No pre-order reference number

How can I get my pre-order reference number if I didnt recieve the email with it.

Gprix81, we're excited to hear that you're upgrading to a new device! You can check the status of your order right here: http://vz.to/RWWFB
LasinaH_VZW
VZW Support
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Need Order Reference Number in Sales Order Lines- Returns Tab

Hi All,
From which table i can get sales order reference number in salesorder->lines->returns.
I have checked in oe_order-lines_all tables...I need to get total information for sales order like Reference type, order number, line number all those details...This information will be stored in DFF.
Please help!!
Thanks!!

Hi Sanjay,
I have checked the DFF 'Additional Line Return Information' and it contains two columns 'Return Attribute1' and 'Return Attribute2' which are storing header id of the reference item and line id respectively of a perticular sales order.
In the sales order form on lines-->returns tab there are 3 attributes are enabled in the DFF 1) Reference Type 2) Sales Order/PO/Invoice etc.. 3) Line Number.
Any ways i got 2 attributes ie.. Refernce Type and Sales Order/PO/Invoice Number from the DFF. Now, i am unable to findout LineNumber...Can you pls help to get this..
Thanks!!

IPhone pre-order and number switchover...

So my questions is if I pre-order my phone and I want my number converted over, does this happen at pre-order time or does something else have to happen?
thanks for any help...
- Telpereon

My plan is to order it when it becomes available through the website. Is it better to do so at the store for some reason?
My main reasons at this point are I would like to have my phone replaces (gen 2) and I would like it on the release date if possible with as few hassles as possible.

Online Shop Problems Pre-Ordering N97 in UK

I cannot find any other forum, and I seek to make this as public as possible because the way loyal customers are being treated by Nokia are think are wrong. If Nokia see fit to remove this post without sorting these problems, then fair enough.
I am disillusioned with the Nokia UK Online Shop and its practices. My experience has given me a bitter taste of Nokia and I consider that the whole operation needs an overhaul to gain confidence.
When making an order, especially a pre-order with a company that has a global reputation like Nokia, I expect several things. Firstly, to be kept informed as to the status of my order, stock availability and expected delivery date. I would expect a pre-order should get more priority over existing orders. I expect Nokia should aim to get every order if not delivered, at least shipped for the release date. I expect when enquiring about my order, to be given information especially when there is only a week to go until release.
There seems little point in making a pre-order when I can order from elsewhere quicker.
On 13th June 2009, I placed my order for a White Nokia N97 under order reference number CNLXXXXXXXXXX.
The Nokia UK Online Shop does not provide details at point of order about expected release dates, quantity, or shipping dates. I would expect Nokia to know about their own products first. The idea that Nokia are operating without any form of forward planning or logistics is quite amusing.
Shortly after I placed my order, I received an email advising that the phone has an anticipated shipping date of three to four weeks. This made me nervous and wondered whether there was a problem with the White Nokia N97 – after all, there is no information on the website.
On 15th June 2009, I phoned Nokia to enquire as to the status and was advised that there is nothing wrong and that the phone is “due” to be released on the 19th June and I should get my phone sometime after that. Unfortunately again, with less than a week to launch, Nokia did not have any firm information to hand either about their own products or their own systems.
Firstly, it seems Nokia don't know their own stock movements. Secondly, the fact I have to wait until after the 19th to receive the phone makes a mockery of the entire pre-order process and really does invalidate the whole premise when we have to wait beyond release.
Nokias own blog also guarantees that when you pre-order, “it will be shipped direct to your door from the production line so you'll have it the same day it hits the store in your country”. I highlight the relevent point here.
Receiving the phone AFTER it hits the stores is not the same day. When I pointed this out to Nokia customer service, I was advised:
“The N97 is due to be released on 19th June. If you bought it from a shop, you would have to wait for it to go from the production line, to a warehouse, then to a subsidiary warehouse before being sent to a shop. Hopefully therefore you will get yours before this.”
This is patronising and clearly an incorrect comparison given that the phone should be shipped from the factory. It twists what was in the blog which guaranteed delivery on release day, a guarantee broken in the US where I understand customers had to wait several weeks to clear the back log. This is very bad PR.
There were still a few days left before the 19th June. I relaxed a little and waited patiently for my credit card to be billed. Users on the forums were also showing concern especially when websites such as Expansys.co.uk and Play.com started guaranteeing dates and providing arrival times.
The fact that others can make promises and provide information where Nokia cannot, illustrate my point beautifully. Nokia do not have any information to suggest that users will even receive their phones by the 26th June.
By 3pm on the 17th June, my credit card had still not been charged and my order had not been updated. Users on the forums including a couple of users who had ordered yesterday, were receiving credit card charges and emails advising that their Black Nokia N97s were being fulfilled and shipped. At least for these, it looks like they will be receiving their devices in time.
I phoned Nokia once more to see if there was any problem with the White handset. I was again assured that there was no problem and that it is first come first served. But I had little to no reassurance as to when another batch of phones would be received and processed. It seems no one actually knows, least of all Nokia. If someone who ordered after me received their phone before me, I would be rightly angry and upset with Nokia.
I asked whether it would be worth swapping my order contents from the White N97 to the Black N97. I was advised I cannot make a change to my UNPROCESSED order without it being moved to the back of the queue.
I feel that Nokia have taken advantage of its loyal customers and strung us along by not providing any real information. If I had ordered an N97 from the Expansys website today, I could have had my phone tomorrow and for the same price as Nokia.
What advantage has pre-ordering given me? I haven't got my phone, my order hasn't been shipped, it hasn't been allocated, my credit card hasn't been charged. Nokia don't know when they can fulfil my order. By choosing Nokia, I have had no order tracking, no information, broken promises, no guarantees, delays and a substandard service. Worst of all, Nokia cannot get my pre-order to me quicker than Expansys.
Therefore, in summary, I make the following requests:
1)Make a pre-order count for something. A pre-order should get to me on time and get to me before it is released elsewhere. Otherwise there is no point of pre-ordering from Nokia.
2)Provide an “Expected Release Date” on your pre-order pages – when there are two different versions of the same product, users have to guess as to the availability of both.
3)Provide an “Expected Shipping/Arrival Date” on your pages – if you have two different products and I don't care about colour, I should be given the chance to order the one that will be in stock first!
4)Don't make promises that you cannot keep, no matter how informal they are.
5)After being found out, do not back track and pretend it means something else. Get the problem rectified by means of either meeting the deadline, offering a free gift, or offering an apology or explanation.
6)When I phone to find out when my order will be fulfilled, please, have some information available about your own phones and processes.
7)If you have two different versions of a product available and one is available first, let me switch without incurring penalty.
8)Give me a better service than other websites. If you cannot ship them quickly enough before the release date, you are either not shipping early enough, or not shipping quick enough.
In relation to my order, please tell me whether there has been a problem with the White N97, why those who ordered Black N97s on 8th June and 16th June are getitng their orders fulfilled and I am still waiting, and please tell me when I can get mine. Please also swap my product for the N97 Black if this will resolve any bottlenecks.

Your complaint will not be seen by the people who run the UK shop here.
You need to use the "contact us" link if you want the correct people to see your comments.
I do agree with most of what you wrote as I have been let down twice in the past by the UK online store for pre-orders. Their customer service is uninformed, unhelpful and resort to telling lies. For those reasons I do not use them.

BestBuy Pre-Order emails - How many did you get??

Everyone,
How many emails did everyone get in regards to their BB iPhone 5 Pre-order?
I was first to place my pre-order yesterday morning at my local BestBuy. Upon placing the order I got 2 emails immediately.
One emails subject was: "Your Presales Agreement from Best Buy Mobile" which basically showed I placed a pre-order but there was no order reference number on that email.
The second emails subject was: "We received your order; Wait to pick up". This email came imediately after the previous email and contains the date (9/14/12) of the order AND the Order Number. So I feel like all is good with my pre-order.
Oddly, today I receieved ANOTHER "We received your order; Wait to pick up" email with today's date (9/14/12) and a completely DIFFERENT order number than yesterdays email.
So does this mean I have TWO orders reserved at my local Bestbuy? My feeling is to just leave things alone and wait to see what I hear next Thursday evening/Friday.
Anyone else experience anything like this?

jcole66 wrote:
Everyone,
How many emails did everyone get in regards to their BB iPhone 5 Pre-order?
I was first to place my pre-order yesterday morning at my local BestBuy. Upon placing the order I got 2 emails immediately.
One emails subject was: "Your Presales Agreement from Best Buy Mobile" which basically showed I placed a pre-order but there was no order reference number on that email.
The second emails subject was: "We received your order; Wait to pick up". This email came imediately after the previous email and contains the date (9/14/12) of the order AND the Order Number. So I feel like all is good with my pre-order.
Oddly, today I receieved ANOTHER "We received your order; Wait to pick up" email with today's date (9/14/12) and a completely DIFFERENT order number than yesterdays email.
So does this mean I have TWO orders reserved at my local Bestbuy? My feeling is to just leave things alone and wait to see what I hear next Thursday evening/Friday.
Anyone else experience anything like this?
I got the same thing too.

Vol reference number

How do I find my vol reference number

Hi gemmx7,
Welcome and thanks for posting. I'm assuming you're after the order reference number? If so that'll be on your order confirmation email. If you can't find it let us know and I'll be happy to help.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

What is the status of the iPhone 6 plus 128GB pre-orders?

Does anyone know the delivery status of the iPhone 6 plus 128GB pre-orders made within the first hour on the verizonwireless.com website? I fully completed the process online for a silver iPhone 6 plus 128GB and received three indications of a 9/19 delivery date (an order summary webpage, an order confirmation webpage, and an order confirmation email with the correct phone upgrade order). My online verizonwireless.com account doesn't show any orders (in the past 120 days), but when I put in the pre-order confirmation number and my last name I get the message "We received your order and it is in process. Expected Ship Date: Not available at this time" During Friday and Saturday the date showed 10/14 (not even the 9/19 on the three confirmations). The question is what is the real delivery date, and was the pre-order really even received? Is there a Verizon rep online that might be able to check if I provide the necessary numbers and tell me what is the status of my pre-order? Thanks anyone for any assistance.

Thank you so much for that information! That is great news! And the first straight answer I've been able to find!! And it makes sense!! I was able to start my order around 2:57am and then with some confusion over losing my unlimited plan & having to choose a new one I probably didn't get the order in until around 3:15-3:20....But my confirmation email didn't come through until 4:55am and I know I was definitely done ordering the phone WAY before then! So I bet they did the first cut off at 4:55 then sent out confirmation emails for those who made the cut! Phew! It's all making sense now thanks to your information! I ordered the 6+ 128gb in gold btw and I can't wait, my 4s is still 3G and it's long overdue for retirement!!

I have two pnones on my account...my iPhone 4 and my wife's crappy old Samsung. I pre-ordered an iPhone 4S and plan to give my iPhone 4 to my wife and I will use the new 4S. How do I switch the 4 to her number once I make the switch to a new 4S?

I have two pnones on my account...my iPhone 4 and my wife's crappy old Samsung. I pre-ordered an iPhone 4S and plan to give my iPhone 4 to my wife and I will use the new 4S. How do I switch the 4 to her number once I make the switch to a new 4S?

Just call yur provider and they will set it up with you.
This is what I do, when I get a new iphone and give mine to my wife.

Pre-order number

I pre-ordered my iPhone 6 this morning online and I remember seeing a pre-order number but I can't find the email. How can I get the order number to confirm its being processed?

Help is right here Isachrver. Congrats on pre-ordering your new Verizon iPhone 6! I'm confident that you will LOVE this phone. I can help with your pre-order number. May I ask did you check your trash or junk email folder. Sometimes the security settings reroutes emails that aren't regularly delivered to the inbox. If you have don so already then send me a private message and I an look it up for you.
Thank you...
ArnettH_VZW
Follow us on Twitter @VZWSupport

Pre-ordering iPhone 6 and keeping the same number.

Hi,
I currently have an iPhone 4S and want to pre-order the iPhone 6 for delivery as it saves me going to the apple store to just be told they're sold out. I want to keep my same mobile number is this an option on pre-ordering from the apple site or do I have to go via my mobile company and order a sim / or iPhone from them.
Hope this makes sense.
Thanks
Laura

With the major carriers - AT&T, Verizon, Sprint, and T-Mobile in the USA - the phone is shipped with a SIM card keyed to your current number. When you activate the phone after receiving it, service automatically transfers to your new phone, without having to contact your carrier.

Can I pick up a pre order made with my sisters name / number??

Simple question. I made two pre orders, both under my sisters phone number and name. Do I need to be with her when I pick up the games.

Hey Mrlaedis,
Evolved is correct: the person whose name is listed on each pre-order is the only person who can pick those items up. The only exception to this would be if you placed both orders on BestBuy.com for store pickup and designated yourself as a Friends & Family pickup option at the time of checkout. For more information though I'd encourage you to refer to our pre-order FAQ:
BestBuy.com > Help Center > Pre-Orders
http://bbyurl.us/Preorders
Let us know if you have any other questions.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Pre ordered twice for the same number?

I pre ordered from att first. I didnt think it went through so i ordered from apple and got a email right away. Now it says i pre ordered from att on 6/16 when i ordered on 6/15. i spoke to a att and they said i would be getting both iphones and it shouldnt delay or interfear with the delivery time? Is all this true?

The same thing happened to me, except my Apple order was for one phone and my AT&T order was for three phones. So, one of my phone numbers had two phones pre-ordered... one from each company. I called AT&T to switch one of the phones to another number on my plan, but they wouldn't allow any changes to the original order except cancellation of the entire order. I told them I was concerned my Apple order would be cancelled which I definitely don't want to happen since it is the only one that has a confirmed June 24 delivery. She told me I would probably receive two phones for the one number and would eventually be charged the full price for the second phone. She said I would have to return the phone to avoid being charged full price.

My BB is not putting pre orders into a number priority system...urgh!

I called and asked what number I was, and she said they weren't doing numbers. She said that it's based on when your appointment is.
How can they not prioritize orders by time and date? !?
She did say she expected to get enough to cover all pre orders.

That's my beef as well. Their own manual states they must number each order.
I mean what sense does it make to give someone an early appt time that ordered after me. And then I may not end up receiving a phone.

Business account Pre-order problem/question/help

I pre-ordered with my business account online. They allowed me to bill it to my account. I got a confirmation E-mail that gave me a 8 digit Reference # starting in MB
MBXXXXXXXX
No order number or confirmation number so I cannot track my shipment. When I look in my transaction history all I see is my order was submitted and is currently "Pending"
02/03/2011-06:42    Pending The request is currently pending.
02/03/2011-06:42    Submitted We have successfully received your request.
Order Date: 02/03/2011 09:42:38
Order Status:
PRE
Orders received today ship by 02/09/2011
That is all the information I can get. No one can tell me if its shipped, why it hasn't and why I have not received any more information with tracking or order numbers. Anyone else having this problem? Customer support is WORTHLESS. They can't look anything up and continue to tell me no one's phone has shipped even though I can clearly see on here that is not the case.

I ordered 2 through my business account. (upgraded 2 lines)
my orders status says: "PRE"
I look at history and this is what is says.....
Transaction History Details
Structure: Default     Position: Default Set Default Position
TransactionConfirm # Wireless Number Date/Time * Status Transaction MB48957**** 813-2*0-**** 02/03/2011-00:58 Submitted Upgrade Equipment
Transaction History Date/Time * Source Status Description 02/03/2011-00:58    Submitted We have successfully received your request. 02/03/2011-00:58    Pending The request is currently pending.
I ordered @ 3am Eastern Exactly.
I have read other sites posts that business accounts were not shipping early and would be shipped on the 9th.
Anybody have any updates?

Anyone who pre-ordered the 3GS not receive their tracking # yet?

My girlfriend still has not received her tracking number. She pre-ordered the white 3GS last week. I pre-ordered mine at almost the exact time she did, yet I have a tracking # and she doesn't. Could it be possible that both of our orders were combined into the same package since they are getting shipped to the same address?

Mine was the same way until about 20 minutes ago. They sent me the email with the tracking information. They'll get to you. I ordered mine at 6/9/09 at 4:45pm CST if that gives you a time reference.

No pre-order reference number

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