No Phone Number for a reason

May 10th 2015. My Skype started having this problem a day ago. When I open the Skype application and click to call a friend (whose status is online or away) the call just says it is "Connecting" for about 30-45 seconds. Then the call stops/drops and says "Call error-Leave a message?" Skype doesn't ring or make any sound during this time, which is unusual when calling someone. Anyways, I used the tech support for this problem, and the first rep directed me to the confusing FAQ page and had me completely uninstall and reinstall skype and restart my computer (which I already did, but apparently not thoroughly enough). Then the second rep Francis O, who i called upon restarting my computer and still having the issue persist, was absolutely as rude as one can be over text. I explained to the rep that I had just been on text support and that I had trouble with Skype to Skype calling and I kept getting error messages. The rep then asked to take remote control of my computer to help solve the problem. I agreed and we continued. However upon opening the remote control chat log (different from the skype tech support chat log) she asked what my problem was again, which was irritating since I am not just talking, but typing all of this in and repeating what I had typed three times now! This is when I started wondering why Skype refuses to get a customer service number. Anyway, I typed that I already told her and then explained again. She, then irritated, continued to be of no help. She had me call a Test skype person which worked. But my calls still didn't work and she then blamed it on my friends not answering my call. Which Francis O said twice that "it seems like they aren't answering your calls". She then blamed it on the fact that I was calling a contact that was "Away" instead of "online" which is probably the dumbest thing I have ever heard, although earlier she asked me if I was calling a contact who wasn't my friend on Skype. I extremely frustrated said "Okay, thanks I'm done" to which she replied okay, thanks or something similar. I don't understand why in the world she wouldn't continue to try and solve the problem since I was clearly frustrated, so I then told her she was of no help at all and disconnected her from my computer. She was the most unhelpful, ignorant representative I have ever talked to. I still have the problem and am looking for another video chat application so I can speak with friends and family abroad. There has to be some number or manager or something for all the complaints that I have and that I see in these community comment sections. It is absolutely ridiculous to have invisible reps who you can only text, and who don't seem very capable or knowledgable. I am warning people not to abandon skype, but if you have any money or technical issue, be prepared to just give up and move on. You're wasting your time.

Oh - funny thing.....it only does it on my profile, and not either one of the other two profiles on this computer.

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