No phone icon to answer incoming calls with text message

I have a brand new iPhone 5 with iOS 6.1.4.
When I have an incoming call, I do not get the small telephone icon on the bottom right of the screen, so I have no access to options such as answer with text message. What can be done to activate this?

You search your iPhone for the Phone app and put it back there.
Or tap in Settings > General > Reset > Reset Home Screen layout button

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    017151: Apr  3 07:33:11.089 UTC: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
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    Max-Forwards: 9
    Content-Length: 0
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    1. Downgrade or upgrade your CUBE IOS. Something is not quite right with this behaviour
    2. Send your full sh run
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