No print black

photostupid 6510 does not print black, stupid piece of crap is just over warranty date of course.
I have aligned heads, cleaned heads, cleaned cartridge, replaced cartridge and I'm ready to throw cartridge and printer onto 495. Someone tell me how to fix now before this s***box eats pavement.

@Ciara_B - Please escalate this one.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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HP Photosmart 6510 e-All-in-One Printer Does Not Print Black Ink

I have run all the troubleshooting listed from HP and the "check" warrenty doesn't come up blank. I would like to not have to purchase a new printer to fix this any help would be greatly appreciated:
1) Rebooted Printer
2) Installed new printer cartridge (2nd one) - really not happy about this as that represents almost $50 in HP ink
3) Checked venting - Not the problem
4) From Tools ran head cleaner - still only prints colors (or grey)
I've liked HP printers for a long time, but after reading the forums I'm really seeing an issue with the model I puchased. I don't mind purchasing HP ink and my printer isn't a high volume use printer so I expect it to last beyond 1 year 1 day.
I have the SN and product number available if a tech needs.
Chris

Hi @crfldf
Have you completed all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
If I hear back from you and you require further assistance, I will send you a private message to gather some information. If I send you a message, you can click the little envelope on the top right hand corner of the forums page to check the message;
- In support of Movember
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP 3540 AIO Printer DOESN'T PRINT BLACK TEXT!

I unfortunately have an HP AIO Printer Deskjet 3540 Series.
Upon haggling wiht the abject customer tech support for an hour, he asks me to re-install the driver. After doing so, the black text JUST DOESN'T PRINT!
Is this some kind of joke! I am going to run out of colored ink in printng the **bleep** test pages.
It's an absolute rip-off. No wonder people buy cheap cartridges.

Hi @GaurangDivecha
Although I would be happy to offer you some troubleshooting steps, I think it might be best to call HP.
You are welcome to take a look at the following document to ensure you have done all the necessary troubleshooting; Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP ENVY 4500 and Deskjet In...
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
Don't hesitate to call, although the printer may be out of warranty, the cartridges could be in warranty; therefore, there wouldn't likely be a fee for the phone support. HP will, at HP's option, either replace products under warranty that prove to be defective or refund the purchase price.
To find the “Warranty Ends” date, look in the following table for the date's location on each product. The date follows the YYYY/MM/DD or YYYY/MM format, where YYYY indicates the year, MM indicates the month, and DD indicates the day.
I hope this helps.
- In support of Movember
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Not printing black ink

My 6515 photosmart all in one printer is not printing in black ink. I have installed a brand new cartridge, gone through all the troubleshooting suggestions several times, run a clean printhead check 5 times -- waiting 30 minutes between the 3rd and 4th one. I am so incredibly frustrated. My printer is two years old and is out of warranty. I would like to speak with a customer support person, and I want a replacement for this printer if there is no other troubleshooting possibilities that will work. This is unacceptable product quality, and from the looks of the 9,000 other boards under the subject "not printing black ink" I am not alone. I want to know what HP will do for me to resolve this situation. Thanks in advance for your help.

Hi @lau367,
Welcome to the HP Forums!
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are not sure how to check your forum messages this post, has instructions.
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

How do I print black and white on Mountain Lion?

Hey.
Does anyone know how to print black and white on Mountain Lion?
I searched the community and Google but I couldn't find anything...
Regards,
TeaDragon

It's usually in the Print dialog when you File > Print. Select the Show details button, the change the option in the horizontal line to Paper Type/Quality. Click the Color Options triangle and change Color to Greyscale.

HP 6510 won't print black on page (dumps it on the right, image inside)

Hello everybody,
For the past couple of days my HP 6510 printer no longer prints black ink on the page.
I've already searched the forums to look for an answer and have tried pretty much everything, as well as going through the whole troubleshooting page here:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&docname=c02907259
The printer still does not work properly. The CMY inks still work fine, and there was never a problem with any of them.
I had noticed that the estimated ink levels were going down for the black ink so I knew that it was actually releasing the ink, just not on the paper. (although I do get the two light grey bars when doing the clean printhead test, but no black.)
I noticed that there was a lot of ink on the inside of the right side of the printer, just under where the print cartridges are located when they are not in use, just a big blob of black, although I later found out that it was actually all four inks - mostly black though.
I place a little piece of card in there and printed a short document to see how much of each ink was being released, and this is what I found.
(Open in new tab for full size)
I also bought a new black cartridge to see if the problem would go away and it doesn't. The fact that nothing seems to be 'broken' and that the other inks all work fine I am convinced this is a software issue and that the printer hardware is not damaged.
Printer Driver: 09.84.00.1173
OS: Windows 8.1 64bit
Connecting over Wifi
Does anybody have a fix for this?

There seems to be nothing unusual about the printer other than the missing black ink.
The vents are not clogged, I even got a new black ink to see if that would fix it, unfortunately it didn't.
As you can see in the picture I added to my original post, black ink is being released, just not on the page itself.
I've tried cleaning the print head several times from the tool menu, but this still hasn't fixed the problem with my black ink, and the alignment tool fails every time.
I've tried to manually clean the printhead and hard reset the printer but that didn't fix anything either.
Is there an older driver for the printer that maybe I could try and see if it works?

C5280 All in One Printer - Black Printing problem

Hi, I'm new~
I'm unable to print Black even the 74 Black Inject Print Cartriage is full. The other colours are doing fine.
It use to be perfect a few months ago but suddenly, it just gone
Please, I don't get what is the problem here, can anyone help me?
I have to print my work ASAP X<
Using Window XP here~

I will be more than happy to assist you but I would like to know a little bit more about the email you are trying to print. In order to find the exact settings we need to change, I would like to know what internet web browser you are using. Are you using Internet Explorer (blue e icon), Firefox, Google Chrome, etc? What are you signed into? By that I mean, are you using Gmail, Yahoo, Outlook, AOL, Hotmail etc?
It will be much easier to find a setting to change if it's in the web browser or in the email settings than it will be to find it in the printer preferences under "Devices and Printers."
If you are using Internet Explorer, look up near the top for the word "Page" with an arrow beside it. Click on "Page" and a drop-down menu appears. Select "Text Size" and if it is not set to Medium but rather Larger or Largest, then you have found the problem. I recommend Medium for print outs to be the same font size as what appears on your screen. If that does not fix your printing font size, then please answer the questions above so I can look into it further.
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

C4650 Will only print black from the internet. MS Word and PS will not print in black but has color.

Before you think I just haven't tried anything, let me run you down with the whole lot:
-HP PhotoSmart C4650
-Windows Vista
-Problem: My printer won't print in black --but-- this only goes for Microsoft applications it seems. If I have a page of text in black, when printing from MS Word, the page comes out blank, however the printer is actually "printing" back and forth. IF, however I print from my browser, from email, or a webpage, picture, google docs, etc, black prints *just fine.* So far this holds true for both MS Word and PhotoShop CS5. Issue: Black ink simply doesn't print from any program other than a browser.
-NO. The cartridge isn't empty. NO. It's not incompatible. NO. The cartridge head isn't dry and I am not going to soak it in water. This is a new cartridge. It's the official HP brand.
I've done a search and I've found that a few people seem to have this "only print from the internet" problem, however none of these was solved. The only advice that an HP support member gave to one of them is to "install XP service pack 2" however.. I am not running XP. A few other people get the opposite issue where they can only print color from the internet and not from the computer's applications.
I don't know much about printers but it sounds like some kind of driver issue. Yes. I've already searched for, uninstalled and reinstalled drivers. Whenever I have to print something, I now try to open it up in my firefox just so I can be able to print black. It's quite the hassle. Almost seems like some kind of ploy to cause people to buy new ink cartridges when it's not really empty.
-Yes, I have also uninstalled and reinstalled the printer.
-Updated my windows (although idk how that would help. But I know it's going to be a suggestion anyway.)
Is there any known fix or should i chuck it off the balcony and go get a lexmark?

Hi lisaloyd,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having issues printing in colour. I also see that you are using a Lexmark printer. I would advise you to get into contact with Lexmark so that they can show you how to navigate through the printing software that they provide.
Please click on the following link to get to Lexmark Support.
Thank you for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP C6150 All-In-One Will Not Print Black Text But Does Partial Test Print

Hi. Thanks in advance for any help anyone can proffer.
I've read through the forum and I think there are some similar issues, but none exactly the same as ours.
This HP C6150 does print pictures, but suddenly stopped printing black text.
HOWEVER, the test prints will print in black with the Windows Logo, but will not print any associated text.
Odd. It just suddenly stopped printing.
Variables:
C6150 All in One - No other problems for two years.
Using refilled ink cartridges from outside source. (not my decision)
Ink is full. No other changes made in last three days.
Troubleshooting Steps:
Uninstalled and then re-installed software in entirety.
Put in 'new' (refilled) cartridge for black and magenta.
Tried (not sure if successful) soft reset.
Tried cleaning the print cartridge with 'Q-Tip' and distilled water.
Have not yet spent money on new OEM print cartridges. That is next step unless other suggestions merit.
Possibilities:
It may be the refilled cartridges, but they've worked so well in the past.
The cartridge prior to the recent replacement was working fine and was not yet out of ink.
The print head might be damaged. But this should/would affect all black printing and this is not the case.
Were the driver corrupt, the reinstall should have fixed it ... you'd think.
So, we're looking for some suggestions prior to going out and getting a new printer.
Thanks again, in advance, for constructive non-judgmental suggestions.
MackNC

The likely cause is the black ink is not printing at all. When printing graphics (like the Windows Test Page) black is made from mixing the color ink. I would suggest printing an internal diagnostic test page as shown in this page. Does the black block print? If not then clean the printheads as described here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Photosmart Premium c 309g will not print black, all other colors fine. Shows ink levels fine,

Have photosmart premium c309 g connected wirelessly to I Mac and Mac book pro. The unit suddenly will not print black. Ink levels show all good. All other colors print fine. When check HP utility and go to print quality diagnostics, a box appears that states cannot print PQ page--make sure printer is turned on. If I tell it to print a page, it immediatly connects and prints all colors but not black. How can it print regular page but not receive message to print PQ page? "make sure printer is on" ??

I have this exact same problem with the same printer. Printer will not print black. My macbook pro is connecting to the printer but shoots out a blank page. I just put in a new ink cartridge even though it was not low on ink. Please help.

HP 6510 All in One will NOT print Black ink

I replaced my black ink cartridge & it will not print black ink. Yes HP genuine. I have tried everything I have read on here and elsewhere and it doesnot help I have gone to 4 different stores and bought 4 different black ink cartridges thinking perhaps it was defective cartridges but no it is defective printer.... I see so many frustrated individuls on here with same problem, saddens me because I love my hp printer & pc's :/ my A printer should definately last longer than a couple of years .....sstarting to hink hp is going down hill since they have no fix for something that is their products fault and nort the user....they should really offer a recall or free repair/replacement...so many people with exact problem

Hi Tam1711,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message after the weekend from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details)
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
I work for HP

Laserjet 200 color mfp m276nw print black not grayscale

I'm told the printer will print even black-and-white documents using "grayscale," which I'm told means it is using the color cartridges even to print black and white documents. Is there some way I can change this so that it prints black and white documents with only the black ink cartridge? I'm using Mac.

Hi Balderol,
I understand you would like to print black only. I found a document that will help guide you through the steps to set your print settings. This document says it is for 10.3 an d10.4, but the instructions will apply to the newer Mac versions as well. Mac OS X: Printing with the Black Print Cartridge Only Option.
I hope this is helpful.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP business inkjet 2800 Print black only option not showing in Windows 7 64 bit operating system

HP business inkjet 2800 Print black only option not showing in Windows 7 64 bit operating system
Please help, if any one knows any solution.

Hi @Firoskhan,
Welcome to the HP Forums!
I am sorry, but to get your issue more exposure I would suggest posting it, in the commercial forums since this is a commercial product. You can do this at HP Enterprise Business Community.
Hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP 6500 E709n won't print black...attempts to align have failed.

My HP 6500 E709n suddenly stopped printing black. I've cleaned the cartridges and cleaned the print head. Two attempts at alignment resulted in the message, "Alignment failed." Did the unplug/wait/plug back in game, held down the # and 3 keys while plugging back in. Black ink is still dead. I bought the printer new in October a year ago, but barely used it because it was in another location. Only started using daily last month...perhaps up to 5 pages/day. It's ridiculous that a printer would last 13 months, with extremely low usage.Of course it's one month out of warranty. I would prefer not to have to recycle it and waste $200+. A printer repair person (yes, they do exist) will likely cost more than the cost of another new printer. Appreciate any new suggestions.

Try the steps in this post.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

[HP Color LaserJet CP1518ni] Stopped printing black ink documents when Magenta toner finished

Hi there,
I have a HP Color LaserJet CP1518ni.
I just printed about 200 pages of black ink documentation. The black ink cartridge is still about 38% full.
Although none of these printouts involved colour, the printer started flashing the message: "Replace magenta cartridge".
Since then, it would no longer print. Again, I am only attempting to print black ink docs, and I even tried turning off the colour print option to no avail.
The printer queue on my macbook shows the doc as 'printing' and 'sending', and then it disappears, with nothing happening on the printer itself.
If I push the 'X' button on the printer, it says 'cancelling print' or something like that.
Is there any way around the problem of the printer not printing anything once one of its cartridges runs to empty, even though the printjob does not need that colour cartridge?
Thank you!
Steve

How can I find the Toolbox FX on Windows 7 Professional? I can only find information about Windows XP and Windows Vista. When I go to my Start button, and go to All Programs , there is no HP option or folder;therefore,I can't find the Toolbox FX.
My printer ran out of magenta toner, but all I want to do is print in black ink (which I have plenty of).
Can anyone please help me?

HP OfficeJet Pro 8000 does not print black

Hi We bought an HP office pro 8000 printer which we have had in the box in a cupboard for the last 14 months (never been opened), I have finally got around to getting it out of the box ans setting it up, however it does not seem to print black only the other colours. The black ink looks fine and I can see it comes out of the cart. HP will not help with the problem as the printer is out of warranty even though it has never been used. Anyone got any idea's why it will not print black
Thanks
Colin

Hi Colin & SubChi
Are you able to generate a PQ Diagnostic page? Any black showing up?
Have you tried running a printhead clean?
More details in the link below
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01962224&cc=us&lc=en&dlc=en&product=3762364&tmp...
Please let me know how you get on,
Kind Regards, Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

No print black

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