No preview for InDesign Creative Cloud Files

I uploaded a number of files to the "Creative Cloud Files" folder on my computer, then went to creative.adobe.com Files section to view them.
Illustrator and Photoshop files display properly with a preview, color swatches, layer control, etc.
But InDesign files display as a blank icon, no color swatches and cannot be paged through.
They can be downloaded and opened just fine, so they are not corrupt or anything.
Here's a link to one of my InDesign (.indd) documents that is not showing a preview: http://adobe.ly/TRcWZN
I know this is supposed to work with InDesign files.
I have seen a few examples of people being able to page through an InDesign file.
Here's one: https://creative.adobe.com/share/e86a3bf2-fd5f-41a0-8be8-c4a7aff131cb
Does anybody know why I am unable to preview these InDesign files? Am I missing a setting somewhere?
Any help would be appreciated. Thanks!

I also seem to have this problem. Here’s a link to a file created in InDesign 2014 (10.0.0.70) which the web shows as a blank icon.

Similar Messages

Backsaving InDesign Creative Cloud files to idml files

Hi I have an ID CC doc that Im back saving to an idml file for someone to edit on, however when I do this and send it to them they are opening it and all the master pages are in the main doc over the top of my laid out work. IS there any reason for this do i need to tick something before saving as an idml file? By the way the idml file looks fine to me on my mac.

@Bruce – I think, there is nothing on your side you can do.
At least, I cannot tell, because I cannot see into the files (the IDML and the INDD as well).
And: I do not know what is the exact version of:
Your InDesign
Your OS
The recipient's InDesign
The recipient's OS
Uwe

Downloading InDesign book files from Creative Cloud files

Gang,
I'm working on a project that has me using the Creative Cloud files to store the changes I make. I know I'm not using all of the features, but with my own personal account on two machines and my employers site license on the other, I end up using the browser version of Creative Cloud to upload and download files on my work computer.
When I download a book file (.indb), Creative Cloud and my browser seem to get confused as to what kind of file it is. Creative Cloud asks me and doesn't have an option for InDesign Book. When it downloads, it downloads as a .octet-stream file. I later go to Finder and change the extension to indb and life is good.
Is this a bug or a feature?
Warren BIngham

This is a bug. Will update this thread once it is fixed.

How to save down from InDesign Creative Cloud version to CS5? Have exported as .idml file but still get messages that plug-ins are missing although CS5 confirms it is fully updated.

How to save down from InDesign Creative Cloud version to CS5? Have exported as .idml file but still get messages that plug-ins are missing although CS5 confirms it is fully updated.

Yes. Thanks. I misled myself based on another post. Successfully did this by selecting "File," "Save a copy ..." then choosing "for CS4 or later (IDML)"
It required some patience and several tries, but I think that was due to hardware (memory) being overloaded by CC Cloud version or something. It was a 50 MB, 500-page file and took 17 minutes to convert/save,
Re-capping: from CCloud to CS5, don't use "Export" (to IDML); use "Save as" or "Save a copy" and select "for CS4 or later (IDML)".
Advice much appreciated.

Why do my Creative Cloud files look blurry and bad when previewing them?

PDF, PNGs, AI and PSDs all look like very poor quality, compressed JPGs when viewing on Creative Cloud files website or in the iPad app. You can even see the low quality JPG-like compression artifacts all over the files. Nothing is sharp. Would really like to be able to use the cloud to preview files to clients, but the quality is just not usable. Would like to know if others experience this. Any help is appreciated. Thanks

The thumbnails are fine. The problems start when I click on the thumbnails to view the photos. See my long comment above. Thank you.
I meant the mismatch between thumbnails and photos, sorry. In addition to broken rotation tags, that Winston Churchill pointed out, the database entries with the applied adjustments may have become corrupted. Repairing the database will at least ensure, that the database entries are correct.
Are you shooting RAW? Then consider tor reprocess your RAW files. The Help recommends that, if your photos have been edited in another app, for example iPhoto.
Reprocess imported RAW files
If you import RAW files that were already processed by another app, such as Aperture, the RAW processing of the photos might be out of date. If you’re happy with how a RAW photo looks, you can leave it as is, or you can choose to reprocess the RAW file with the most recent version of Apple’s RAW processing software. Note that your photos may look different after reprocessing, and you cannot undo this change.
Double-click a photo to open it, click Edit in the toolbar, then choose Image > Reprocess RAW.

Feature Request: TGA image previews in Creative Cloud Files

Feature Request: TGA image previews in Creative Cloud Files (app & web) when browsing files in web and iOS App

On a related topic, here's another Illustrator file with fonts displaying incorrectly, but this time it also has problems with the download links - the options for PNG, JPG and PDF do not appear at all.
https://creative.adobe.com/file/2d6d788d-01e4-488d-90b8-46823f2017e2
This is all very strange, because they did appear in a previous version of this very same file:
https://creative.adobe.com/file/dae50071-9596-44ce-b525-3f52663f8cca
Could it perhaps be related to the strange font behaviour?

How do I specify the 'My Documents' folder as the sync directory for 'Creative Cloud Files'?

I know how to move the 'Creative Cloud Files' directory within preferences, but when I do this, it simply moves the 'Creative Cloud Files' directory within the 'My Documents' folder. I do not think you can set a specific folder as a 'sync' folder in the preferences. Would creating a symbolic link to the contents of 'My Documents' in 'Creative Cloud Files' directory work to enable the contents of 'My Documents' to sync with the cloud? This is for within Windows 8 BTW...

Yes, I understand this. Perhaps a suggestion then to offer this as a feature in a future update. It would be useful to be able to specify an existing documents directory. For example, I have a couple of years worth of client work (psd, html, tpl files mainly) that would be useful to be able to have synched to the cloud without having to relocate them. I have sites configured in Dreamweaver that if I moved those files to the Creative Cloud folder, I would have to reconfigure all those sites. It would just make management of the various Adobe file types easier to have this option.
Thanks for your help anyways.
Chris

Creative Cloud file synch misbehaves - does not wait for save operation to complete before throwing an access error

Creative Cloud File synch is too impatient and it constantly gives me an error when I try to save my project file from Articulate Storyline 2 to my folder on Creative Cloud,
This is from my log:
Copy Over 'C:\Users\sbirch\Creative Cloud Files\eIssuance\03Project\eIssuance.story' -> 'acsl://scss.adobesc.com:80/files/eIssuance/03Project/eIssuance.story'
- ERROR: Copying file: Cannot open local file 'C:\Users\sbirch\Creative Cloud Files\eIssuance\03Project\eIssuance.story' for read: The process cannot access the file because it is being used by another process. (error 32)
20150120-134758.611: Finish UL: /eIssuance/03Project/eIssuance.story (Ovr): Copying file: Cannot open local file 'C:\Users\sbirch\Creative Cloud Files\eIssuance\03Project\eIssuance.story' for read: The process cannot access the file because it is being used by another process. (error 32)
Problem is, the save operation is incomplete when CC tries to access the file. And it jsut gives up. It doesn't wait or retry, which means my file never synchs UNLESS I restart the CC application, or reboots, or renames the file.
Thats silly. Can you change that behaviour please?

Hi,
Could you supply me with your log files, you can locate them by looking at..
Mac:
/Users/<username>/Library/Application Support/Adobe/CoreSync
Windows:
C:\Users\<username>\AppData\Roaming\Adobe\CoreSync
'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:
http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)
https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)
Please send upload them to Creative Cloud and send me a link at [email protected]

Can I change Folder or path for Creative Cloud Files?

Hi All,
how can I change the path / folder?
I don´t have enough space on C: : )
kr
Alex

Hi @amia,
Yes, you can change the location of the "Creative Cloud Files" folder on your desktop computer. In the CC desktop app, select the Settings icon (gear icon in upper right), then the "Preferences..." menu option. Click the Files tab and you'll see the "Folder Location" option.
Hopefully this works for you.
Thanks,
Elba

You cannot change your default location of "Creative Cloud Files" for sync from desktop

So, I'm finding that I am restricted from moving the "Creative Cloud Files" container (for syncing to the cloud from my desktop). It is bound to C:Users/Name and will not move.
This is very saddening and seems like an elementary function that should be included.
I do not want to store things on my small SSD C: drive -- thanks.
Am I missing something here?

Hi Mark,
As per Adobe F.A.Q, I would like to state that :http://www.adobe.com/products/creativecloud/faq.html
"Your files remain on your local hard drive. You can also choose to take advantage of the ability to synchronize your local files with your Creative Cloud storage. Even if you choose to sync your files to Creative Cloud, you will always have a local copy of your files."
There are some workarounds, it might work out, you can try it : It is for windows
First, stop the sync and exit the app ( right-click on the Connection icon and click Turn Sync Off, right-click again and choose Exit )
Go to “C:\Users\your user name” folder and locate Creative Cloud Files folder
Move the folder to a different location ( e.g. “D:\Data\Creative Files” ) and make sure that you move complete Creative Cloud Files folder
Run cmd.exe in admin privileges ( type cmd in Start menu, right click on cmd and select Run as administrator )
Type following:
mklink /J “C:\Users\your_user_name\Creative Cloud Folder” “D:\Data\Creative Files”
You should receive message that the junction is created ( refer to this guide if you need more help:Complete Guide to Symbolic Links (symlinks) on Windows or Linux )
Now to test it BEFORE you turn on the Connection app simply copy something to “D:\Data\Creative Files” folder, than go to Creative Cloud Files folder in your users folder and you should see the file you copied
If you are able to see the file, all you have to do is to start the Connection app! Hooray!
This guide should work for Windows 7 and Windows 8.
Refered Links:http://notes.darrenseamark.com/post/42451349686/how-to-move-the-default-adobe-creative-clo ud-connection
http://tomaxxi.com/2012/11/move-your-creative-cloud-files-folder/
Please read the disclaimer in detail.
Regards,
Rajshree

What is the Creative Cloud Files (archived) folder for?

I see its content mirrors the same stuff that's currently in my Creative Cloud Files folder on my Mac finder.

This effectively a back up of your Creative Cloud folder if you uninstall and re install Creative Cloud. The Creative Cloud folder is not deleted during an uninstall to preserve your data.

Is there an offical app from Adobe for Android that can access the Creative Cloud files?

I have found one app but it was not made by adobe and was not recomended by any reviews. Is there an official app for the Creative Cloud?

First, to answer your initial question - no there is no way to access the clipboard content outside of the apps at this time.
The idea of exporting a timelapse is very interesting, and something we have been thinking about, but there are already some decent ways to do this. Check out this video of a drawing in Line created by Brian Yap Adobe Ink and Adobe Line Illustration - YouTube
You can create this kind of video using several of the available apps that let you display your iPad screen on your computer using Airple. Some examples are Reflector http://www.airsquirrels.com/reflector/ and AirServer http://www.airserver.com/

How can I view my Creative Cloud Files on my iOS device?

Hi All, I recently turned on file sync in my Creative Cloud app, and like the WEB UI overall. I'm considering permanently switching to CC from Dropbox. The one thing I can't seem to find is a CC iOS application. Are we seriously expected to browse our files via mobile device on a browser? There is no app?
Excerpt from Adobe Site:
"Your Adobe Creative Cloud account comes with online storage so that your files are available to you anywhere and on any device or computer. You can preview many creative file types directly in a web browser on your computer, tablet, or smartphone. These file types include: PSD, AI, INDD, JPG, PDF, GIF, PNG, Photoshop Touch, Ideas, and others."
Edit: I just tried using the file explorer via Safari and Chrome on my iPhone 5s and the scrolling is completely broken, I can only see the first few folders, and am unable to scroll down for the rest.

1. I'll make sure to do that
2. The Touch Apps do not help me with the functionality I am looking for.
3. I contacted Adobe Support and received no help, transcript below:
General Info
Chat start time
Jun 9, 2014 1:25:10 PM EST
Chat end time
Jun 9, 2014 2:01:47 PM EST
Duration (actual chatting time)
00:36:37
Operator
Nalini
Chat Transcript
info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
info: You are now chatting with 'Nalini'
Bart: hello?
Nalini: Hello! Welcome to Adobe Customer Service.
Nalini: how can i help you
Bart: Hi, I am trying to access my Creative Cloud files as outlined in http://helpx.adobe.com/creative-cloud/help/sync-files.html via my Apple iPhone but the feature is broken.
Bart: I cannot scroll through my files
Bart: Is there, or will there be a mobile application in order to access these files correctly?
Nalini: okkk
Nalini: give a min
Nalini: which application are you trying to access through your mobile
Bart: Creative Cloud Files
Nalini: hi you wont be able to use this feature on your i phone
Nalini: 'for this you have to use a desktop or laptop
Bart: But you website clearly states that this is available on any mobile device:
Bart: http://helpx.adobe.com/creative-cloud/help/sync-files.html
Nalini: ok let me double check this
Nalini: what is the extension of the file you are trying to view
Bart: I'm not trying to view any files in particular, I am just trying to browse through the files via my device and I cannot even scroll down.
Bart: Navigating through this site via mobile device seems to be broken, I have tried both Safari and Chrome on my iPhone.
Nalini: ok ,,,.
Nalini: do you see a scrol bar or you dont even see a scroll bar
Bart: I can see a scroll bar but the site will only allow me to scroll down 3 or 4 folders, the rest of the folders are cut off and not accessible.
Nalini: ok ...
Nalini: could you please try to scroll with two fingers as it s not the problem with the abobe product
Bart: I have tried with two fingers, it's still not functioning. It a problem with the way the web page was designed to function on a mobile device.
Nalini: its not the problem with adobe product
Bart: Is this the extent of your support?
Nalini: this is not in our support boundry
Bart: So you are telling me that you can access Creative Cloud Files with 5+ folders via iPhone 5s and you are able to scroll and view all folders?
Nalini: adobe product are html 5 supported product
Nalini: so this is not an isue from our end
Nalini: you can once seek help from apple store
Bart: But you have not actually tested it? So you don't know if there is a bug correct?
Nalini: yes but all the adobe product are as i said html 5 suppoted
Nalini: so it will not give you an error in scrolling
Bart: But you have not tested it, so you don't know if there is a bug right?
Bart: There could be a bug in the html but you don't know that do you?
Nalini: taht can be
Nalini: that*
Bart: Ok, well this is the issue I'm reporting
Nalini: okkk..
Nalini: will report this to my managment
Nalini: is there any thing else i may help you with
Bart: I guess not
Nalini: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!

Fonts not displaying properly in Creative Cloud files

I just noticed that fonts are not displaying properly in my Creative Cloud files. The strange thing is, they continue to display correctly in files I uploaded prior to release - it's just in files I upload now that the fonts are reverting to some generic display font.
For reference, here is a file uploaded before release:
https://creative.adobe.com/file/7ba1e1dc-993e-4f85-bf2d-7ec4e099929e
And here is the same file uploaded just now:
https://creative.adobe.com/file/82f1ed16-8f8c-45f5-9127-791f08ad9ec9
The display problem also applies to downloads of the newer file as a JPG, PNG or PDF, although the fonts are still present in the downloaded original file. With the older uploaded file, download as PDF is not available (presumably because this was a release feature), but download as JPG and PNG outputs a file with the correct fonts intact.
This is a serious problem, because it makes previews inaccurate as well as making the download feature almost useless. Was it perhaps an unintended side-effect of turning on download as PDF?

On a related topic, here's another Illustrator file with fonts displaying incorrectly, but this time it also has problems with the download links - the options for PNG, JPG and PDF do not appear at all.
https://creative.adobe.com/file/2d6d788d-01e4-488d-90b8-46823f2017e2
This is all very strange, because they did appear in a previous version of this very same file:
https://creative.adobe.com/file/dae50071-9596-44ce-b525-3f52663f8cca
Could it perhaps be related to the strange font behaviour?

Why do I have 3 'Creative Cloud Files' folders?

Hello! I have a question about the Creative Cloud folder structure/syncing.
I installed the Creative Cloud Desktop application on my MacBook Pro and then installed the following programs: Lightroom, Photoshop, InDesign, Illustrator, Acrobat Pro.
Once I had done that I switched 'file sync' on in the Desktop Application bar.
I noticed that I have three different areas called 'Creative Cloud Files' and one of these folders is called 'Creative Cloud Files Unknown' [see screenshot below].
Does anyone know why there are three separate locations? Which area am I supposed to save my files in so that I can sync them with the cloud? Can I delete the one that says 'unknown' in the file name? I assume that the folder listed in the Favourites Bar is the same place as the 'Creative Cloud Files' folder in my account?

With the recent update of the Creative Cloud Desktop app (1.9.1.474) we unfortunately introduced a bug which causes the creation of a new Creative Cloud Files folder, and re-sync of all content. This will only occur the first time the sync application runs after the update. This has caused understandable pain and confusion, for which we truly apologise.
We have taken steps to ensure we increase our focus on quality in this area to prevent a recurrence.
The Creative Cloud Files app contains logic that supports the use of multiple Adobe IDs. This allows you to sign out of one ID and in to another, but keeps your Creative Cloud content separate. When you sign out and change IDs, the app moves the previous Creative Cloud Files folder and it's contents and appends it with the previously signed in ID (User@AdobeID). It then creates a new main folder and starts to sync content of the new ID.
The bug which I mentioned previously occurs, as the app believes an ID switch has taken place and as such, moves the current Creative Cloud Files folder and tries to append the previously signed in ID. As no switch has actually taken place it manifests as (Unknown). The app then creates a new main folder at syncs down the data.
Essentially what you end up with is a Creative Cloud Files folder with your newly sync'd data and a Creative Cloud Files (Unknown) folder that contains duplicate data.
This occurs once, after the last update completes.
The fix is to simply delete the Creative Cloud Files (Unknown) folder.
I would advise that you ensure you have no pending edits that you may have made offline and that you check the contents of the new, main Creative Cloud Files folder contains everything you expect it to. If not, check the contents of the Creative Cloud Files (Unknown) folder.
If there is still a discrepancy with your data, you can check on creative.adobe.com to confirm your data is there.
If you have any further problems or questions about this particular issue please email [email protected]
Again, let me say we are sorry for any inconvenience caused

No preview for InDesign Creative Cloud Files

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