No plan showed up on my account management to cancel, so I called and got a number, now I can't find how to end this subscription

I logged on to my account when I received an E-mail telling me to fix my account payment settings. When I logged on there was no plan in my account management to cancel, so I called and received a number and assurance that this months charge would be canceled. I'm not sure where to enter this cancellation code or when my refund will be accommodated, so that is why I'm writing this today.
Thanks,
Aaron

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