No phone service for 3 days

Completely unacceptable service and billing for a major utility/service provider. I have not been able to send or receive calls for three days and can't get an explanation or estimated time of recover. There's not a business contingency plan? The online support and web site in general is a complete maze that makes the user go around in circles, making it nearly impossible to find the customer service number. I have to call the billing department several times a year for various problems. There is absolutely no reason for me to use Verizon once my contract is up. Are all the other wireless providers so bad that people are actually renewing their service contracts with Verizon?

Four different customer service reps told me that it was an outage on 3 consecutive days that I called. On the second day, the rep handed me to tech support who said there was an outage and he could not find an issue with the device. On the third day, a tech support rep set up a shipment of a replacement phone that will likely not get here until tomorrow, so I will have effectively been unable to do my job for SIX days. Are you telling me that there was not any outage? Why could users and customer service agents unable to log in for over 2 days?
Sent from my Verizon Wireless 4G LTE smartphone

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PHONE SERVICE FOR SPECIAL NEED CUSTOMER - YOU NEVER SHOWED????

We have been able to maintain my brother-in-law in an independent setting for most of his 59 years of life. Beyond his diabetes, cognitive delays and heart disease, he also struggles with the residual effects of schizophrenia and an awareness that he his different from other people. Recently, we had to move him into a new apartment and he needed land line phone service. We were not thrilled that we would have to wait more than 3-weeks to get an appointment - even after we explained he has medical needs - but we put as many supports as we could around him (needless to say, he forgets to charge his cell phone, but the walkie-talkies worked ok).
THEN the day of our appointment arrives - AND NO VERIZON??? We waited from1-5pm, taking time off work... and no technician showed. When we called to ask the status of our appointment, we were told that the appointment was on the computer but no notes as to why no one came. We were told we could Verizon could come the net day (which would be today , as I write) but it would be any time between 8am-5pm.
Why is this ok? Where is the customer service, the care? Why do I now have to wait from 8-5 for another technician - when we should ahve been put first on someone's list? I know we are not getting FIOS but...
I am venting here because there seems to be no customer concern hotline or email and I do not think this should get lost in the shuffle. Phone service for my brother-in-law is essential and vital to his wellbeing and abilitty to continue to function safely within the community. How can I recommend and respect your commitment to servicing persons with disabilities and special needs if this is my experiences with Verizon?

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
eocb wrote:
AND -
No one showed again today... When I called this afteroon to follow up if anyone was going to show - I was told, "No one is coming - Can't get you another appointment until the 23rd - and that's expedited" WHAT???? But my appointment was for YESTERDAY??? YOU DIDN'T SHOW UP. Why do I need a new 'expedited' appointment? AND, where was my phone call that you were NOT coming?
Verizon - please... explain this customer careappraoch? especially for someone that needs the phone service for his safety and well being. We ONLY needed the phone turned on - This is appalling and should NEVER have happened.
Shame on you, Verizon.

Been without any phone service for over 8 hours

There is no way to report the outage online as the diagnostic does not show anything. All of Chihuahua Valley in Warner Springs, California has not had phone service for over 8 hours and Verizon will not admit a problem despite numerous phone calls from friends who are outside the community and have phone service. One of the neighbours was told there are no reports of an outage and was told that she could make an appointment for a tech to come out on the 15th!!!!! Well if anyone at Verizon is reading this then get off your **bleep** and get this fixed. 951 767

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

No phone service for entire holiday weekend for senior citizen

Phone service went out over 4th of July weekend and finally partial service on Sunday and better service on Monday, however there is static noise in the line and verizon acts like that is all right. There are bushes in alley that have grown so large that they are pulling wires down from their sheer size. 20 years ago the alley was maintained and kept clear, times change and now I can't remember the last time the alley was cleared...if verizon don't do anything about this stretch of wires between the 2300 block of Wilder/Gerritt Streets (South Philly) they will when they fall. Just a heads up to future problems.

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
You should be able to visit the page below and setup a free divert of incoming calls to a mobile.
Reporting Phone Faults
Compersation details here
Customer service guarantee
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

No internet or phone service for over a month

I will try to write calmly, but I am EXTREMELY angry and frustrated with verizon support.
Our internet and phone service have been down for over a month. We've called over and over, and they've sent technicians. The first two technicians disappeared after fiddling around with our cables. Then someone from Verizon came around and said our cables and setup was fine, but it was something wrong at the Verizon office. They said it would be fixed within 2 days.
Then about a WEEK after that, we got angry and called Verizon support. They sent a technician 2 days later, who fiddled around. He said that it should be working within an hour and that he'd call us to see if it was working. Well 2 hours later, it still wasn't working..but Verizon sent me a call on my cellphone saying that our "problem" was cleared.Well IT WASN'T.
And now it's been about 2 weeks since THEN and we haven't had internet or phone service. We filed another request, but it says in the Status that Verizon does not need to send a technician or something. Well WE DO NOT HAVE PHONE OR INTERNET SERVICE. And they have the NERVE to keep sending us bills.
We are just tired of Verizon. We do not know what to do. Somebody get me a lawyer. Or some verizon support that DOESN'T have an indian accent, and can fix this **bleep** problem.
Thank you.

I can see why you would be angry and frustrated. I got the same Central Office story from the (otherwise very helpful) agent with an Indian name that I online chatted with yesterday, which makes that sound like a generic **bleep** response for something that's wrong with the Fios network. I've only been out for about 34 hours so far (they've said I will have service back by the evening of May 3, meaning only 4 1/2 days without service, lucky me!), but I was dumb enough to get phone, internet and TV all through Fios, so I have none of those. Fortunately I kept a Comcast internet account as backup, which is how I can access this forum. I do have a cell phone and I can get a few TV channels over the air, but that's not why I'm paying {please keep your posts courteous}$155 a month. And it is simply insulting to call Support and get put on hold for an hour. I'm reminded of the old Lily Tomlin SNL skit where she says something along the lines of "we're the telephone company, we don't have to care". Verizon may no longer be Ma Bell, but that attitude hasn't changed.

No landline phone service for more than a week

I have been without landline phone service since Wednesday September 4th, 2013. Today, September 12, is a full 8 days without phone service. I have called Verizon countless amount of times with promises to come and fix my service but to no avail. I was informed this was an area outtage which would make me think they would fix it faster but no. I am so disappointed with the way Verizon has been handling this situation. Typical, if you ask me. My ticket number is{edited for privacy}

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

No phone service for more than six weeks !!! Portl...

My phone edited by mod stopped working on the evening of Feb. 24th. I reported the problem the next morning and was told that it would be fixed within three days. The problem turned out to be at the local exchange and new cabling was required to resolve the problem. This required local traffic control which was scheduled to be in place on March 10th. March 10th came and went and I was told that the engineers installing the cable were not updating the engineers who were supposed to configure the phone service once the new cable was in place. At no point was I given an estimate of when I might expect my service might be restored. I finally got an update on March 27th which said the traffic control would be in place on March 31st to install the required cabling. A further update said my phone should be working on April 2nd. On April 6th with my phone still not working I received an update saying that the engineers who going to install the cabling required traffic lights which weren't available until this coming Saturday, April 11th. Now I'm hoping against hope that the cabling might be installed this Saturday and I might receive an update of when I can expect my phone to be working again. Then I can hope that that update might actually be acurate and I might actually have phone service. I really have a hard time seeing why in over six weeks time no one at BT can give me an accurate estimate of when my phone service can be restored. I have no luck at all getting any useful information by calling BT on the usual line (0800 800 151) since all I'm told is that my problem will be updated soon. Any help or actual, useful information would be very much appreciated. Failing that, I guess I have to wait until week 8 of no service and try my luck with the communications ombudsman.

Once the Forum Mods have read your post they will post an invite here, once you reply to them they will take personal ownership of the problem until resolved.
Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help.
The forum mods normally reply within 3/5 working days after you have contacted them via their contact form
They will contact you personally by email or phone.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

HELP please ! No phone service for a month or more....

I've been a Verizon custmer for as long as I can remember (in my late 50's). I've been living in this smae house now for 10 years - no changes to wiring etc. I have land line and DSL service - never an issue. I woke up one morning back in June and no dial tone. I unplugged each phone one at a time etc., did not solve the problem. I took a phone out to the service box and plugged it into the jack outside and it works just fine. I happened to have a long length of phone wire and so I ran it out the window to the jack outside. Thankfully both DSL and phone now work. One odd thing is that my phone will ring now twice per day - 2 rings and at exactly at the same time am & pm. Also, when ever I end a phone call (hang up) the phone will ring once. These behaviors are consistent. The wiring inside the house can't be more than 10 years old as this how old the house is. I have changed nothing except putting the inline filters on each phone when I got DSL 5/6 years ago. I live alone and have not had any service calls by any other utility company so its not that a service person accidently caused a problem with the wiring. I can not afford to call a service tech out to the house only to find out that its somehow my responsibilty as I no longer work and have serious heath issues now and medical bills through the roof. Not whining, just explaining. I know, "you can afford DSL though ?". Yes, the 'net its my only contact with the outside world. I live alone and don't know any of my neighbors. Again, not whining, just 'splaining ! Anyhow, I thought maybe a lightning strike but then the service jack would be fried too so that can't be it.I have only a crawl space access to the house wiring and crawling around down there trying to test the wiring will be painful and difficult to say the least. I thought that maybe I could un hook and splice say the green wire to the red wire on the outside jack and then put the probes from a continuity tester across the green/red termianls at each inside jack so as to test for a break in the line might work ? Of course I'd have to repeat for each color which means a lot of running outside and back in again but I guess I could do it if need be. I only have 3 rooms, each with a modular wall jack and a phone in each + the DSL wire/jack. Other than this I'm all out of ideas and not even sure if the splicing idea even makes sense ? If anyone could help with an answer/advice, I'd be extremely grateful as the cold weather will be coming soon and having a wire go out through an opened window - even if only crack, will not cut it when it gets -30 here !! Thanx much....

Thank you for responding. Yes, I do have a long length of phone wire but its part of a phone company reel 'thingamajig' and I'd have to cut the jack off the end thereby ruining the piece. If I did cut the end off I'd then have no way to use my phone/DSL if I couldn't do the needed repairs immediately. This is why I was asking about the 'splice' procedure. I think my 'logic' is correct - if you unscrew the green and red wires out at the box and splice them together they'd form a continuous loop from the outside box to the green/red wires at the wall jack. Of course one can splice any 2 of the colored wires to make the 'loop' and it can be spliced at either end - inside at wall jack or outside at box....that is 'I think so'.... Then I put the probes of my continuity detector on the corresponding red/green wire ends at the opposite end and see if I have a continuous, unbroken 'loop' (?)This wouldn't answer whether there was a corrosion issue or not but it should show if there's a break in one of the wires. The house is comparatively 'new' as houses go and I can't help but think there's something else going on here - especially since the phone rings twice per day at the exact hour/minute/second every day and also rings once whenever I hang up the phone. I was hoping a Verizon person would see my post as there has to be something particular to Verizon I think that someone who does/handles repairs would recognize. I'd find it hard to believe that the 2 calls per day and the ring when I hang up doesn't signify SOMETHING to do with trouble shooting/line testing or hardware characteristics known to Verizon. Again, thanks for taking the time to respond. Now if I could just get a Verizon person to do likewise !

Faulty Line - No Phone service for over 4 weeks.

Hi,
I've had NO phone or broadband for over 4 weeks and no useful information as to when this will be fixed.
I'm hoping someone could provide me with and alternative contact number to the 0800 800 151/0330 123 4151 one, where I can speak to someone who is willing to actually help me and not just quote the false information that has been presented to them.
I reported my fault on Friday 12th December 2014 and the online fault details page still shows an estimated repair date of Wednesday 17th December 2014.
Being reported on a Friday it wasn't until the Monday 15th that an engineer turned up, spent all day investigating the fault to say that it was a network fault but that the engineers needed to get into a manhole in the middle of the street and this would require traffic lights and someone who be in touch with an update.
No update received so I called and was told it took 5 days to arrange traffic management so engineers would be dealing 23rd/24th December.
Needless to say the deadline passed no engineers no phone. Next call on the 29th told engineers would be dealing 31st December or 2nd January. Seems to be a pattern developing here.
Called again, told traffice management was still to be sorted (thought this only took 5 days, what were the engineers doing 23rd/24th December or 31st December or 2nd January??????). Told engineers would be dealing 9th January.
Surprise, surprise no engineers no fix one falsehood after another.
Used chat this time only to be told "don't know why you were told engineers would be dealing on the 9th January, traffic management is still to be arranged.
But I was told this would only take 5 days back on the 16th December??????
Conversations just go round and round with no one willing to take owership of this fault and get it resolved.#
To add further insult both the engineer who visited back on the 16th December and at least one of the numerous people I have spoken to on the phone had said that there are several household impacted by this fault.
Knowing that I would have expected a bit more urgency.
Mobile service is poor at my home location and I have elderly parents who need to be able to contact me and my land line is essential for this. Hotspots are very weak and I'm lucky if I can connect for a few minutes at a time, and if other household members want to connect at the same time then there is no chance.
Very disappointing.

Only people on forum that can help are the forum mods who are BT employees. They will post a contact us link.
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

No home phone service for more than two months

I am sending this note on behalf of my mother. She has been waiting for technical services to her home phone for more than two months. She has received dates where a technician would come out to repair her services in which she has left work early or stayed home on weekends no avail. My mom is not in best health and has a child with disabilities living in the home and it is imperative that her services are working. It is frustrating to her to pay for a service she's not receiving. This is the worst customer service experience from Verizon.
I am asking for immediate resolve to this issue and to work with us to assure payment for time where phone has not worked Will not be charged to her account. Please contact me {edited for privacy}.

Hi lmatthews522,
Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases". There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Is Verizon attempting to get customers to abandon basic phone services for data plans?

I was just in the Verizon store to pay my bill and while there I wanted to verify my upgrade eligibility date. My husband and I have a shared plan with him having a basic phone and I have a smart phone with a data plan. Due to a need to upgrade phones last year I used his upgrade eligibility date to go from a basic phone to a mart phone. At that time I was told that when the time that I was eligible to update my phone he would be able to use that date, which he did. The next time we are eligible to update will be in Feb. but since we had switched the dates last year, I was told that if I wanted to update this year at his time, we would be charged an additional $30 per month for a data plan even though we would still have 1 basic phone and only 1 smart phone. In essence we will be paying for 2 smart phones and have the benefit of only 1. Does Verizon think that this is good customer service and that it will foster customer loyalty?

It is true that if you switch lines and upgrade with a smartphone, but then add a basic phone back on that line you will be charged $30 per month for data since you used that line to upgrade to a smartphone, and the data costs are part of the payback for the higher price of the smartphone.
However, that is not what you are doing, and I have not heard that if you use an upgrade to get a basic phone, you still have to pay $30 even if that is a transfer from an upgrade eligible line that has a smartphone.
I honestly think you were given wrong information and they misunderstood the new policy. This is one situation I have not seen yet, so will await others to give input, including any Verizon representatives.

No phone service, poor communication from BT

Hi,
I noticed on Tuesday that I couldn't make any calls on my landline. Turns out that my phone hasn't been working since probably the Friday before as I also received no calls over the weekend.
I reported the fault to BT on Tuesday, and waited for them to come back to me with an update. In the meantime I checked my latest calls on the BT site, to see two calls made on the Friday in the afternoon when my property was 100% definitely unoccupied. One to 123 and the other to an unknown number to me which lasted 1 and a quarter hours!
I phoned BT to query these calls - the person in India was pretty confused as I tried to explain that I had also reported a fault as well. He identified the long call as being to PlusNet (and suggested I made it - why would I, I am with BT for the next 2 years!). He didn't seem prepared to investigate further.
Now I hadn't heard anything back from BT about my fault by Thursday morning. In the interim I started to suspect I have a crossed line or similar - if I phone my own number I can hear it ringing somwhere (but not in my propery). Perhaps those 2 calls that I did not make signify when the problem started (a new phone line activated for plusnet?).
I ended up phoning in the fault to BT - to be told it cannot be fixed until the end of Monday. And I've just checked online and now it says the end of Tuesday! This seems a long time to be without my phone.
Can:
a) this be sped up perhaps?
b) I claim compensation for no phone service for so long?
c) I be assured I will not be charged for the two calls I did not make
Who can I contact about this that isn't located in Hyderabad or wherever BT's call centre is nowadays?
Thanks,
Andy

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
You should be able to visit the page below and setup a free divert of incoming calls to a mobile.
Reporting Phone Faults
Compersation details here
Customer service guarantee
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

No phone service, now bogus email from Verizon

We haven't had phone service for over a week and now received a bogus email that would like me to believe it is from Verizon saying there was a problem processing my payment. Does Verizon want to know about this email and how would I contact them regarding it? It is very hard to find information on website other than very general information. Thanks
Solved!
Go to Solution.

Try this link>> https://www22.verizon.com/Content/ContactUs/EmailUs/emailus.htm
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Unable to Externally Register Phone Services on Cisco Jabber Client via Expressway E

Hi,
I have currently deployed Cisco Jabber along with Expressway C and E for external regeneration without VPN. I have successfully registered IM and Presence service externally on the internet and I am able to chat with other Jabber users.
I am not able to register phone services for Cisco Jabber client who are registering externally over the internet without VPN.
I have checked that all the users are able to use IM and Presence along with Phone services in the internal network and over the internet using VPN. I have configured the required DNS SRV records on both the internal and external DNS Servers.
I am attaching a screen shot of the Jabber Client that is registered over the internet along with this post for your reference.
Appreciate if you can share your thoughts on the same.
Please do let me know if you need any further informaiton.
Thank you.
Regards,
Joseph Chirayath.

I am testing with an android device, and I had to add a "digest user" on the BOT device in order for this to work. Phone services are now connected.

I bought new i phone 5 3 days back, after that asked for new update which is 6.1.4, after updating my iphone i am not able to use cellular data services. I called up data provider, they says its the problem with new software update. There is no option add

I bought new i phone 5 3 days back, after that asked for new update which is 6.1.4, after updating my iphone i am not able to use cellular data services. I called up data provider, they says its the problem with new software update. There is no option add APN. Now when i switch to safari its showing you are not subscribed for cellular data. But I am able to use data on other phone.
Will you please help me in this regard?
Another issue, since i bought my new iphone there is dust inside back main camera.
Your advises are highly appreciated.

Hey Shaiju isac,
I'd take a look at the following article, it'll guide you though steps to you troubleshoot cellular data issues on your iPhone:
iPhone: Troubleshooting a cellular data connection
http://support.apple.com/kb/ts3780
Cheers,
David

No phone service for 3 days

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