No phone service; Trying to update information in repair work order

The only thing on this website that works is posting this forum and reading my bill. I have no phone service since last week and opened a repair work order. I am now trying to check status and update my contact # in that request. I had to buy a cheap prepaid phone at Best Buy so we had phone service at home and would like to provide that number in the work order. All I get when trying to check status of repair is a gateway error as the proxy server cannot communicate upstream. So if a Verizon tech reads this forum please send me an email so I know what is going on. I do not have enough minutes on my pre paid phone to stay on hold for hours trying to get through to a human. I tried that all week using a phone at work.

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

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Message was edited by: jesterwylde

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Welcome to the Apple Support Communities
Download > http://support.apple.com/kb/DL1576 iTunes 10.7 needs Mac OS X 10.6.8 or newer, so if you don't have Mac OS X Snow Leopard, call Apple and buy Snow Leopard if the computer is supported > http://support.apple.com/kb/sp575

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C Mawle wrote:
Thanks. I have followed all the instructions as recommended and nothing has worked so it looks like the restore/update may have been interrupted - would loss of internet connection do this?
Yes it would, possibly even brick it.
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CSCty58000 Bug Details
8945 freezes when directories is pressed
Symptom:
8945 freezes when directories button is pressed.
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Regards,
Tere.

No phone service; Trying to update information in repair work order

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