No Picture Only Sound in ProRes Compression file conversion

I have used Export in QuickTime 7 to make a smaller file of my 20 GB movie, but when I open it, only sound plays. The original file format is ProRes 4444 compression. Supposedly (according to the house that did digital scans of my films and rendered them with this compression) I can convert to smaller file sizes by using Final Cut Pro or QuickTime Pro. I chose Export, Medium file size and got for format: AAC, Stereo (L R), 32.000 kHz H.264, 320 x 240, Millions; Movie FPS: 15.00; Playing FPS: 15.00; Data Size: 5.13 MC. Does anyone know why I only get sound? Is the codec the problem? If anyone is knowledgeable about ProRes compression and converting to a more standard version I would be very grateful (or if you can point me to someone who is)!!

I did what you said but it still didn't work. In addition, now I have lost audio on all files. I thought maybe my volume control got turned down or off, so I clicked on it, and got this dialog box: “There are no active mixer devices available. To install mixer devices, go to Control Panel, click Printers and Other Hardware, and then click Add Hardware. This program will now close.” I did that and was asked if the hardware I'm looking for was already connected to my computer; not knowing what to say, I said yes and got a list of Installed Hardware. The only one which looked like it might apply was “Generic Volume;” but when I clicked on it it said the device was working properly.
Assuming I can get my volume working again, it seems like there is some tweak that I am missing that should get the pic to play. Since the audio was playing and Apple says ProRes files can “easily be transcoded to distribution formats like H.264,” this should work, right? If I get the volume working again, perhaps I can keep trying different options for the settings. Otherwise, do you know where I can go to find help? Apple doesn’t offer any support for its software (a good reason for these Discussion Lists); and I don’t know where to turn. I appreciate the time you’ve spend troubleshooting this.

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