No printing Windows 8.1 64 bit printing to a Laser Jet 3550 USB

I purchased a new HP Envy 700 computer with Windows 8.1 i5 (64-bit). I checked before purchase and made sure drivers were listed at HP. I have 2 new HP lap tops that do not print but never tried to make them work.
Now my HP Color Laser Jet 3550 isn't recognized or print and will not load any drivers. When I try troubleshooting, it says, no problem found. The icon is not in the printer control panel. I Pluged in to USB 2. and 3. ports. HP technical help was no help. (My Printer is Old) No one at HP seems to know about this problem. Any one have a solution? Thanks!

Hi,
The printing is not supported on Windows 8, however a workaround available by using the drivers for Vista.
Follow these steps to download and install the software for Windows Vista, below I attached any link as required to complete the document:
http://h20564.www2.hp.com/hpsc/doc/public/display?docLocale=en_US&docId=emr_na-c03515691
Resources:
Step One - USB Drivers
First be sure to install the following USB drivers as instructed on Step One:
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=411172&swItemId=fp_121144_2&swEnvOid=4158
Step Two - Vista Drivers
Download and extract the following drivers as instructed on Step Two:
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=411172&swItemId=lj_52243_1&swEnvOid=2100
Next follow steps 3 and 4 to complete the printer installation.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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Say thanks by clicking the Kudos thumb up in the post.
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Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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