No product key on ms word app can't load it onto Macintosh desktop

We have recently purchased the new office 365 subscription and downloaded it onto 2 iPads. We have received a receipt for the purchase from the App Store. The app states we can also load it onto our desktop Macintosh. When trying to do this we can't locate it a s a purchased app in the App Store.
When we purchased the app initially we tried to use the email address attached to our iTunes account however it would not allow this and gave a message that this email address was reserved and to choose another email address. We then used a gmail address, it worked. We have spoken to Microsoft this morning and they said we needed a product key to enter when installing on our desktop, which we have never received. Microsoft support said they have experienced similar cases where people have downloaded this product from the iTunes Store.
Please help.

Apps from the iTunes App Store do not run on a Mac, they are iOS device only. Apps from the Mac App Store do not run on Macs, they are OS X apps only. When a developer such as Microsoft has both an iOS version, sold in the iTunes App Store and a Mac version, sold in the Mac App Store they are usually separate purchases. Buying one version does not entitle you to the other. A side issue to that is that nothing that Apple sells in the Mac App Store or the iTunes App Store require serial numbers, passcodes or product keys. That is an Apple policy.
Office 365 is an in app purchase made from the new iPad versions of MS Office, which are free apps for iOS from the iTunes App Store.
Purchasing and managing auto-renewing subscriptions -
http://support.apple.com/kb/HT4098

Similar Messages

The application "Microsoft Word.app" can't be opened in Microsoft Office

I am getting the error "The application “Microsoft Word.app” can’t be opened." I have Microsoft Office for Mac. Help!

Your MS Office may have become corrupted. Reinstalling Office can address problems that you may be experiencing.
I don't know what version of Office for the Mac that you have, 2008 or 2011.
The current version of Office 2011 is 14.4.9.
First - find your Office 2011 install disc with the product key # - and only then remove Office according to MS instructions
http://support.microsoft.com/kb/2398768
Or go here to DianefromOregon's site for help removing Office 2011:
http://www.officeformachelp.com/2012/12/office-for-mac-2011-remove-office/
Then Reinstall from DVD
Then enter your Product #
After successfully reinstalling Office 2011, update your Office product using the Software update within Office called Microsoft Update or going to the Help menu within Word or Excel or PowerPoint and select Update.
It may take a few times before you get to final upgrade to current Office version.
It should be 14.4.9 as of current date.
How to locate product keys
http://support.microsoft.com/kb/2279109
or here on locating product keys
http://office.about.com/od/MicrosoftOfficeMac/a/Best-3-Ways-To-Find-Microsoft-Of fice-For-Mac-Key-Codes.htm
Or
tp://try.officeformac.com/store?Action=ContentTheme&Locale=en_US&SiteID=msmacus& pbPage=CSTable&resid=VSGpKAoydBAAAINBCDQAAABU&rests=1428269373647
Note is updated as of April 27, 2015

How can i move a vlc movie held on my external drive onto my itunes library (so i can then load it onto my ipad to watch?

how can i move a vlc movie held on my external drive onto my itunes library (so i can then load it onto my ipad to watch?

That is the only logical conclusion. There is an easy solution. On the Mac app store download a free app called smartconverter. It is free. You just drag and drop file into app and it will convert to any file u want. I hope that foxes your issue

When importing images into LR5 on my laptop, the photos all have a wide yellow streak through them. This only happens on the laptop; I can import the images onto my desktop LR and there isn't the streak of colour. Can someone help?

When importing images into LR5 on my laptop, the photos all have a wide yellow streak through them. This only happens on the laptop; I can import the images onto my desktop LR and there isn't the streak of colour. Can someone help?
This is happening even with photos that were taken on another camera, not just mine. My daughter told me that the laptop recently fell. The yellow streak is not anywhere else on the laptop, just on the photos in LR.

I have had this problem on my desktop. I have been attempting to reproduce it where it can be debugged. Here are some observations/facts in my environment--no conclusions:
1. I do not import from camera or memory stick directly into LR. I copy all images (using Explorer) from camera to two different locations (backup location first); and then my working area. In both cases, after files are copied I mark them Read-only.
2. Poor observation, but in any event: the issue has only occurred when I do a large number of images. Its a poor observation as I have no exact number. I suspect when I do less than 50 always works well every time. However, I have also done some very large imports without issue.
3. Error only occurs with my RAW images--for me that's NEF. I have multiple cameras--those that only capture jpg images have never had an issue in LR.
4. Even if the file is marked Read Only issues can still occur. I then remove the image from the disk using LR -- and then manually (Explorer) copy in my backup image -- re import again and all is well. I think one time I exited LR and replaced the bad file with a backup and restarted LR and all was well again.
5. When it occurs I have performed a HASH value on the broken file and on the backed up file to determine if the file contents has changed--and each time the file contents has changed.
6. I have had this occur immediately after import, but most often it occurs like this... import large number of images; Make changes in Development Module on random image, export jpg of changes--exit LR. Open up LR and file is corrupted.
7. I have had this issue on multiple USB drives ( okay just 2 different drives have been tested ).
What next--fire up Process Monitor and monitor the system (specifically LR) to see if it reports any file open for write access when this occurs. So, far I have not had process monitor actually running when it occurs--one of these days.

I have photoshop 5.0 limited edition and can't load it onto my pc with window 7. advice please? than

i have photoshop 5.0 limited edition and can't load it onto my pc with window 7. advice please? thanks

It is not compatible with Windows 7. Advice could include telling you to purchase the latest version. The other option would be to buy an old computer that is capable of running it.

I can't move downloads onto my desktop nor can I move folders around desktop. Have been having trouble with iPhoto also. "Terminal" has shown up on my dock for the first time. I tried repairing using disk utilities.

I can't move downloads onto my desktop nor can I move folders around desktop. Have been having trouble with iPhoto also. "Terminal" has shown up on my dock for the first time. I tried repairing using disk utilities.Please Help!

I have the same issue-was there ever a solution that worked? Thanks.

Product Key for Microsoft Word is not working

I just recently purchased Microsoft word 2011 for my new Macintosh and the product key that you e-mailed me keeps showing up as invalid? What should I do?

Hi,
For issues about Invalid product key errors in Office for Mac 2011, you can refer to this kb below:
http://support.microsoft.com/kb/2390862/en-us
Please try the methods in this kb, verify that the correct product key is entered, troubleshoot the Operating System or obtain a replacement product key to try again.
If none of them helps, since we only provide support for Office for Windows in this forum, you should post the question to Office for Mac forum:
http://answers.microsoft.com/en-us/mac
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
Regards,
Melon Chen
TechNet Community Support

I need my product key for microsoft word

i need my product key so that i can activate and use my micro soft word document.

It should be on the box that in which your recieved the software.

Want to transfer CS5 . Have serial number but not product key or discs. How can I do it?

I have Cs5 on my Mac book but want to transfer it to my new MacBook Pro retina. I have the serial number BUT my installation discs are packed away. Can I retrieve the product key from Adobe ? Do I need it anyway?
help would be much appreciated...

If you have the serial number and an internet connection you should be all set. You can download thru the following page and use the serial number you say you have to activate it.
Download CS5 products
You are allowed to have two activated installations, so if you choose to you can leave the current installation on the old machine as a backup. If you prefer to remove it for any reason, be sure to deactivate it first so that the extra activation is still available to you.

Server.app can't load alerts and throws out error getAndLockContext: flock(servermgr_info) FATAL time out

Hi everybody,
I did a working migration of my Lion Server stating all services has been migrated successfully!
All my used services are running fine (dns, mail, iCal, dhcp, web, VPN, adressbook, profilemanger, sharing, opendirectory) but using server.app causes an error while server.app seems to load the alerts section without success throwing out some message windows and those messages in my log console
servermgrd[36677] [36677] error in getAndLockContext: flock(servermgr_info) FATAL time out
servermgrd[24195] [24195] process will force-quit to avoid deadlock
com.apple.launchd[1] (com.apple.servermgrd[24195]) Exited with exit code: 1
Servermgrd process goes up to 100% and you have to quit server.app to calm it down.
Anyone got a similar error or knows any workaround to abandon this error?
Thanks and regards
Eldrik

RB jp's solution (move the /var/log/eventmonitor folder) solved my problem completely.
Not only did Server.app suddenly become response again, the spinner trying to access alerts stopped spinning.
Best of all, the servermgrd daemon stopped crashing every two minutes! There were messages in system.log that read:
error in getAndLockContext: flock(servermgr_info) FATAL time out
server servermgrd[38070]: [38070] process will force-quit to avoid deadlock
Those are now gone. Server is happy again.

Help! half of my apps can't load, they freez, can only force quit...

Hi,
When i open a program it can't load. nothing happens it doesn't even open. It says it's not responding and the only thing i can do is force quit. It happens to these programs: mail, safari, i-photo, systempreferences, software update, stickies, sherlock(and maybe more)
(I tried changing the .plist files in library/preferences but it did'nt help)
Please help me with this...
emac Mac OS X (10.4.2)

Hi Ariette,
first of all: WELCOME TO THE DISCUSSIONS!
You might want to read this: Apple applications unexpectedly quit
If this answered your question please consider granting some stars: Why reward points?

Hello, I bought and subscribed to Creative suite in June, for Photoshop, Illustrator, Indesign and Bridge, but my subscription is telling me I only have Photoshop, can you tell me how to rectify this error, so i can download creative suite onto my desktop

Hello, I bought and subscribed to Creative suite in June, for Photoshop, Illustrator, Indesign and Bridge, but my subscription is telling me I only have Photoshop, can you tell me how to rectify this error, so i can download creative suite onto my desktop

Thanks for your reply. I was able to find help through a tech support chat session and the person helped me edit my /etc/hosts file and it solved the problem.
For anyone else experiencing this issue (Mac OS X):
Close all other programs and sign out from the Adobe Desktop App
From the Finder, Go > Go to Folder...
Type /etc and hit enter
Find "hosts" file (only "hosts", there were similar files such as hosts.config but only open the one that says "hosts"
Open the file, and replace the entire content with ### Host Database## localhost is used to configure the loopback interface#
Close the file, sign back into the Adobe Desktop App
Problem solved!

Can I load "Pages" onto new hard drive without having to pay for it again?

I have a 5 yr old Mac that just had it's hard drive replaced. I had paid for and loaded Pages onto the original hard drive. Wondering if there's any way to load Pages onto my new hard drive without having to pay for the program again. Thanks so much

If you originally installed Pages from a CD or DVD, reinstall it from there.
If you installed Pages from the Mac App Store, yes, from the Apple ID you purchased it with.
If you got Pages from the iTunes App Store, the Mac version of it is a separate purchase.
(67842)

Can not load CS6 onto my iMac

Hi,
I can not load my CS6 disc on to my Imac, the drive just spits the CD out after several seconds. I am running 10.8.2 / mountain lion.
I am based in Dubai and I am worried that it is not compliant with my Imac (bought in the UAE).
However it will load on to my MAC book air, which was bought in the Uk.
Please help....
Thx
Helen.

Hi Helen,
How did you lad it on the MBA exactly?

If I purchase movies on 1 iPad2, can I load them onto my 2nd iPad2?

I have two iPad2s, 1 for work and 1 personal, I use separate Apple IDs on them, but if I buy a movie on one of them, can I load it on the other.

If you sync the two iPads to the same computer then you can put content from both ids on both iPads - films can only be downloaded from Aplle once so you can't re-download the film on a second computer, though you can copy it manually between two computers, and if that account is authorised on the other computer you can then add it to its iTune and sync it .

No product key on ms word app can't load it onto Macintosh desktop

Similar Messages

Maybe you are looking for