No profile picture for anyone on my fb

on my bb curve 9300 I have NO profile pictures and can not view albums etc . All I have is a blue and white sillouette that on the odd one has a jagged white line thru it. if I click on the picture it says "failed to download the requested image".  have uninstalled,reinstalled,taken the battery out, logged out,logged in and NOTHING!!! GGGRRR! my carrier is bell Canada. help? please?

I have read thought he other thread again. No one has reported back that they have raised the issue with their carrier, just that they would do. They may have solved it but who knows.
So it would be useful to get feedback from someone who has spoken with their carrier and had it solved at that level, or had the carrier raise it with RIM. If everyone who has the issue does that, the answer may well be forthcoming.
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