No preview images from raw files during import any suggestions?

Lightroom will not display preview images during import of raw images. Any images in other formats display fine but with raw images I get a gray window the size of the preview image and the words "preview unavailable for this file". Adobe tech support has been no help they don't what is going on. Running Windows XP 64, Lightroom 3.3. Any suggestions?

I have the same problem when pluging the camera directly to PC. But if I use the card reader, everything is normal. Win7 64bit.

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