No phone reception and SIM locked

Hi,
I reset my new iPhone 4s and when I turned the phone back on it asked for a PIN to unlock the SIM. I hadn't set up a SIM PIN as yet (not that I can recall, anyway) so now I can't make calls. In the top left-hand corner of the screen it says "SOS only" or "Locked SIM".
The reason I reset the phone was to try to get the "Cellular Data Network" tab to show up on the network settings at Settings/General/Network as the only internet connection I had been able to get is via Wi-Fi.
So now I have no phone connection as well as no data connection - which is annoying.
I am with Virgin Australia and have contacted their support line them but they are unable to help and have given me the Apple support number but noone is there as it's now after hours.
Can anyone help? I have tried turning off the Wi-Fi connection, then turning the phone off, taking the SIM out and then reinstalling it and powering up again. I've also synced the phone via iTunes but nothing has helped as it keeps asking for the SIM PIN.

Some carriers provide SIM cards with a default SIM PIN already enabled, & required. Don't know if your carrier requires such, but this is not uncommon. Your carrier should be able to provide you with a default sim pin, if not they can certainly provide you with a PUK code. Call your carrier again & hopefully you'll talk to someone who knows what they're doing. Tell them you need the default sim pin or PUK code. Either that, or you'll have to get a new sim. If you enter the wrong code too many times, it will permanently disable the sim.

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If you are having issues with a PIN locked SIM card, you may need to see this article for more information regarding SIM PIN usage:
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http://support.apple.com/kb/ht1316
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sylo18 wrote:
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PLEASE HELP AND THANK YOU

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No phone reception and SIM locked

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