No Phone Service - Internet and TV Work

It's been 36 hours now and my FiOS Phone Service is still not working. I called customer service more times than I can count and they haven't been able to do anything. Nor have they called back when they promised to. I finally got a tehcnician out here to make a service call.
He was here for 4 1/2 hours. The reason he was here for so long was because he had to wait for his service calls to his office to be answered. He spent at least 3 hours on hold for his tech support. He replaced all of the FiOS equipment in our house as instructed by the techs he was dealing with, and our phone still doesn't work. He finally said there was no point in his staying here and left.
I'm now on hold with tech support, again. They've given me plenty of appologies, but no answers.
I left Comcast a year ago because Verizon FiOS was cheaper and supposed to be superior. It may be cheaper, but it is definitely not better. In 7 years with Comcast, I never lost my phone service. Not once. When I left Comcast, the "Retention Specialist" said "You'll be back." It looks like he was right. I'm voiding the year I have left on my contract with Verizon for their failure to provide service and returning to Comcast as soon as they can get me connected.

Hi web_lansdale,
Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases". There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

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For Web_lansdale - No Phone Service - Internet and TV Work.

I hear you and wanted to reply but they closed the feature on your post....
Same problem here, mine is a repeat. I wonder if they have some kind of central office structural failure affecting all of us (landline or fios)....
gudguy1 {edited for privacy}

Hi web_lansdale,
Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases". There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

I just hooked up Internet at my house today and I'm trying to connect to it on my IPhone and IPad but neither are connecting. My grandma's Android phone is connected and is working just fine. Why isn't any of my apple products working?

I just hooked up Internet at my house today and I'm trying to connect to it on my IPhone and IPad but neither are connecting. My grandma's Android phone is connected and is working just fine. Why isn't any of my apple products working?

Since you give no clue as to what make/model/version WiFi router you are using or how you have it configured it's hard to comment.
Look here for some WiFi troubleshooting advice http://www.apple.com/support/ipad/wifi/.

Living in Japan and I'm an American who just signed up with Soft Bank the phone service here and spent a TON of money on an iPhone. I can't figure out how to connect my bank account at home to my app account so I can Skype my family. Please help!!!!

Living in Japan and I'm an American who just signed up with Soft Bank the phone service here and spent a TON of money on an iPhone. I can't figure out how to connect my bank account at home to my app account so I can Skype my family. Please help!!!! I don't have a credit card nor do they gove debit cards to foreigners here, or at least it's really hard so I'm using my bank at home and still have a debit there. My phone number is 8 numbers plus the country code which is strange! Another thing is I was given a phone email that I was told to use for texting but I'm not sure how that works!! It's so frustrating too because no one speaks English here and I'm not very tech savvy. God bless you if you can help :)

whichever app store you are connecting to, hyou need a credit card with an address in that country. Also, itunes gift cards must be in local currency too.
If you are in japan, you need to use the japan app store

TS3274 Top left says "no service" but bars show Internet and email works. Why does it say no service as everything appears fine?

At the top left it says No Servive but the bars indicating service are full. In settings it appears I am connected to the Internet. Email works. Everything seems ok. Why "No Service" in upper left?

No service refers to no cellular service but you may be connected to a WiFi network.

After connecting Ooma phone service, my airport still works fine but yellow light constantly flashes. Should I be concerned?

After connecting Ooma phone service, my airport works fine, but it constantly blinks yellow. Should I be concerned?

You will get error messages in the airport utility..
Please go to the utility and click on the red circle on the airport. It should have a number in it.. which will be the number of issues you have.. eg double NAT.
If you previously had the Airport setup as main NAT in the network.. the ooma device just took over.. so you need to redo the setup of the airport to have a subsidiary role.
If you don't understand the issues list them for us.. but certainly adding the ooma is not going to go without effect.

Imessage not activating on phone, ipad or computer why not? I am mid atlantic on a ship with internet and it worked fine up to yesterday.

I am mid atlantic on a ship, imessage and face time has been working fine on my iphone 5s but didnt work on my ipad and computer but for some unknown reason it is not working on all of them? Why will it not activate? Is it because i am no where near a gsm signal?
REgards
Lester

I am mid atlantic on a ship, imessage and face time has been working fine on my iphone 5s but didnt work on my ipad and computer but for some unknown reason it is not working on all of them? Why will it not activate? Is it because i am no where near a gsm signal?
REgards
Lester

HT4528 Why doesn't my internet and apps work when I'm in my wifi?

So this has happened to me once before but kinda just started working and now it's doing it to me again. When I'm in wifi nothing on my phone will work except texting and phone calls. I can not use the internet or any of my apps, even when I went into check for a software update I had to shut my wifi off to make it work. Has anyone else had this problem and if so how did you fix it or what did you do??

You may not really be connected to your WiFi network.
Your router may not have given your iPad a valid IP address. Go to Settings > Wifi > your network name and touch the ">" to the right to see the network details. If the IP address starts with 169 or is blank then your router didn't provide an IP address and you won't be able to access the Internet.
Sometimes the fix can be as simple as restarting your router (remove power for 30 seconds and restart). Next, reset network settings on your iPad (Settings > General > Reset > Reset network settings) and then attempt to connect. In other cases it might be necessary to update the router's firmware with the latest from the manufacturer's support web pages.
If you need more help please give more details on your network, i.e., your router make, model and version, the wifi security being used (WEP, WPA, WPA2), etc.

After restoring my iphone 3g internet and safari working but safari not able to download anything

Hello,
I have iphone 3 G phone and I restore my internet working , I can open safari and go to any site ( google etc ) but when i try to download anything " safari is not able to download this file " this message comes. after restoring I lost "skype " and Viber from my phone and I try to reinstall but no luck, then I found out that safari could not download anything !!
I need help desperatly please
I don't know if it is allowed but if so then my email is
[email protected]
Please help
Thanks

troubleshoot the network before a restore. does the same thing happen on your cell network and not on wifi?

Dropped phone in toilet and it works?

So i dropped my phone in the toilet last weekend and let it sit in rice for a week. When i took it out, it wouldn't charge enough to start up all day, but then suddenly started charging and worked completely fine all day. When i went to charge it tonight, it did the same thing where it wouldn't charge enough to power up even though it had 45% charge when i plugged it in. Any suggestions about what's wrong with it?

The device is more than likely damaged internally (corrosion). Once a device is exposed to liquid it isnt certain thats its going to work even though you let it set for a week in rice. if your device doesnt have AppleCare + its going to be $149 for an out of warranty replacement due to accidential damage not being covered under the 1 year warranty. Sorry to hear that!

HT5654 Phone is hang and not working

My Iphone 4S in hang and working when i try to install OS 7.0.2 update which is sent by apple on my Iphone. It shows on recovery mode and does not work. Plz help me what to do now.

See:
https://discussions.apple.com/message/24104878#24104878
I don't know what you're talking about regarding games on your phone being hacked... if you have hacked your iPhone, or have illegally downloaded hacked games, you need to immediately restore your iPhone to factory defaults.
http://support.apple.com/kb/ht1414

After I updated my phone, it froze and stopped working. How can I fix this??

So, my phone decided to stop working while installing the new Apple update. This ***** someone fix this.

Hello ideeclare,
Welcome to Apple Support Communities.
You can start your troubleshooting with this article:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Specifically the "iPhone is unresponsive and displays the Apple Logo" under "General phone and connectivity issues".
If it is still not resolved and other options in this article do not apply, see the bottom, "Issue not resolved".
Regards,
Jeff D.

TS1398 I cannot activate my iMessage on my ipad. I get a message that says "Could not sign in. Please check your network connections and try again." But my internet and browsing works great. I don't undersand. Any ideas of what to try?

I am trying to activate iMessage. I receive a message that says "Could not sign in. Please check your network connection and try again." I connection is strong. I can browse the internet but cannot connect to iMessages. I don't understand. Any ideas.

Turn iMessage off and then on again, wait a few minutes.
Turn Airplane mode on and then off again, turn iMessage off and then on again, wait a few minutes.
Make sure your iPad is on Wi-Fi, reboot your iPad, turn iMessage off and then on again, wait a few minutes.
Wait and try again later -- Apple's servers can get overwhelmed or experience outages just like anyone else's.

HT4059 I have internet, and it works for everything, but for some reason my ibooks isn't loading my searches.

I am trying to buy some books on my Ibooks, but For some reason it won't work! It will say it's loading my search, and never give me results. It will, however, load if i press the "buy" on a sample i previously downloaded. Why is this, and how can i fix my search bar? i've tried to power off then power on again, and nothing is working.

Let's try a reset for now:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.

Can I update and sync my new unlocked iphone 4 using iTunes before subscribing to a phone service carrier?

Can I update and sync my new unlocked iphone 4 using iTunes before first subscribing to a phone service carrier and setting up a phone/data plan?

Thanks!

No Phone Service - Internet and TV Work

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