NO PHONE SERVICE AGAIN!

I have lived at the same address for 14 years.  The main telephone box for my address is a block away and has an extensive history of getting water in it from storms.
I have talked with many telephone service people who come out and tell me about it. They have all said that it is very difficult to find a good "pair".  Many have told me that the box needs to be REPLACED.  My phone has lost dial tone 3 times this past month.  So don't you know that with the hurricane, once again I have lost phone service and only have very sporadic internet.
I am a older, disabled woman who lives by herself. I have no cell phone, no car and I have been sick.
I finally was able to get online to make a repair order on 10/31....and no one will be out until 11/7.
THIS IS UNACCEPTABLE!!  ESPECIALLY WHEN THEY WERE OUT FOR REPAIR A WEEK AND 1/2 BEFORE (WHICH I HAD WAITED A WEEK FOR!)
As you can imagine....I am really hating Verizon about now.
Do NOT send another tech out here that tells me he can't find "a pair".....REPLACE THE DARN BOX!
REALLY THE WORST CUSTOMER SERVICE!

We sent you a message on our private support board to assist you and we did not receive a response.  Please repost the issue if you are still experiencing a problem so that we may assist you.  Tonya C.

Similar Messages

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    mama2 wrote:
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    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
    Please keep all correspondence regarding your issue in the private support portal.

  • Jabber for iPhone & iPad too long to connect to "Phone Services"

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        Hello KeyGroupGJ!
    Wow, Im sorry for all the issues you have had with the Home Phone Connect service! I'd really like to assist you. You mentioned that there is no number to call to get this straightened out. No worries, there is no need to call us, since I can reach out to you. Please send me a direct message with your name, your mobile number, and a good contact number for you. I'll be happy to assist you!
    Christina B
    VZW Support
    Follow us on Twitter @VZWSupport

  • Phone service disconnected

    2/1/2013 After a long battle to get my phone service back after being ported out to Metro PCS.  I received a bill from Verizon for $135.11 , I called Verizon to make sure the amount was correct since I did not have phone service from 12/3/2013 to 12/30/2013.  Representative stated that I did not have a balance on my account.  So I received another bill from Verizon and it stated it was the final notice. I called Verizon again twice checked on the automated line as well as with a representative, checked on line and was told again that I did not have a balance and to disregard the bill.  Well on 2/1/2014 my service was disconnected.  I contacted Verizon right away and ended up with a Mrs Davis who told me she would look into it, she called me the next day stating that she was still working on it . It has been a week and I have received another bill for services previous balance of $135.11  and new charges for 1/28 to 2/27. I do not have a problem paying the bill, I just want to make sure that I was not charged for the time I did not have services. No one is willing to give me information regarding that balance.

    Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
    To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

  • No Phone Service - Internet and TV Work

    It's been 36 hours now and my FiOS Phone Service is still not working.  I called customer service more times than I can count and they haven't been able to do anything.  Nor have they called back when they promised to.  I finally got a tehcnician out here to make a service call.
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    Hi web_lansdale,
    Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases". There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

  • No phone service, etc,+++

    We have not had phone service since the storm.  One TV can only be used with the + button on the remote (No program Name) another TV has no sound at times and other times the show is in another language.  We experienced no TV, internet and phone service last month for two weekends up until Wednesday.  I was not pleased with the customer service then.  When we tried  to call on a cell phone we got no answer or was put on hold for a long period of time.  We had to get someone else to report our problem for us.   Here we are again this time no phone since Saturday,  etc. I tried to contact Verizon online but no luck.   It is very very very frustrating!!!!! 

    We sent you a message on our private support board to assist you  and we did not receive a response.  Please repost the issue if you are still experiencing a problem so that we may assist you.  Tonya C.

  • PHONE SERVICE FOR SPECIAL NEED CUSTOMER - YOU NEVER SHOWED????

    We have been able to maintain my brother-in-law in an independent setting for most of his 59 years of life. Beyond his diabetes, cognitive delays and heart disease, he also struggles with the residual effects of schizophrenia and an awareness that he his different from other people. Recently, we had to move him into a new apartment and he needed land line phone service. We were not thrilled that we would have to wait more than 3-weeks to get an appointment - even after we explained he has medical needs - but we put as many supports as we could around him (needless to say, he forgets to charge his cell  phone, but the walkie-talkies worked ok). 
    THEN the day of our appointment arrives - AND NO VERIZON??? We waited from1-5pm, taking time off work... and no technician showed. When we called to ask the status of our appointment, we were told that the appointment was on the computer but no notes as to why  no one came. We were told we could Verizon could come the net day (which would be today , as I write) but it would be any time between 8am-5pm.
    Why is this ok? Where is the customer service, the care? Why do I now have to wait from 8-5 for another technician - when we should ahve been put first on someone's list? I know we are not getting FIOS but...
    I am venting here because there seems to be no customer concern hotline or email and I do not think this should get lost in the shuffle. Phone service for my brother-in-law is essential and vital to his wellbeing and abilitty to continue to function safely within the community. How can I recommend and respect your commitment to servicing persons with disabilities and special needs if this is my experiences with Verizon?

    I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
    eocb wrote:
    AND - 
    No one showed again today... When I called this afteroon to follow up if anyone was going to show - I was told, "No one is coming - Can't get you another appointment until the 23rd - and that's expedited" WHAT???? But my appointment was for YESTERDAY??? YOU DIDN'T SHOW UP. Why do I need a new 'expedited' appointment? AND, where was my phone call that you were NOT coming?
    Verizon - please... explain this customer careappraoch? especially for someone that needs the phone service for his safety and well being. We ONLY needed the phone turned on - This is appalling and should NEVER have happened. 
    Shame on you, Verizon. 

  • No phone service for more than six weeks !!! Portl...

    My phone edited by mod stopped working on the evening of Feb. 24th. I reported the problem the next morning and was told that it would be fixed within three days. The problem turned out to be at the local exchange and new cabling was required to resolve the problem. This required local traffic control which was scheduled to be in place on March 10th. March 10th came and went and I was told that the engineers installing the cable were not updating the engineers who were supposed to configure the phone service once the new cable was in place. At no point was I given an estimate of when I might expect my service might be restored. I finally got an update on March 27th which said the traffic control would be in place on March 31st to install the required cabling. A further update said my phone should be working on April 2nd. On April 6th with my phone still not working I received an update saying that the engineers who going to install the cabling required traffic lights which weren't available until this coming Saturday, April 11th. Now I'm hoping against hope that the cabling might be installed this Saturday and I might receive an update of when I can expect my phone to be working again. Then I can hope that that update might actually be acurate and I might actually have phone service. I really have a hard time seeing why in over six weeks time no one at BT can give me an accurate estimate of when my phone service can be restored. I have no luck at all getting any useful information by calling BT on the usual line (0800 800 151) since all I'm told is that my problem will be updated soon. Any help or actual, useful information would be very much appreciated. Failing that, I guess I have to wait until week 8 of no service and try my luck with the communications ombudsman. 

    Once the Forum Mods have read your post they will post an invite here, once you reply to them they will take personal ownership of the problem until resolved.
    Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help.
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    They will contact you personally by email or phone.
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  • No Service (Again).

    I reside in Charlotte NC and am ONLY able to call the VZW toll free customer service number (can't get through doing *611) and cannot receive any incoming calls. I am able to text a fellow iPhone VZW customer with no problems. Customer service stated this is an issue in SC but I want to know if anyone in NC is having this problem? This is the second time I have been without service on my phone in recent weeks.

    I finally got service again after being without it for approximately 2 hours. The problem I had this time is different than the problem I had the first time per information I received from Verizon. I had to email family to let them know I was ok since I have no landline as an alternative form of communication. The ONLY number I could call during that 2 hour period was Verizon Wireless's toll free number so I am quite thankful I could at least call them for help.
    Good luck with your service issues. 

  • If i restore to factory settings will I need to set up my phone access again

    If I restore my iphone to factory settings will i need to set up phone access again with the carrier

    No. Restoring your phone does not affect whether your service is active or not.

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