No phone service, etc,+++

We have not had phone service since the storm. One TV can only be used with the + button on the remote (No program Name) another TV has no sound at times and other times the show is in another language. We experienced no TV, internet and phone service last month for two weekends up until Wednesday. I was not pleased with the customer service then. When we tried to call on a cell phone we got no answer or was put on hold for a long period of time. We had to get someone else to report our problem for us. Here we are again this time no phone since Saturday, etc. I tried to contact Verizon online but no luck. It is very very very frustrating!!!!!

We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.

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Can an iphone4 be used on a wifi connection like an iPod touch with out phone service? Apps etc?

If I have an iphone 4 and want to use it w out a cellular phone service is that possible with a wifi connection to use apps and the App Store like an iPod touch is used w a wifi service?

Yes it can be used as an iPod without cellular service but using WiFi when needed. I recommend, however, that you keep your Sim card even after it is no longer active either on the iPhone or stored somewhere, as you would need it to be there if you need to re-activate the iPhone after a restore, should you ever need to do one.

Wireless connectivity no longer available after TWC adds digital phone service

Hi All,
My problem is that my wireless Internet connectivity is no longer available after Time Warner Cable added digital phone service to my existing TV and broadband Internet service.
Prior to having the digital phone service added, my set up was a Motorola Surfboard cable modem connected to my Linksys WRT54G wireless router, with three computers (two Win XP desktops and one Win 7 laptop) wired to the Linksys router. I had wired Internet connectivity on all three computers. Importantly, I could also access the Internet wirelessly from the laptop instead of using a wire.
AFTER having the digital phone service added, my set up is the same except that now an Arris Touchstone Telephony Gateway (TG862G) has replaced the Motorola Surfboard cable modem. I still have wired Internet connectivity on all three computers. However, now I cannot access the Internet wirelessly from the laptop. This is a real problem in that often others in the house need access to the wireless network as well.
I should also mention that (from a wired connection) I cannot access the Linksys router any longer via 192.168.1.1. Now, the Linksys router seems to be "invisible," almost as though it were a pass-through device. I can access the Arris gateway at 192.168.0.1 (for what it's worth), but not the Linksys router.
Also, not sure this is important, but some time ago (when my wireless was working) I had configured the Linksys router so that it wouldn't broadcast the SSID. Through the Win 7 "Network and Sharing Center" I have tried to "manually connect" to my (hidden) wireless network. The message indicates that my hidden network already exists, but I still can't connect to it.
I've seen a few potential remedies involving power cycling the gateway and modem in certain sequences, setting the gateway's NAT mode to Bridged, etc., but nothing has worked so far. Time Warner Cable's only advice is for me to purchase (yet) another service so that the gateway can provide the wireless access, but I since my Linksys router worked before I'd rather stick with that method (and avoid yet another charge).
I would be very grateful for any help you could provide for this problem.
Thanks in advance.

1. Don't hide your SSIDs
http://www.howtogeek.com/howto/28653/debunking-myths-is-hiding-your-wireless-ssid-really-more-secure...
2. I assume the Arris is also a wireless router. Use inSSIDer to find the best non-overlapping, non-interfering wireless channels. Change the wireless channels on both the WRT54G and Arris if necessary.
http://www.metageek.net/products/inssider/

IP Phone Service SDK Yellow Pages url error

I am trying out the sample ip phone services applications in the IP phone service SDK, the standalone ones seem to work fine, but most of the ones that connect to the internet such as the Yellow Pages Application and the Weather application give errors ranging from 404 page not found to service URl Error errors once it tries to access the internet. It seems that the last url that the service tries to access over the internet is invalid/outdated, etc. Does anyone have any recomendations or a fixed copy of these apps that actually work that they can share? I downloaded the latest 4.1.1 SDK, of which the only services that access the internet that seem to work are the Cisco Stock ticker and stock quotes. The others all seem to be really buggy. Anyone have any thoughts?

Hi David,
What firmware are you using? Do you have 8945s on the other sites? I found a bug, but I'm not sure it applies to your description:
CSCty58000 Bug Details
8945 freezes when directories is pressed
Symptom:
8945 freezes when directories button is pressed.
Conditions:
This issue happens when the phone load is 9.2.3 and the directories URL doesn't contain port number.
Workaround:
Please use http://X.X.X.X:8080/ccmip/xmldirectory.jsp for the directories
URL instead of http://X.X.X.X/ccmip/xmldirectory.jsp
You can try upgrading to firmware 9.3(1)
Regards,
Tere.

CUCM 10.5 IPPS Speeddial ip phone services application

After upgrading to CUCM 10.5 my speeddial phone sevice broke. So after fussing with the free phone service in the cisco sdk, and others from Myvoipsource(a good source) I've finally kludged a simple JSP page to do it. It only edits the 1st 6 entries, but that's easy to change. This is a very simple app that uses AXL and soap, so please forgive my poor programming skills.
Installation:
Install Java sdk(jre 7), then apache tomcat(v 7). Make a directory under webapps, like Speedial, than copy over the sd.txt file and rename it to sd.jsp into it. Should work without further imports. If you are using self-signed certs on CUCM you will have to import them into the java default keystore, instuctions here:
http://www.chrissearle.org/2007/10/25/Adding_self-signed_https_certificates_to_java_keystore/
This is based on the kstearns source but modified to be completely self contianed, so you don't need the cisco sdk, or any jar files or classes, etc.
Now just make a phone service with the following url:
http://yourserver:8080/speeddial/sd.jsp?name=#DEVICENAME#
Hope this helps

revised script attached. Program had issues with spaces in the label, and on 8851 phones exiting was a pain. added URLEncoding to label variable in main form url reference, and changed softkey:Exit to Init:Services in the update XML.

What do you suggest for phone service provider?

I think many of the SW users (including myself) will be jealous of your Google Fiber! :)An easy transition would be to look at a BYOB hosted voice provider. The good news is that there are hundreds to choose from, the bad news is that there are hundreds to choose from!
You don't mention how many phones you have, but the beauty of hosted voice is that you can start with 1 line and scale as you need. Many plans include new, free phones as well as unlimited usage, all for a monthly fee. Most hosted providers share similar feature sets (IM/Chat/Presence, Reporting, VM to Email, IVR etc), but making a suggestion will require a little more digging on your current environment and planned growth, as well as your (and management) expectations/requirements.Happy to help, PM me with the details and I can help guide you and bring you multiple good...

We are in Kansas City and Google Fiber is so prominent and we are switching from Time Warner where phone service is free with the internet and services; Google Fiber does not have phone service and I am not ready for my business line to be on a mobile phone! There was the Magic Jack that came out that runs off internet through the computer or router; What is out there now? What does anyone suggest?
This topic first appeared in the Spiceworks Community

Can an iPhone be used w/o the phone service?

Would WIFI work? Would it be just like the iTouch? Or do you have to activate the phone service?
Thanks!

Well -- there IS a workaround...
You sign up for ATT service, activate your iPhone, and cancel your ATT account within 30 days.
The catch is, once you have activated your iPhone, then cancelled your account and removed your SIM, you can never update your OS software again -- i.e. if 3.1 comes out, then 4.0 etc you can NOT upgrade the software. It will relock your iPHone and wait for activation from ATT.
So if you are happy with your iPhone exactly as it is with the OS that you currently have, then you can use the workaround, and plan on never upgrading your iPHone's OS from this point on.

Hi, my daughter is using one of our old iphones as an ipod (no phone service) It's listed under my apple id. when we downloaded the new updates, she started getting ALL of my incoming and outgoing text. How do I change this?

Hi, my daughter is using one of our old iphone's as an ipod (no phone service) It's listed under my apple id. when we downloaded the new updates, she started getting ALL of my incoming and outgoing text. How do I change this, without clearing her phone and loosing all her songs/etc....?

I did this on my phone. Her phone isn't activated, no cellular service. So, for whatever reason it won't even let me tap on SEND& RECEIVE, to uncheck anything

Phone Service disconnected over VPN

Hello,
I'm using Version 9.2.1 (147214) of Jabber for OS X and I'm using a VPN to connect to my work network with AnyConnect Secure Mobility Client.
My issue is that Phone Services are disconnected while the Voicemail and Meeting Accounts are functioning as expected.
My server settings are configured automatically, and I'm using the same saved credentials that work when I'm at the office.
Any ideas?
- Ken

This issue is fixed.
Once I changed the automatic configuration of the CCMCIP from an IP address to the hostname that my CUCM uses, my phone service registered across the VPN.

No phone service

I am a customer who receives your internet for 34.99 and lifeline landline service.
I chose lifeline service for the landline rather than my lifeline cell as I was told I can only have 1 according to the Govt.regulations. I was also told I had to have the land line to keep your internet on. So I chose to have the landline than the safe link govt. issued cell phone.
Did you know your competitors do not need a land line to access the internet so I’m wondering if this is true or needed.
Now here is my frustrating issue,for a while I have been having very bad interrupted internet load and speed for the last few months. Been told to just shut off and on and I had someone come to my house on one occasion last month who left for 3 hours and I had to call Verizon to find the worker and dispatch. They located him and her so I got a call back from them and finally was told to just plug my internet back on, and that was it. It worked for a little while. Then off and on again.
But since the 14th of July to my knowledge I have had no PHONE service now. NONE. No One can reach me either. I honestly find this unnaceptable, Verizon. I pay my bills on time and would like to just get answers and some service . I have been patient up to this point . I am also a customer who does not mind to pay more if it mean more better service.
I have made numerous calls ,been disconnected after long wait times, bounced from one person to another ,a number of times people came to my house and my building to fix the problem.
On a number of times I have dealt with inconsistencies like dates made when they actually come a day EARLY when I am not there. I also have made appointments and also been told they don’t need to come to my house anymore so when I am not there they come another day and say an excuse that I wasn’t home when I was told I didn’t need to be since the issue is not in my house and told it is supposedly in 1 of the boxes downstairs.
I have had other situations where someone comes out to the building downstairs a number of times and says they fixed it and I go home to make a call and the phone goes dead and the problem starts all over again.
The last time someone came out Tuesday the 29th of July (and I was sure to be home that Monday also in case they came a day before as they are known to do so) ; they told me that no none is downstairs to open the door to another box my building super seems to be in charge of and needs a key.
Shouldn’t Verizon keep such keys ???
Now I nor anyone can reach the building super so that leaves me still with no service as a women approaching elderly age of 60 years.I have no home phone in case of emergencies and my internet wifi not working properly and overages on my cell phone piling up when I use the internet on my cell and they are restricting data due to over the limit. What am I to do now with you guys??
I WAS told by your company I need this phone line to keep my( slow) internet on. I get only2 mbps in my area and still cant get Fios in my building where there are people in my block who I was told have already .
I have spoken to your competitor Time Warner and they say they don’t even need to get in a box and they do everything through a modem if this is true I might need to go to another company.
I feel like Verizon is like the old ages.Why? Is there not anything your company can do to progress this situation at this point? I thought you guys where the leading company. I will try other means of getting this complaint out if you guys do not handle this or if I am contacting the wrong dept here and or do not get a reply ( not an automated or outourced either please.)
Please direct me to who can as I will keep looking. The better buisness bureau fcc news can be somewhere to go if you guys cant honestly help me in which i really hope you can. I also know that if it was you guys going through all this runaround you would be just as frustrated as i am .
I am a dissapointed customer .

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Jabber for iPhone & iPad too long to connect to "Phone Services"

Hello,
Has anybody ever experienced delay issues with Jabber for iPhone and/or iPad to connect to "Phone Services"?
In my case, the service does connect but it can take about 1 minute. Some times it can be faster but some others it can take a while to make the service available.
Regards,

You've hit the nail on the head with your last sentence, though to me a month (and then another) to wait for a new line is nothing - I am on my fifth order with BT. They lost the first three, then tried charging me an arm and a leg in excess charges for the fourth. I am trying again, this time with a total package to see if they are a bit more useful when they actually know I'm not going to switch to another provider - fingers crossed.
If they do come back with massive excess charges again though this time I've done my homework. I now know the measurements between my property and the pole as well as the BT price list they use to calculate the charges. I've also worked out a cheaper route than the one they were suggesting - Ofcom say they should offer the cheapest route and the opportunity for the customer to do some of their own work but with me they didn't do either. They also didn't consider that we don't have reliable mobile signal here. They also didn't provide me with any details of how they'd come to that figure and just demanded it. I've had lots of advice from DEFRA, the Department for Business, Innopvation and Skills, Ofcom and ex-Openreach planners and should be able to get a line under the USO. I have a horrible feeling that I've done all this homework now though and they'll just come out and do it without demanding the excess, but if they do I am at least ready this time.

Home Phone Service via Verizon Wireless needs some SERIOUS rethinking!

Has anyone else signed up for home phone service over Verizon Wireless?
Here in LA, they offered a $19.99/month deal using the wireless service - a box provides the service, and you plug your home phone in. The service is adequate, but somebody forgot to think about how home phones work. I tried to get my billing set up through my bank, and after getting no notice for three weeks, I got a message in my email box that my bill was delinquent, and I owed a late fee. I had tried to set up the billing via My Verizon, but could never get a password to work. I finally got a phone number to call, and they sent me a new password via text message - to a home phone with no text capabilities. After hearing and seeing nothing for another two weeks, I called again, and they told me they'd sent the message. I had to remind them that this was a home phone - no texts. So they offered to send me a letter with a new password, within 7-10 ten days. It arrived two weeks later, and didn't work. Each of these phone calls took about an hour, and I still didn't have a connection.
I put the bills (now up to two delinquent cycles) on my credit card, just to bring thins current, and got one more password. This time I called BEFORE trying it, and with the assistance of a more determined tech, got an ID and password combination to work. I can now see my bill. I still don't know if the autopay will work, and I have no idea if there's any way to get a notice that the bill wasn't paid.
I cancelled my AT&T service because of its cost, but at least its billing worked. Verizon has some serious rethinking to do about how it's billing system works for home users. And they didn't lock me into billing hell for two years.
The topper is, today, I got a notice from Verizon that I've been delinquent in returning a refurbished instrument I never received, billed to a phone number I don't have. And of course there's no phone number to call to straighten it out.

Hello KeyGroupGJ!
Wow, Im sorry for all the issues you have had with the Home Phone Connect service! I'd really like to assist you. You mentioned that there is no number to call to get this straightened out. No worries, there is no need to call us, since I can reach out to you. Please send me a direct message with your name, your mobile number, and a good contact number for you. I'll be happy to assist you!
Christina B
VZW Support
Follow us on Twitter @VZWSupport

No phone service for entire holiday weekend for senior citizen

Phone service went out over 4th of July weekend and finally partial service on Sunday and better service on Monday, however there is static noise in the line and verizon acts like that is all right. There are bushes in alley that have grown so large that they are pulling wires down from their sheer size. 20 years ago the alley was maintained and kept clear, times change and now I can't remember the last time the alley was cleared...if verizon don't do anything about this stretch of wires between the 2300 block of Wilder/Gerritt Streets (South Philly) they will when they fall. Just a heads up to future problems.

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
You should be able to visit the page below and setup a free divert of incoming calls to a mobile.
Reporting Phone Faults
Compersation details here
Customer service guarantee
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

No phone service, now bogus email from Verizon

We haven't had phone service for over a week and now received a bogus email that would like me to believe it is from Verizon saying there was a problem processing my payment. Does Verizon want to know about this email and how would I contact them regarding it? It is very hard to find information on website other than very general information. Thanks
Solved!
Go to Solution.

Try this link>> https://www22.verizon.com/Content/ContactUs/EmailUs/emailus.htm
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

If my phone service is disconnected, can I still use the number to iMessage? Under my setting in iMessages it only allows me to select my linked emails and the telephone number is there but grayed out and i can't seletect it !

If my phone service is disconnected, can I still use the number to iMessage? Under my setting in iMessages it only allows me to select my linked emails and the telephone number is there but grayed out and i can't seletect it ! It wont activate. I just recentely got AT&T. When I had verizon before and my phone got disconnected it allowed me to still iMessage off my number.

If your phone service is disconnected, it's not your number any more.
If you "just got AT&T", how can it be disconnected?

No phone service, etc,+++

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