No preview codec, crashing on start up, no audio with black magic, asking for serials

Hello,
I have 4 issues with Premiere CC. At work we have a school license of some sort, what I know we got a special design one from the sales team (I might be wrong).
The problems we have runned into are:
1. We students try to open a project they been working on a error screen popps up and says something like "No preview codec could be associated with this sequence...."
I think this happens when students have merged audio and video toghether.
2. I got some help from the tech support and they made some changes in the libiry in one of the editing rooms computers and reinstalled premiere Pro CC.
It seemed as everything was working until I opened premiere CC the day after, and it asks me for a serial key. I tried putting in the serials we got and non of them worked.
I also tried logging on to the account we have and it still asks me for the serials. And when I try starting in in trail mode I can't playback anything.
3. In another editing room Premiere was crashing on start up, so I was told by the tech support to uninstall all adobe softwares and update my mac OsX and then reinstall the softwares needed. It worked but if i save projects and try to open them up Premiere CC craches.
4. On computers using black magic deck link I can't get audio out from premiere pro.
I would really appreicate if I could get some more support.
Thank You
Viking Jonsson

Hello again,
So the sound issue is solved, so for other users with the same problem I will write down my way of making it work.
I read some time ago that someone made it work by starting AE and in AE more choices were avalible in the audio prefrences, but this didn't work for me but it might for some, thats why I write it here.
I took this a step futher and I opened up Audition CC, and in Audition CC the sound worked just fine and it was automatically set to black magic.
After I had open Audition CC I was then able to select Premiere Pro 7.0 as the sound output in the Apple system settings sound prefrences.
Then the sound worked fine in AE and PP. Should also note that when I did it as said in the manual I didn't get it to work.
The preview preset issue is some what solved, I reinstalled premiere and upgrade my OSX as written above. First time I installed Creative Cloud I did it from a build from a hardrive I think that some how made it so creative cloud could not reach premiere correctly???
Although I still have the problem with serial numbers sometimes and I have to be logged on wich is don't work if i try to log on with the account on two or more computers.. Even thou we have a school license, so I still appreciate all help I can get with this.
I will also add that I heard that strange things can happen if users install apples latest ProApp QuickTime Codec 1.0.4 so watch out for that one at the moment, I sure adobe will fix this soon as well

Similar Messages

Adobe Reader 11.2.2 crashes on start on iPad mini with iOS 6.0

Adobe Reader 11.2.2 crashes on start on iPad mini with iOS 6.0

Judging by preliminary reports, there may be a problem running Reader 11.2.2 under iOS6.

How come I'm not asked for password for every app purchase, app auto downloads once I tap install, not good when my kids start buying apps because they are not asked for password, help!!

How come I'm not asked for password for every app purchase, app auto downloads once I tap install, not good when my kids start buying apps because they are not asked for password, help!!

Thank you for the help, have sorted it through Restrictions in General settings now : )
No more mysterious app purchases on my c.card now thank god !!
You would think they would set as default that Password was required - Imediatly . But they know there likely to get more purchases the way the default set it..
Thanks again for prompt reply!!!

Mainstage asks for serial number everytime I start the program :(

I just upgraded my laptop to one of the new i7 macbok pro and installed logic pro 9 on it. Now Mainstage asks for my serial number 95% of the time I start up the program. Logic works fine and does not display this behavior. For one day I started logic first then used Mainstage and it didn't ask for the serial. I thought it was fixed but today it asks for my serial everytime I open up Mainstage 2.1.1 One of the times it asked for me to register with Apple and send them my info. I have already done this yet I turned on airport to send it again. This did not help.
Why does it continue to need the serial number everytime I start up.
Why the erratic behavior conserning this issue?
I only have logic pro 9 installed, Soundtoys plug-ins, and Melodyne. This laptop is to be an audio only machine for stability. That's why I want airport off. Could that be causing the problem? It ***** I'm having problems even on a stripped down, no internet, brand new top of the line Macbook pro.
Extremely frustrating after spending my life savings on one of these laptops
Any help would be extremely appreciated!!
Todd

This is still a problem. I thought it was solved before but it came back. After contacting Apple support and spending hours spanning multiple days they realized this is a bug. Here is the current reply from tech support:
Hello Todd, I'm afraid you will not be notified
directly if/when the serialization issue is resolved.
Regarding troubleshooting your system, you could
keep the Activity Monitor up and running when you
are using MainStage, set to show All Processes,
and see if you notice any spike in CPU usage of
one of the process that corresponds with when a
spike occurs in MainStage.
Sincerely,
David Paulson
Apple Inc.
So according to apple they MAY fix this bug. "IF" it gets fixed. I spent top dollar for the latest macbook pro i7, and I purchased my own copy of Logic pro. I find this heartless reply to me, the customer very saddening. Randomly Mainstage and Logic will continually ask for me to enter my serial number and maybe one day there will be a fix or it could be an indefinite issue? ....and that's it case closed?
I am one very very unhappy apple customer. If you are planning on purchasing a top of the line macbook pro to use Mainstage problem free in a live concert setting then you could be in for extreme frustration with a large dose of buyer's remorse:(
-Todd

Why Does Logic Pro Repeatedly Asks for Serial # and XSKey When Started?

I've purchased and installed an upgrade to Logic Studio 9. I previously used Logic Pro 7 but did not have it installed on my MacBook Pro when I installed Logic Studio 9.
The installer asked for the Logic Studio 9 serial number which I entered and then prompted for the original serial or XSKey. I dug out the Logic 7 XSKey, plugged it in and it was accepted so I could continue with the installation which completed successfully.
So far so good.
But now Logic Pro 9 asks for the serial number and XSKey every time I run Logic which isn't what I expect. I re-enter the new serial number and then plug in the XSKey which is accepted and the software runs as expected, but I would prefer not to have to do this every time I start the application, in particular because I don't want to carry the XSKey around with me at all times.
Why isn't Logic 9 storing my serial number? Why does it ask for the serial # and XSKey every time I start the application?
I'm not running Logic as an admin user. Could this be preventing Logic from storing the serial information?
Any help would be greatly appreciated.

I had this when upgrading from 7 to 8. What I did was plugin the xskey BEFORE I started the upgrade and it never asked for a key or serial again after that.

Lr4 asks for serial number every time it starts

I purchased a Lightroom 4 upgrade license from the Adobe store and I can't get the serial number to stick after entering it in the start-up dialog. Every time I launch Lightroom, the application asks for the new serial number and the original serial number for the product that I upgraded from (Lr3). I get green checks when I enter both numbers and Lightroom functions normally, but when I quit and launch Lightroom again it starts from scratch and I need to re-enter both serial numbers.
I'm running Mac OS X 10.7.3

A thread associated with a Lr2 upgrade has a solution. I deleted the file 'Lightroom 4.0 Registration' at /Library/Application Support/Adobe/Lightroom (NB: not the user's Library) and I am no longer prompted for the serial number. Yeah!

Everytime Logic express starts it asks for serial

Hi,
logic always worked perfect, but after i reinstalled my OS Logic always ask for a serial if i start it, if i enter the serial it works without a problem but it asks everytime i start logic. please help me someone.
Rutger

Did you drag and drop Logic from an external HDD? if so, try reinstalling logic.

HT4623 I installed iOS 7 last night and when I started the i-pad this morning, it ask for a password. I did not set a password and now my i-Pad is disabled and I can't use it, can you help?

I up loaded iOS7 last night and when I opened my iPad this morning, I was ask for a password. The problem is, I did not set a password and when I used the 4 digits I would normally use, the i-Pad disabled and I cannot get it open. Can anyone help?

iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

Logic asks for serial number every time I start it...

Hi,
I've just reinstalled Logic Studio and it asks me for a serial number every time I start up Logic Pro if I don't have the old XS key inserted.
It's the upgrade version and in the past i've just needed to insert the XS Key at installation, not evey time I use it.
I'm using Logic Pro (lastest update) with Lion which Apple says is supported.
Can anyone help?

I had this issue when I upgraded. I resolved it by inserting the key before I started the upgrade and left it in there and then valdidate it with the serial. After that it never asked for the key again. If this is not working you might want to contact support and they probably provide a new serial key.

Premiere CS5 crashes at start and losses audio

Hi everyone,
Sorry if this has been covered before but I couldn't find any answer on my search.
I have a problem which has been haunting me for a good couple of months and I'm really fed up now. Two months ago I started using Plural eyes to sync my different video and audio files into the timeline. I believe Plural eyes syncs your clips and converts stereo audio into dual mono clips. Everything fine so far, I editing for hours, save my project and the next time i open it.....voila! Premieres crashes when loading and says: 'Premiere has encountered an error [..\..\Set\Clip\MasterClip.cpp -2802]' (see image below)
This means that the project becomes unusable as i can't open it at all. Great. The only workaround is to import the entire project into a blank project......and this would be a great solution only if Premiere hadn't lost every single audio in the timeline. And that means every single one (see image below)
The only workaround is to reconstruct every single piece of audio every time or to leave the computer on forever and ever.
Needless to say that this is a v serious bug which i don't believe is related to Plural eyes but Premiere mishandling files. Has anyone found this problem before? I can't really keep on working like this and i'm even considering switching NLE as this is incredibly frustrating.
thanks in advance

thanks for replying Andrey.
I've been doing a bit of research and I just discovered a blog entry by Adobe announcing the PremierePro CS5.5.1 update. One of the points at the bug fixes section mentions:
"Projects created by importing Final Cut Pro XML projects that contain multiple mono clips would lose some audio when the project was closed and reopened."
http://blogs.adobe.com/premiereprotraining
It doesn't mention the crash but I think this is exactly what my problem is as you have to import the Final Cut Pro XML file generated by Plural Eyes.
I guess the bad news is, I can only get rid of the problem by paying the upgrade to CS5.5.
Unfair!!
thanks

Crash at start when opening bookmark: bookmark menu covers prompt for general password

Firefox asks for a general password using a drop-down window when opening a page with a log-on section, presumably for an autofill. (It's annoying and I wish I could get rid of it, but that's another story.) My home page has a log-on section, so the prompt appears. But, when I try to choose a bookmarked page, and if the prompt appears while I'm doing it, the bookmark menu covers the prompt. Nothing I do dispels the bookmark menu, whether clicking away from the menu, choosing the menu item, or even just typing the password. I have to restart, sometimes requiring 'force quit' from the Activity Monitor. I automatically clear my history when I quit. Seems obscure enought that it might be a bug...

Bingo. Command-. makes the prompt go away, releasing the bookmark menu so that it returns to its rightful place. ESC, Enter or Space don't work.
Thanks -- you're a star in the night!

Crash 0::42 when Exporting Audio with Quicktime:

Hello Folks,
We're having an issue with exporting .mov files from After Effects. When a user tries rendering a project through Make Movie > Ouput Module > Quicktime Movie, AE crashes with the error code 0::42 if the user simply clicks the 'Format Options' button for Audio output. In addition, if the user selects File > Export > Quicktime Movie, the movie will get about half way done and crash with the same error.
This error occurs on all of our workstations. We are using CS4 and HP workstations of various makes and models, the only direct similarity is they all use Realtek built in audio. I have done some troubleshooting using procmon.exe and the issue that seems to be coming up points to a conflict with our audio driver and Quicktime (see the following regesty entries below)
The following kept coming up with a BUFFER OVERFLOW and NAME NOT FOUND results:
HKLM\System\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\HDAUDIO\FUNC_01&VEN_10EC&DEV_0262&SUBSYS_103C 130A&REV_1002\4&705ED8E&0&0001\DirectSound\Device Presence
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Drivers32
Also, both registry entries point to the file
C:\Program Files\Adobe\Adobe After Effects CS4\Support Files\(Media Core plug-ins)\Common\AsioWdm.dll
Does AsioWdm.dll have some conflict with our HD Realtek audio and quicktime?
I tried uninstalling and reinstalling the Sound card drivers / codecs. This actually allowed me to export Quicktime movies without crashing via File > Export. However, we're still experiencing the crash when clicking on 'Format Options' from Make Movie > Output Module > Format Options.
Does anyone have any idea what's causing / how to resolve our issue?
Any help would be much appreciated.
Thanks,
Ben

Hello again,
Thank you for your responses, here is an update on our status:
I am testing a simple scene with a .wav file. AE only crashes when we're using the Quicktime module and if we click on Format Options in the audio settings. All other modules seem to work just fine. Interestingly, if we choose File > Export > Quicktime Movie, we can access the audio compression options and AE does not crash.
In regards to ASIO, as far as I know, we are not interfacing with anything else. The workstations we're using have built-in speakers, but I don't see how that could be an issue and nothing else is plugged in.
As for the codecs, we have the k-lite package installed as well as DivX, Xvid and whatever comes with the Realtek drivers. I tried uninstalling k-lite and xvid, but neither seemed to help.
Other things I have tried:
- Uninstalled and reinstalled AE
- Updated Quicktime to the newest version
- Uninstalled and reinstalled Quicktime to version 7.65
- Disabled openGL support
NOTE: we recently tried this on one of our workstations (z600) with windows 7 64 bit and we got the same issue.
No matter what we do, AE still crashes when we have the Quicktime format selected and click the Format Options Button for the audio settings.
Any other ideas?

After updating a program (Family Tree Builder), I started Firefox and now have a special tool bar for My Genealogy every time I start up....did not ask for it, don't want it....deleted the program, but how do I fix Firefox?

I then deleted Firefox as a program and lost all my bookmarks, special apps....how do I delete the special tool bar (and start page) without having to delete Firefox and my setups.

Hi ed652gray. You may uninstall the toolbar on the Control Panel, using the "Uninstall a program" option. Look for something like "Family Tree Builder Toolbar" or "My Genealogy Toolbar".
If you only want to hide the toolbar, you can check this article:
https://support.mozilla.org/en-US/kb/how-do-i-customize-toolbars?s=toolbar&r=3&e=es&as=s#w_how-do-i-show-and-hide-the-different-toolbars
And to restore your default home page, you can check this article:
https://support.mozilla.org/en-US/kb/How%20to%20set%20the%20home%20page?s=home+page&r=0&e=sph&as=s#w_restore-the-default-home-page

5.5 Design premium now asking for Serial Numbers when starting up programs - neither of our two serial numbers are re-activating the software?

We have Design Premium installed on two Macs
Just recently the individual programs on one of them has started showing a box requesting serial number.
We're not sure which of our two registered versions is on which machine but have tried both to no avail.
What can we do please?

Hi upbeatguy,
Kindly try the below mentioned links.
Sign in, activation, or connection errors | CS5.5 and later
Try to deactivate and re-activate it again: Activation & Deactivation Help
Thanks,
Atul Saini

FCP 7 keeps asking for serial number every start up

I just got the new Mac Pro and transferred all my programs from old to new. Every time I open FCP 7 it asks me for my serial number. Does anybody know what I need to do so I don't have to type it in each time?

Using the migration function is never a good idea with Pro apps. The installer places files deep in the System and Library folders that don't get copied across.
Full install from the original media is the correct way to do it.
If you see the repeated request for the serial number on a properly installed FCS suite, follow the path below and delete the file marked in the right column.
Now open one of the FCS apps and enter your serial for the last time.

No preview codec, crashing on start up, no audio with black magic, asking for serials

Similar Messages

Maybe you are looking for