No phone service for entire holiday weekend for senior citizen

Phone service went out over 4th of July weekend and finally partial service on Sunday and better service on Monday, however there is static noise in the line and verizon acts like that is all right.  There are bushes in alley that have grown so large that they are pulling wires down from their sheer size. 20 years ago the alley was maintained and kept clear, times change and now I can't remember the last time the alley was cleared...if verizon don't do anything about this stretch of wires between the 2300 block of Wilder/Gerritt Streets (South Philly) they will when they fall. Just a heads up to future problems.

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
You should be able to visit the page below and setup a free divert of incoming calls to a mobile.
Reporting Phone Faults
Compersation details here
Customer service guarantee
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

  • Jabber for iPhone & iPad too long to connect to "Phone Services"

    Hello,
    Has anybody ever experienced delay issues with Jabber for iPhone and/or iPad to connect to "Phone Services"?
    In my case, the service does connect but it can take about 1 minute. Some times it can be faster but some others it can take a while to make the service available.
    Regards,

    You've hit the nail on the head with your last sentence, though to me a month (and then another) to wait for a new line is nothing - I am on my fifth order with BT. They lost the first three, then tried charging me an arm and a leg in excess charges for the fourth. I am trying again, this time with a total package to see if they are a bit more useful when they actually know I'm not going to switch to another provider - fingers crossed.
    If they do come back with massive excess charges again though this time I've done my homework. I now know the measurements between my property and the pole as well as the BT price list they use to calculate the charges. I've also worked out a cheaper route than the one they were suggesting - Ofcom say they should offer the cheapest route and the opportunity for the customer to do some of their own work but with me they didn't do either. They also didn't consider that we don't have reliable mobile signal here. They also didn't provide me with any details of how they'd come to that figure and just demanded it. I've had lots of advice from DEFRA, the Department for Business, Innopvation and Skills, Ofcom and ex-Openreach planners and should be able to get a line under the USO. I have a horrible feeling that I've done all this homework now though and they'll just come out and do it without demanding the excess, but if they do I am at least ready this time.

  • PHONE SERVICE OUT FOR OVER A MONTH

    What is the mne Satter with VERIZON Landline Phone Service. I DOn't have a dial tone for over a Month now. Whatever repair was supposed to be done was supposed to be done for over a week ago. Who do I complain to About this Chicken**bleep** Outfit?

    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
    Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
    To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
    Please keep all correspondence regarding your issue in the private support portal.

  • No internet or phone service for over a month

    I will try to write calmly, but I am EXTREMELY angry and frustrated with verizon support.
    Our internet and phone service have been down for over a month. We've called over and over, and they've sent technicians. The first two technicians disappeared after fiddling around with our cables. Then someone from Verizon came around and said our cables and setup was fine, but it was something wrong at the Verizon office. They said it would be fixed within 2 days.
    Then about a WEEK after that, we got angry and called Verizon support. They sent a technician 2 days later, who fiddled around. He said that it should be working within an hour and that he'd call us to see if it was working. Well 2 hours later, it still wasn't working..but Verizon sent me a call on my cellphone saying that our "problem" was cleared.Well IT WASN'T.
    And now it's been about 2 weeks since THEN and we haven't had internet or phone service. We filed another request, but it says in the Status that Verizon does not need to send a technician or something. Well WE DO NOT HAVE PHONE OR INTERNET SERVICE. And they have the NERVE to keep sending us bills.
    We are just tired of Verizon. We do not know what to do. Somebody get me a lawyer. Or some verizon support that DOESN'T have an indian accent, and can fix this **bleep** problem.
    Thank you.

    I can see why you would be angry and frustrated. I got the same Central Office story from the (otherwise very helpful) agent with an Indian name that I online chatted with yesterday, which makes that sound like a generic **bleep** response for something that's wrong with the Fios network. I've only been out for about 34 hours so far (they've said I will have service back by the evening of May 3, meaning only 4 1/2  days without service, lucky me!), but I was dumb enough to get phone, internet and TV all through Fios, so I have none of those. Fortunately I kept a Comcast internet account as backup, which is how I can access this forum.  I do have a cell phone and I can get a few TV channels over the air, but that's not why I'm paying {please keep your posts courteous}$155 a month. And it is simply insulting to call Support and get put on hold for an hour. I'm reminded of the old Lily Tomlin SNL skit where she says something along the lines of "we're the telephone company, we don't have to care". Verizon may no longer be Ma Bell, but that attitude hasn't changed.

  • Been without any phone service for over 8 hours

    There is no way to report the outage online as the diagnostic does not show anything.  All of Chihuahua Valley in Warner Springs, California has not had phone service for over 8 hours and Verizon will not admit a problem despite numerous phone calls from friends who are outside the community and have phone service.  One of the neighbours was told there are no reports of an outage and was told that she could make an appointment for a tech to come out on the 15th!!!!!  Well if anyone at Verizon is reading this then get off your **bleep** and get this fixed.   951 767

    Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Support Cases".
    There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.  Please keep all correspondence regarding your issue in the private support portal.
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

  • PHONE SERVICE FOR SPECIAL NEED CUSTOMER - YOU NEVER SHOWED????

    We have been able to maintain my brother-in-law in an independent setting for most of his 59 years of life. Beyond his diabetes, cognitive delays and heart disease, he also struggles with the residual effects of schizophrenia and an awareness that he his different from other people. Recently, we had to move him into a new apartment and he needed land line phone service. We were not thrilled that we would have to wait more than 3-weeks to get an appointment - even after we explained he has medical needs - but we put as many supports as we could around him (needless to say, he forgets to charge his cell  phone, but the walkie-talkies worked ok). 
    THEN the day of our appointment arrives - AND NO VERIZON??? We waited from1-5pm, taking time off work... and no technician showed. When we called to ask the status of our appointment, we were told that the appointment was on the computer but no notes as to why  no one came. We were told we could Verizon could come the net day (which would be today , as I write) but it would be any time between 8am-5pm.
    Why is this ok? Where is the customer service, the care? Why do I now have to wait from 8-5 for another technician - when we should ahve been put first on someone's list? I know we are not getting FIOS but...
    I am venting here because there seems to be no customer concern hotline or email and I do not think this should get lost in the shuffle. Phone service for my brother-in-law is essential and vital to his wellbeing and abilitty to continue to function safely within the community. How can I recommend and respect your commitment to servicing persons with disabilities and special needs if this is my experiences with Verizon?

    I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
    eocb wrote:
    AND - 
    No one showed again today... When I called this afteroon to follow up if anyone was going to show - I was told, "No one is coming - Can't get you another appointment until the 23rd - and that's expedited" WHAT???? But my appointment was for YESTERDAY??? YOU DIDN'T SHOW UP. Why do I need a new 'expedited' appointment? AND, where was my phone call that you were NOT coming?
    Verizon - please... explain this customer careappraoch? especially for someone that needs the phone service for his safety and well being. We ONLY needed the phone turned on - This is appalling and should NEVER have happened. 
    Shame on you, Verizon. 

  • No landline phone service for more than a week

    I have been without landline phone service since Wednesday September 4th, 2013. Today, September 12, is a full 8 days without phone service. I have called Verizon countless amount of times with promises to come and fix my service but to no avail. I was informed this was an area outtage which would make me think they would fix it faster but no. I am so disappointed with the way Verizon has been handling this situation. Typical, if you ask me. My ticket number is{edited for privacy}

    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

  • No phone service for more than six weeks !!! Portl...

    My phone edited by mod stopped working on the evening of Feb. 24th. I reported the problem the next morning and was told that it would be fixed within three days. The problem turned out to be at the local exchange and new cabling was required to resolve the problem. This required local traffic control which was scheduled to be in place on March 10th. March 10th came and went and I was told that the engineers installing the cable were not updating the engineers who were supposed to configure the phone service once the new cable was in place. At no point was I given an estimate of when I might expect my service might be restored. I finally got an update on March 27th which said the traffic control would be in place on March 31st to install the required cabling. A further update said my phone should be working on April 2nd. On April 6th with my phone still not working I received an update saying that the engineers who going to install the cabling required traffic lights which weren't available until this coming Saturday, April 11th. Now I'm hoping against hope that the cabling might be installed this Saturday and I might receive an update of when I can expect my phone to be working again. Then I can hope that that update might actually be acurate and I might actually have phone service. I really have a hard time seeing why in over six weeks time no one at BT can give me an accurate estimate of when my phone service can be restored. I have no luck at all getting any useful information by calling BT on the usual line (0800 800 151) since all I'm told is that my problem will be updated soon. Any help or actual, useful information would be very much appreciated. Failing that, I guess I have to wait until week 8 of no service and try my luck with the communications ombudsman. 

    Once the Forum Mods have read your post they will post an invite here, once you reply to them they will take personal ownership of the problem until resolved.
    Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help.
    The forum mods normally reply within 3/5 working days after you have contacted them via their contact form
    They will contact you personally by email or phone.
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • My iphone 5 has the word searching in the upper left hand corner for 3 days. I can connect to the net , but no phone service. What is possibly wrong?

    WHy cant i get phone service? The word " searching " has been in the upper left hand corner for 3 days. I have internet service but no phone service. Does any one have any thoughts or suggestions?

    When you say you have Internet service, are you connected to wifi? Have you tried a reset on the phone? Hold the sleep/wake and home buttons together until you see the Apple logo, then release. The phone will reboot. After it starts, see what happens. Do you have a valid SIM in the phone, one that is activated through a carrier? Have you contacted the carrier to see what they say, since phone service is a carrier responsibility?

  • HT3152 I have triple play cable service. Phone service is internet based. i pay monthly charge for cable provider modem. I also want to use modem for my Apple ipad2. Can I replace with another modem that will support internet based phone as well as ipad2?

    I have cable triple play service. Phone service ios internet based and depends on cable provider modem. I pay monthly charge for modem. I also want to use modem for ipad2. Is there any modem that can support both internet based phone as well as ipad2?

    If I understand you correctly, I have the same configuration.  My modem supports Internet and phone service and my television service bypasses the modem.  It does not do any routing.  It has a single Ethernet port and I plugged in an external router with a WiFi radio - Apple Airport Express.  Works like a champ.
    Configuration of the Express was difficult.  I had to plug it in to AC power and to the modem.  Then, I opened up Airport Utility and had to click "yes" for each recommendation.  Then I had to really think hard to come up with a WiFi password.  Took me a horrendous thirty seconds from start to finish!

  • What do you suggest for phone service provider?

    I think many of the SW users (including myself) will be jealous of your Google Fiber! :)An easy transition would be to look at a BYOB hosted voice provider. The good news is that there are hundreds to choose from, the bad news is that there are hundreds to choose from!
    You don't mention how many phones you have, but the beauty of hosted voice is that you can start with 1 line and scale as you need. Many plans include new, free phones as well as unlimited usage, all for a monthly fee. Most hosted providers share similar feature sets (IM/Chat/Presence, Reporting, VM to Email, IVR etc), but making a suggestion will require a little more digging on your current environment and planned growth, as well as your (and management) expectations/requirements.Happy to help, PM me with the details and I can help guide you and bring you multiple good...

    We are in Kansas City and Google Fiber is so prominent and we are switching from Time Warner where phone service is free with the internet and services;  Google Fiber does not have phone service and I am not ready for my business line to be on a mobile phone!  There was the Magic Jack that came out that runs off internet through the computer or router;  What is out there now?  What does anyone suggest? 
    This topic first appeared in the Spiceworks Community

  • Email for phone service cancellation??

    Hi,can anyone please tell me what the email for phone service cancellations is?  Thank you.

    i was speaking with a customer care representative last friday and they told me i had to email the address listed above to notify you of the cancelation in writing. i have followed this advice and written for seperate emails to the address informing you of my desire to cancel the broadband in my home and each email has been sent back as undelivered. i am wondering what i am doing wrong. i have clicked on the about link and tried to send it that way but to no avail. thank you for your time joanne

  • Verizon for one you have very bad customer service, for two why does someone who has a one year warranty have to go into the store to replace my samsung galaxy s4 phone, when all it has done for months is over heat?

    I dont understand why i would need to go into the store for a replacement phone when i have had my phone under one year just because i have had it under one year. My phone has been over heating and i been trying to get a replacement phone, but i dont really have time to go in the store and i really dont see why i can replace my phone over the phone after one year.
    oh and your customer service sucks.
    Thank you

    Broke new phone Verizon couldn't help even give me form for insurance I pay for in their stores.Seperate corp.Had no Internet waited 2 weeks mail me form.They suck.Did run across 1 dude finially knew his stuff and personally handeled many problems.It was after most working there didn't took me month replacement phone mailed.If customers service person seems new ask for someone can fix problems asap.
    >> Edited to comply with the Verizon Wireless Terms of Service <<
    Edited by:  Verizon Moderator

  • HT3529 I have two older iPhones (3g, 3gs) that I've given to my granddaughters. The phones don't have phone service so they're using them like an iPod touch. Can I set up Message on these phones without a phone number for them or data plan?

    I have two older iPhones (3g, 3gs) that I've given to my granddaughters. The phones don't have phone service so they're using them like an iPod touch. Can I set up Messages for them on these phones without a phone number or data plan using only Wi-Fi?

    Yes you can. Just make sure you have iMesages on. You will need to go into Settings>Messages and turn it on and log in to their Apple IDs. I was having some activation issues when I first got my iPhone 4S [it was the carrier's fault, not the iPhone's] and I was using iMessages with my Apple ID to text my friends who had iPhones. I of course had to be connected to Wi-Fi for it to work. Hope that helps.
    You could also have them download a texting app and they could use that on Wi-Fi. There are many free ones out there. I personally enjoy Text Now. Gives you your own phone number so others can text you too, not just iDevices.

  • How do I sign out of my iCloud acct on a phone that's been sent away for servicing?o

    HHow can I sign out of my iCloud account, on a phone that's been sent away for servicing?

    Hello madsruns,
    You should be able to temporarily change your iCloud account back to what it was previously without having to verify it so you can sign out. Take a look at the article below and look at the Change your Apple ID temporarily to sort you out. 
    If you're asked for the password to your previous Apple ID when signing out of iCloud
    http://support.apple.com/en-us/HT203828
    Take care,
    -Norm G.  

Maybe you are looking for