NO profiles on Windows 8.1 Pro with Media Center?

Hello,
We have one desktop and on laptop running windows 8.1. We purchased two copies of Microsoft Windows 8.1 Pro Pack and upgraded them to Windows 8.1 Pro. After joining the domain, it seems to be working fine for one day. Over the weekend,
the user tried to log back on, it doesn't have any profiles. Do a Ctrl+Alt+Del, there is nothing to enter the username/password. It just have the left arrow. When clicking on the left arrow, it goes back to the screen that says "Press
Ctrl+Alt+Delete to sign in." We have run chkdsk /f and look at the profile list in the registry and they look correct. The only way to look in is using Safe Mode. We have disable all the non-MS services and startup items and
still have the same issue with NO profile and cannot log in.
Also, in Safe Mode, we were able to leave the domain but still have the same issue.
We have system image and try to restore it, it says something about not having an admin account. Seems very strange since there are two admin accounts.
We have other Windows 8.1 PRO (with NO media center) workstations joining the domain and do not have this issue. This seems to happen Windows 8.1 Pro with Media Center upgraded from 8.1. We could reformat the drives and reinstall everything but
it happens twice on one computer an once on the laptop. It will probably happen again.
Created new admin accounts, and enable the default administrator account but still cannot see anything in normal mode.
Does anyone know how to fix this issue and know why this happened?
Thank you!

Hi,
Did you mean the sign in input box without problem under Safe Mode?
If yes, sign in with one administrator account to create a new administrator user in safe mode, and then boot into normal mode to check the result.
If it could sign in the new user without problem, follow this guide to fix your another user profile.
Fix a corrupted user profile
http://windows.microsoft.com/en-in/windows/fix-corrupted-user-profile#1TC=windows-7
If you have no any administrator account, no method unless do an in-place upgrade installation to fix:
This article applied to Windows 7 is a reference for you:
How to Perform an In-Place Upgrade on Windows Vista, Windows 7, Windows Server 2008 & Windows Server 2008 R2
http://support.microsoft.com/kb/2255099
Karen Hu
TechNet Community Support

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Send me through mail.

The specs indicate that the computer originally had FreeDos on it.
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