No print before change of magenta cartridge

Has for a long periode without use , had problems with not being able to print. Automatic notification; Change following ink cartridge to cintinue printing HP 940 Magenta.
Then swiched to a new magenta cartridge, stille the same message. Downloaded driver s from HP website, opdated support software etc. It should be mentioned that somethime by interrupting the printer and start up again can be printed, but next time I start up my computer, it`s the same problem.
I have sougth support on the web by HP, but without any success.
I have learned that I am not alone with this problem and pending a perception on the net that is pre-programmed an error in the hardware such that after a given period time or number of printouts triggered a bug that prvent use og the hardware. Some have loose this problem by bouing a chip og code online as passivated error on the printer. Such triels cost about 100 usd. on the web.
I am frustrated to waste a lots of time in mu home office and before i make decisions to buy some other hardware as to maintain by company printer needs, I hope I van get usefull support in this media.

Unfortunately there is no numeric codes, just a message, that the magenta cartridge is empty and must be replaced. I did replace the cartridge as usual, but still I cant print even I change to mode "only print in black". I was lucky once when I turned the printer off for a short while and then
may print a page. Then I got the same message. I can not even print the test page.
When I first bought the printer (in Denmark) I got a chat with HP support which gave me a very thorough good help installerere properly. Do you know if I can get telephone contact HP Support in Denmark for help.?

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(I am an HP employee) I am not a expert on all our products, but I'll do my best to help you.

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No print before change of magenta cartridge

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