned link:Adobe Acrobat Reader DC Install for all versions Let me know how it goes. Regards,Anubha
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Illustrator has not been responding for over a week, I can't open or force quit it. I've already uninstalled, reinstalled, and deleted the preferences folder, but the icon in my dock seems corrupt and is causing the program to not respond and I can't dele

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